This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2018 Ford Focus. The contact stated that while driving approximately 20 mph, the steering wheel suddenly became very difficult to turn in either direction causing the driver to loose control of vehicle and crash into a ditch. During the crash, the air bags did not deploy. No injuries were reported. A police report was taken at the scene and the vehicle was towed away. The vehicle was taken to the local dealer long lewis Ford(2551 john hawkins pkwy, hoover al.) who was unable to determined cause of failure. The manufacturer was notified of the failure. The failure mileage was 21,043. The VIN was invalid.
Steering wheel locked up and would not turn. Vehicle would go into all gears and could be driven forward and backward. Vehicle was parked in drive at the time. Ford dealer had to replace the steering gear assembly.
The steering started making a grinding noise and the vehicle became hard to steer. After parking the car and coming back to it after a meeting it was not possible to steer the car and it was towed to a dealership for repair. The car only had 55248 miles on it. Diagnosed as the steering gear assembly.the steering should not fail making the car unsafe to drive, especially with low mileage. This is not the first quality issue with this car to affect its drivability.
- Findlay, OH, USA
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- Alabaster, AL, USA