The contact owns a 2017 Ford Focus. The contact stated while driving at various speeds, the vehicle lost motive power while depressing the accelerator pedal. There was no warning light illuminated. The contact stated that the vehicle failed to accelerate while in reverse(R). There was no warning light illuminated. The vehicle was taken to a dealer and the contact was informed that there was a failure with the TCM (Transmission Control Module). The manufacturer was notified of the failure. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 115,000.

- Riverview, MI, USA

The contact owns a 2017 Ford Focus. The contact stated that the vehicle failed to respond while attempting to drive from a complete stop. The contact stated that the vehicle would respond as needed after shifting into a lower gear. The contact stated that the failure also occurred while driving approximately 45 MPH. The contact stated that the failure occurred intermittently. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where the TCM was reset several times. The contact stated that the vehicle was temporarily fixed after resetting the TCM. The independent mechanic diagnosed that the TCM had failed and needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was unknown.

- Woodstock, GA, USA

The contact owns a 2017 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle was jerking and then lost motive power. Several unknown warning lights were illuminated, and the transmission fault message was displayed. The contact was able to restart the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the TCM and transmission shift forks A and B needed to be replaced; however, the replacement parts were on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure and transferred the contact to the NHTSA Hotline. The failure mileage was 38,693.

- Middleborough, MA, USA

The contact owns a 2017 Ford Focus. The contact stated that the vehicle was shifted into drive(D) and he depressed the accelerator pedal; however, the vehicle shifted into Limp Mode then inadvertently lunged forward. The contact stated that the vehicle then failed to exceed 60 MPH. The contact stated that the next day after the vehicle was started, the transmission fault service light illuminated. The vehicle was taken to the dealer where it was diagnosed that the transmission control module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline to submit a complaint. The failure mileage was approximately 108,372.

- Henrico, VA, USA

The contact owns a 2017 Ford Focus. The contact stated that the vehicle was unable to reverse and would not accelerate above 15 MPH. The vehicle was towed to an independent mechanic, who replaced the clutch fork; however, the failure recurred. The vehicle was towed back to the independent mechanic and diagnosed with TCM failure. The mechanic informed the contact that the TCM needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The failure mileage was approximately 117,000.

- Castlewood, VA, USA

Recall 18S32 I am responding on behalf of [xxx] who has been my sons girlfriend for 16 years. The car was taken to colley Ford, 1945 auto center dr. Glendora ca December 19,2018 for the recall. The dealer reprogrammed PCM cleared all cndtcs. Parts were not available at that time. The car was returned to colley Ford on November 11, 2019 for the same problem. Colley Ford stated they can not repair the car under warranty since under the VIN it shows a repair was already done. To date Ford has not sent [xxx] a parts are available notice. See attached documents. Best regards, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Duarte, CA, USA