This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2017 Ford Focus. The contact stated while driving at various speeds, the vehicle lost motive power and stalled. The vehicle was towed to the local dealer who diagnosed that the purge valve was faulty and needed to be replaced. The purge valve was replaced but the failure persisted. The EVAP message and the check engine warning light were displayed, and the vehicle was taken to the local dealer, but the cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 50,000.
The contact owns a 2017 Ford Focus. The contact stated that while his daughter was driving at an undisclosed speed and attempting to accelerate, the vehicle lost motive power and significantly decelerated. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the canister purge valve. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 58,000.
The contact owns a 2017 Ford Focus. The contact stated while operating the vehicle, the check engine warning light remained illuminated. The vehicle was taken to the local mechanic who diagnosed that the fuel system was faulty and referred the contact to the local dealer regarding a recall for the failure. The vehicle was not repaired. The local dealer and manufacturer were notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 58,000.
The contact owns a 2017 Ford Focus. The contact stated while driving at approximately 50 MPH, the vehicle was sputtering and almost stalled. The contact stated that the check engine warning light was illuminated. The contact stated that the failure was intermittent but had become a recurring failure. The contact had taken the vehicle to an independent mechanic who diagnosed the vehicle and determined that the canister purge valve needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact had researched online and related the failure to NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline). The failure mileage was approximately 50,000.
The contact owns a 2017 Ford Focus. The contact stated that after the vehicle was refueled at a local gas station, the vehicle failed to restart. The vehicle then restarted after several attempts. The contact stated while driving, the vehicle stalled. The check engine warning light was illuminated. The contact stated that the failure recurred after refueling. The vehicle was taken to the dealer where it was diagnosed with a failed purge valve canister and that the purge valve canister needed to be replaced. The vehicle was not repaired. The contact previously received notification of NHTSA Campaign Numbers: 18V735000 (Fuel System, Gasoline) and 19V515000 (Fuel System, Gasoline) however, the contact stated that only parts of the recall repairs were completed. The contact stated that the PCM was flashed; however, the purge valve canister was not replaced as per the recall repair. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 75,000.
- San Angelo, TX, USA
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The contact owns a 2017 Ford Focus. The contact stated that the vehicle failed to immediately start refueling the vehicle. The contact stated that the vehicle eventually started after several minutes. Upon investigation, the contact discovered NHTSA Campaign Number: 19V515000 (Fuel, System, Gasoline) which was linked to the failure. The vehicle was not diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was unknown.
The contact owns a 2017 Ford Focus. The contact stated while driving approximately 45 MPH, the vehicle stalled and the contacted coasted the vehicle to a stop light. No warning light was illuminated. After several attempts, the contact was able to restart the vehicle, and continued driving to the destination. The contact refueled the vehicle and attempted several times to restart the vehicle. The vehicle was taken to the dealer after the check engine warning light illuminated and the contact retrieved DTC code: P1450. The dealer stated that the vehicle was inspected in 2018 under NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) without any part being replaced. The VIN was not included in the recall. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 75,000.
The contact owns a 2017 Ford Focus. The contact stated that while taking the vehicle to an independent mechanic for an oil change, the mechanic discovered fuel in the oil. The dealer was alerted of the failure and the vehicle was towed to the dealer. A test was performed on the vehicle and the contact was instructed to drive the vehicle for 700 miles to test the fuel system. The contact's father then tested the vehicle after 700 miles and confirmed that a fuel odor was coming from the vehicle. The manufacturer was notified of the failure. The vehicle was taken back to the dealer and remained in the dealer's possession. The approximate failure mileage was 85,000.
The contact owns a 2017 Ford Focus. The contact stated that after her daughter refueled the vehicle at the gas station, the vehicle failed to start. The contact stated that the vehicle started after several attempts. The contact stated that the vehicle was experiencing rough idling. Additionally, the contact stated that while her daughter was making a right turn and merging onto a ramp, the vehicle stalled inadvertently in the middle of the road. The contact's daughter was unable to pull to the side of the roadway. The contact stated that her daughter was able to restart the vehicle after several attempts. The contact's daughter then pulled to the side of the road. The contact stated that her daughter was able to drive to the residence. The vehicle was taken to the dealer, where it was diagnosed that the purge valve had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline). The manufacturer was notified of the failure and informed the contact that the VIN was not included. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.
The contact owns a 2017 Ford Focus. The contact stated that the check engine warning light was illuminated. While driving at unknown speeds, the vehicle stalled. Upon restarting the vehicle, the vehicle stalled again. The contact stated that the fuel gauge was reporting inaccurately. The mileage displayed the wrong reading. The contact was unable to use the specified fuel and had to use a higher-octane fuel. The vehicle failed to accelerate above 30 MPH. The vehicle was taken to an independent mechanic, who informed the contact that the vehicle had failed inspection. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The contact stated the failure was related to NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline). The approximate failure mileage was 42,000.
The contact owns a 2017 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle began to jerk and jolted before losing motive power. After restarting the vehicle, the vehicle returned to normal functionality, but the failure had since become a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that the canister purge valve needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 46,000.
The contact owns a 2017 Ford Focus. The contact stated when the vehicle was started, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed that the purge valve needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 44,500.
The contact owns a 2019 Ford Focus. The contact stated that while starting the vehicle, the RPMS were significantly high. The check engine warning light was illuminated. The vehicle was taken to the dealer, who informed the contact that the vehicle was operating as designed. The contact stated that the failure recurred while driving, and while at a complete stop, the check engine warning light illuminated. The contact stated that the RPMs would exceed 1,500 and would then drop to 600-700. The contact stated that the vehicle lost motive power temporarily while driving on one occasion. The vehicle was not diagnosed nor repaired. The contact related the failure to NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline) however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 17,000.
The contact owns a 2017 Ford Focus. The contact stated that after refueling the vehicle, the vehicle failed to start immediately; however, the vehicle restarted after several attempts. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was contacted and informed the contact that the failure might be due to a stuck canister purge valve; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 88,989.
The contact owns a 2017 Ford Focus. The contact stated that after refueling the vehicle and attempting to drive, the vehicle stalled and failed to immediately start-up. Additionally, while driving at an undisclosed speed, the check engine warning light remained illuminated. The vehicle was taken to the local mechanic who diagnosed that the canister purge valve was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 80,000.
The contact owns a 2017 Ford Focus. The contact stated while at a stop light and attempting to accelerate, the vehicle started jerking. The contact stated that after several minutes the vehicle operated normally. On another occasion, while at a stop light, the contact started to accelerate however, the vehicle jerked and there was a delay before the vehicle shifted into gear. The vehicle was taken to the dealer and the clutch was replaced, but the failure reoccurred. The vehicle was taken to an independent mechanic who stated that the clutch needed to be replaced again. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was not included in NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) and referred the contact to the NHTSA Hotline. The failure mileage was 60,000.
The contact owns a 2017 Ford Focus. The contact stated that the check engine warning light was illuminated. The contact took the vehicle to an independent mechanic, where it was diagnosed with needing the purge valve to be replaced. The vehicle was not repaired. The contact called the local dealer and made them aware of the failure. The contact was informed that NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline) was serviced back in 2019. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was 42,644.
The contact owns a 2017 Ford Focus. The contact stated while his wife was driving 35 MPH, the vehicle started to hesitate and idle rough. The contact stated that the check engine warning light was illuminated. The vehicle was not diagnosed or repaired. A dealer was not contacted. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was unknown.
The contact owns a 2017 Ford Focus. The contact stated that after refueling the vehicle, the vehicle would be difficult to restart. The contact stated that several attempts were needed to start the vehicle. The contact stated that she had to keep the accelerator depressed for several minutes before she could shift to drive(D). The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that the canister purge valve (CPV) needed to be replaced. The mechanic advised the contact that the failure was related to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 116,000.
The contact owns a 2017 Ford Focus. The contact stated while driving 70 MPH, the vehicle stalled inadvertently. Several unknown warning lights were illuminated. The contact was able to veer to the side of the road. The vehicle failed to restart and was towed to the contact's residence. The vehicle was then taken to the dealer, where the failure could not be duplicated; however, the failure recurred. The contact stated that the vehicle stalled approximately seven times in one trip. The contact was able to drive to her destination. The contact stated that the failure had been reoccurring increasingly. The contact related the failure to NHTSA Campaign Number:?19V515000 (Fuel System, Gasoline). The manufacturer was notified of the failure and informed the contact that the recall was previously completed on the vehicle. The vehicle was not repaired. The failure mileage was approximately 79,000.
A D V E R T I S E M E N T S
- Stockton, CA, USA