This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving the car, 4 days after having the 2nd clutch replacement at 30,000 miles, it was on a street not highway, the cars electronic dash displayed "transmission fault fix now". the car then slowed down a bit losing power, then several other signals appeared on screen, brakes and a few others, then the engine shut down and power went out. The car would not restart after a few minutes, so aaa called to tow it back to dealership. This happened Sunday July 28, 2019. Monday afternoon, after they had time to look at vehicle, I received a call telling me that the "alternator " was faulty and they would get back to me when they had the replacement which turned out to be the next day. The issue with this is my wife had been 110 miles away and had drove home Saturday July 27. If that had let go while she was traveling the 70 mph speed limit there could have been a fatal accident. This vehicle has been in and out of Ford dealership 5-6 times for safety related issues
The contact owns a 2017 Ford Focus. The contact stated that the vehicle stalled and hesitated while driving without warning. Also, the gauges on the instrument panel failed to function properly. The vehicle was taken to chipola Ford (4242 lafayette St, marianna, fl 32446, (850) 482-4043) where it was diagnosed that a computer update was needed. The dealer stated that they repaired the vehicle; however, the contact felt otherwise because she was not provided a bill of service. The manufacturer was made aware of the failure and did not assist. The failure mileage was 20,000.
My car was at a standstill and my car stuttered like the transmission was going to fall out, I talk with kevin at Liberty Ford in Aurora Ohio and he said didn't the salesman tell you about the transmission problems and I said no. My radio has stopped working twice, I didn't have this problem until Liberty Ford did my oil change back in May 2019, also my car is missing while driving. Not happy with being sold a lemon. Consumer no longer has the vehicle.
I received a recall letter in January 25, 2019. The recall 18532 fuel tank inspection. Hallmark Ford in batesville, ms said the inspection passed. On June 10, 2019 the car would not start they towed the vechicle to the dealership with 32,573 miles. On June 12, 2019 I picked the car up from the dealership. The car ran from June 12, 2019 and it stopped in the garage on June 22, 2019. Roadside service picked-up the vehicle on June 23, 2019. 0N June 26, 2019 hallmark Ford in batesville, ms said the car is ready to be picked up. When we arrived to pick the vehicle up at the dealership the vehicle would not start. They had to push the vehicle back inside the service department and parts has not been put back on the vehicle correctly. They tried to jump the vehicle off but it would not start. So I asked for a service vehicle to drive and I am a female and I wanted a car but they gave me a pick up truck. I feel unsafe with my children and grandchildren in this vehicle. Contact informatiom: [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Marks, MS, USA
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A month ago I started getting high temperature warning on my car, my coolant was completely empty, so I refilled it, but now my coolant is completely empty again which could have resuled in a fire, I have no been in any recent accidents, I'm a very defensive driver and I didn't run anything over.and my back break light keeps going out and ive replaced it several times
Car will not start. Will respond to a jump but will not start after running for awhile again. Then it starts with a bit of hesitation for awhile and then back to needing a jump. When at a stop and accelerating, there is a huge pause before the rpms kick in then it goes all the way to max before calming down to where it should be. Power just doesn't feel right. Also the sync 3 has horrible response and delay most days. Is it related to the power /electrical issue? new owner purchased 2/19.
Car has about 13,000 miles. Suddenly lost power while stopped at a traffic light. 'stop safely now' warning showed on dashboard. Tried for 10-15 minutes to restart, finally restarted and completed commute to work. Drove the car to the dealer same day. After one week, dealer has no diagnosis and has made no repair. I cannot drive an unsafe car on my daily commute, which includes highway driving. Ford is obviously on notice that this is a serious safety problem and they haven't fixed it.
Unsafe condition: While driving and accelerating upon shifting the engine will continue to accelerate right to the redline there is no control of the throttle at this point also traveling down the highway I can step in on the cluth and release the throttle and the engine will accelerate or maintain its RPM speed you can shirt to neutrl and coast to the curb and it will maintin the engine speed wherever it decides on again there is no control of the throttle I have been to the Ford dealer twice now 1st time they could not duplicate second time again they could not duplicate they handed me a sheet stating it was normal for the engine RPM to maintain for a few seconds during shift to ease the shifting and matching of transmission speed this is an unsafe condition, when you release the throtte it should close immediatly and RPM should return to base idle. I have been an ase certified master auto and truck technician for 33 years. I have sit down with the service manager and the general sales manager and I dont think Ford Motor Company or the dealer is taking this matter seriously someone is going to get hurt here please help
Brand new Focus electric, less than 3 days old from dealer on 8/17/2017. For the last two days, I have driven less than 100 miles. Car was charged overnight and shows full charge this morning. I drove the car less than 30 miles today. In the evening, when I was driving, the car suddenly lost power and the engine stopped suddenly on the road. The car was in steady speed on a city street in a straight line. I was not accelerating. I was not braking. Almost got hit by a car behind me. I was unable to restart the car. Battery still show 80 miles charge. Indicator warning shows: "stop safely warning lamp" and "electric motor warning lamp". all interior lights are bright when the car door is opened, it does not appear that the battery charge is low. Also there is no warning of "low battery" before the car suddenly lost power. I also noticed when I turn off the "power/start button", the "information and entertainment display/gps" stayed on. Even after I have clicked the "lock" button on the remote control key. After pressing the "power/start/stop" quite a number of time and switching between the two keys, then the "display center" finally turn off. We had to call roadside assistance to have car towed.
This will be my second complaint, as I have a complaint # cas-12526659-Q7S5M2 with Ford but I am being told that this is how the car is. Accident waiting to happen. Can not see speedometer during daylight hours or dusk or dawn.
The tachometer and speedometer have a auto dim at night time. Can not read speedometer at dusk or dawn when driving under overhead led street lights that leave glare on windshield. Auto dimmer has no adjustment to brighten past certain brightness. Lights in other Ford vehicles work differently then Focus as bought 2017 escape and does not have this problem
A D V E R T I S E M E N T S
- Houston, TX, USA