Purchased a used 2018 Ford Focus SE with only 49,000km on it in May 2023. Regular oil changes performed using Synthetic Oil and proper filter throughout the car's lifetime. Car now has just over 100,000km and has never had any engine problems previously.
I was driving my daughter home from gymnastics in a nearby town and was approximately 4 km away from home. Oil light came on directly followed by the check engine light. Immediately lost majority of my acceleration power while on a 100km/hour highway causing me to decrease speed to 55km/hour while driving with my hazards on. Limped the car home upon receiving the problems and did not drive it again after that. Towed my car to the closest Ford Dealership for diagnosing and rectification. Initial diagnosis of the car concluded that the component failure is exactly per recall 23S64 regarding the engine oil pump issues but apparently this recall is only in the "Advanced Notice" stage and any repairs would have to come out of pocket for possible reimbursement for items which are covered under the recall once it has been totally rolled out.
Finally, after two weeks of back and forth with the dealership and getting them to give me a pricing to have my car fixed, they come back with a verbal quote (over the phone) of $7,000 CAD in repairs due to one of my turbos being failed and requiring complete replacement as well as the multiple problems within the Engine Oil Pump/accessories itself. However, do you know what one of the biggest factors in Turbo failure is? Starvation of Engine Oil!!!!! I have never had any issues whatsoever prior to this and the failure of their crappy parts, which they recognize as being a problem, have potential to cause thousands of dollars which have to be paid out of pocket until the recall is officially rolled out? What about the other problems which have resulted in the failed components which aren't covered under the recalled items but were caused by the same issue?
The Advanced Notice which I received in the mail on February 2/204 clearly states that, and I quote, "Ford has not issued instructions to stop driving your vehicle under this recall".
I am still waiting to receive an email breakdown of the repairs which shows the cost of each individual item and its respective cost. I've been without my car for almost 3 full weeks and two of which the car is at the shop without even receiving a proper quote for the repair work. The many hours of being on the phone with both the dealership and Ford Customer Service which have currently lead to nowhere are beyond frustrating at this point.
A D V E R T I S E M E N T S
Purchased a used 2018 Ford Focus SE with only 49,000km on it in May 2023. Regular oil changes performed using Synthetic Oil and proper filter throughout the car's lifetime. Car now has just over 100,000km and has never had any engine problems previously.
I was driving my daughter home from gymnastics in a nearby town and was approximately 4 km away from home. Oil light came on directly followed by the check engine light. Immediately lost majority of my acceleration power while on a 100km/hour highway causing me to decrease speed to 55km/hour while driving with my hazards on. Limped the car home upon receiving the problems and did not drive it again after that. Towed my car to the closest Ford Dealership for diagnosing and rectification. Initial diagnosis of the car concluded that the component failure is exactly per recall 23S64 regarding the engine oil pump issues but apparently this recall is only in the "Advanced Notice" stage and any repairs would have to come out of pocket for possible reimbursement for items which are covered under the recall once it has been totally rolled out.
Finally, after two weeks of back and forth with the dealership and getting them to give me a pricing to have my car fixed, they come back with a verbal quote (over the phone) of $7,000 CAD in repairs due to one of my turbos being failed and requiring complete replacement as well as the multiple problems within the Engine Oil Pump/accessories itself. However, do you know what one of the biggest factors in Turbo failure is? Starvation of Engine Oil!!!!! I have never had any issues whatsoever prior to this and the failure of their crappy parts, which they recognize as being a problem, have potential to cause thousands of dollars which have to be paid out of pocket until the recall is officially rolled out? What about the other problems which have resulted in the failed components which aren't covered under the recalled items but were caused by the same issue?
The Advanced Notice which I received in the mail on February 2/204 clearly states that, and I quote, "Ford has not issued instructions to stop driving your vehicle under this recall".
I am still waiting to receive an email breakdown of the repairs which shows the cost of each individual item and its respective cost. I've been without my car for almost 3 full weeks and two of which the car is at the shop without even receiving a proper quote for the repair work. The many hours of being on the phone with both the dealership and Ford Customer Service which have currently lead to nowhere are beyond frustrating at this point.
- Zac T., Cavan, ON, Canada