This was an issue where the car would not start after being plugged into a 30 amp 240 volt charger. It came back with an error message (https://youtu.be/cR8IyoKkwKU) that is a video of the error coming back.
I called Ford roadside assistance and talked to them. After confirming that the car was charged (plugged in and wouldn't charge) he had a tow truck driver come and pick me up.
Ford directed them to go to the closest dealership which was not certified to work on electric cars and did not have the facilities to work on them. This was a huge inconvenience as I leave my charging cable at the house they asked me to go get it so they could try plugging it in. Once they had the cable they could not get it to charge and had to ship it to another dealership that could work on it. My biggest complaint is lack of communication with me as to what is going on and the fact this took 5 days.
The next dealership had the facilities but could not figure out the issue and when I complained about the time in the shop they gave me a free loaner car.
After a few weeks of the car being in the shop I finally talked to Ford Corporate about the issue and the lack of communication. I also talked about compensation because I was paying for a lease as well as gas in a loaner which was increasing my costs substantially as my office has charging units not to mention the fact without long trips you can never really make up miles in an electric car. Ford agreed to pay for my lease and gas expenses in the loaner vehicle while the car was in the shop.
After 3 months they finally located the issue within the HVAC unit and were able to fix and return the vehicle. During the time the dealership had my car the lithium battery replaced along with the main wiring harness.
While this was a major pain once I contacted Ford they did work with me to take care of my issues and more than compensate me for the running around and phone calls I had to make. So this time the squeaky wheel did get the grease and I have my car back.
A D V E R T I S E M E N T S
This was an issue where the car would not start after being plugged into a 30 amp 240 volt charger. It came back with an error message (https://youtu.be/cR8IyoKkwKU) that is a video of the error coming back.
I called Ford roadside assistance and talked to them. After confirming that the car was charged (plugged in and wouldn't charge) he had a tow truck driver come and pick me up.
Ford directed them to go to the closest dealership which was not certified to work on electric cars and did not have the facilities to work on them. This was a huge inconvenience as I leave my charging cable at the house they asked me to go get it so they could try plugging it in. Once they had the cable they could not get it to charge and had to ship it to another dealership that could work on it. My biggest complaint is lack of communication with me as to what is going on and the fact this took 5 days.
The next dealership had the facilities but could not figure out the issue and when I complained about the time in the shop they gave me a free loaner car.
After a few weeks of the car being in the shop I finally talked to Ford Corporate about the issue and the lack of communication. I also talked about compensation because I was paying for a lease as well as gas in a loaner which was increasing my costs substantially as my office has charging units not to mention the fact without long trips you can never really make up miles in an electric car. Ford agreed to pay for my lease and gas expenses in the loaner vehicle while the car was in the shop.
After 3 months they finally located the issue within the HVAC unit and were able to fix and return the vehicle. During the time the dealership had my car the lithium battery replaced along with the main wiring harness.
While this was a major pain once I contacted Ford they did work with me to take care of my issues and more than compensate me for the running around and phone calls I had to make. So this time the squeaky wheel did get the grease and I have my car back.
- nemesis099, Baltimore, MD, US