This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The car hesitates when accelerating and then lurches forward when it finally engages. The car vibrates and shutters and feels like it is going to stall. When I change lanes on the freeway it does not respond and feels like the engine is revving and then it kicks in and jumps forward. This also happens when I am sitting in traffic. I have to give lots of room in front of me because when I press the accelerator it doesn't go at first and then lurches forward. I'm afraid of getting in an accident. Sometimes when I turn corners it also shakes and feels like it is going to stall. I have had the clutch/transmission replaced three times so far in the 28 months of ownership. Ford refuses to buy my car back even though they know it is defective.
A few months ago, my car started to shake (in a jerking, forward and back motion), and struggle to accelerate. It would make this noise, like gears grinding. I took it to the dealership to get it fixed under warranty, and they replaced the clutch. For about a week, it was fine. Then it started to do the same thing again. It will jerk back and forth when I accelerate from a complete stop (at a stoplight for example). Recently, I have been losing gas very quickly because it will go all the way past 4rpms just to get from 0-20mph. I'm not sure if the warranty is still on it, but it only has 12,000 miles on it. I have only made one very big trip with it, to Kansas and back to Virginia. It does this off and on every single time I drive it. I have to drive anywhere from 25 minutes to an hour for work, so this is really not convenient to have. Multiple times I was worried it would break down as I struggled to keep it from overdoing itself while accelerating. A few times, I could smell something like exhaust in the vents. This has been happening over the course of 6 months and has only gotten worse, even after taking it to the dealership, and having them tell me it was "fixed."
Our car was looked at July 2019 and the recall was not fixed but they knew about it from your records. And we have been having trouble on accelerating spitting and sputtering and today me and my family were out shopping and we were driving out of the parking lot and the car just would not go the gas was not working we couldnt move and we turned it off and starting driving again and the same thing happened and the check engine light was on and it wasnt on before this. I am very mad that this recall was over looked because my familys life couldnt had been taken if this happened on a freeway or interstate. So we had to pay for a tow to the dealership johnson city Ford, tn 37602 and they were closed today but tomorrow I am going to confront them about this and im reaching out to U guys to insure this will get fixed of no charge and fixed right! thank U.
Vehicle shutters when up shifting and downshifting. It does not transition smoothly from gear to gear. Also, it will downshift at high speeds increasing the rpms drastically!
Whenever going from one low gear up to another, if you are not driving it like you stole it it begins to shake and grind gears. This occurs when driving on any road and does happen if you are turning. After purchasing this car, initially it was not as bad. But the more it has been driven, the worse the problem has gotten. I know this is not only my car acting this way because I know a friend who had the same problem and they were the ones who told me to drive it like a stole it.
- Mascoutah, IL, USA
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Car had problems with driver seat not clothing in right and sometimes moves back while driving. Seatbelts do not want to click right and have to push in multiple times before you can fasten belts. While trying to accelerate the transmission stalls and jerks forward and vehicle sometimes shakes while driving. Does not want to pick up sorry either.
There was a recall 18S32 campaign fuel tank deformation issued late 2018. The PCM system was not adequately detecting a stuck open canister purge value. On August 24th, 2019 I took my vehicle to get the recall repair due to stalling without notice and dangerous in drivability concerns. On August 25th, the following day, I had the very same exact symptoms. I took it to pepboys to diagnose, and the same codes were populating for the recall. Pepboys advised to take it back to a dealer. I then took it to another Ford dealership on October 22nd for a second opinion, and they stated that the canister purge valve was sticking. On October 24th, the vehicle was returned back to me and within a couple of hours same symptoms. On Nov 5th, 2019, I was advised the canister purge valve was replaced after the parts were on bo for 2-3 weeks. However, car started driving the very exact way followed by service engine light and transmission overheating warning. Additionally, the car did not accelerate when attempting to make a left turn and a diesel had to swiftly hit on their breaks to prevent crashing into me. The vehicle was returned back on the 8th of November, however, dealership stated they were unable to duplicate concern. On November 13, the vehicle was picked up and on November 14th I had to take it back due to the same issues. On November 30, I was advised that they notice a clutch slipping, vehicle rev high when trying to reverse or accelerate. However, vehicle operating as design. This is not the case. After 6 attempts in trying to rectify this issue, it is not. My safety is a concern here as the vehicle is not operating as design and currently remains as is.
Ongoing issue with the transmission shuddering when it is warm. Also, the transmission slips out of gear momentarily ocaasionally when in reverse causing saftey issue. Have taken to bluebonnet Ford, and they state it is as designed. I called jordan Ford and was told there was nothing they could do about the transmission issues with the Ford Focus. This has been ongoing since April 2018, about 10 months after purchase.
Shortly after I bought this car. I noticed originally last of power during acceleration and later it would do a combination of last of power at times and lunging when the automatic transmission would shift gears(automatically). Eventually, frontier Ford(dealership) replaced the clutch N a few other minor items related to the clutch. The problems the same issues continue to occur. I finally filed a complain with the BBB, it appears the dealership simply never returned their calls or emails and that case was closed. Next I contacted the sj bureau of automotive repair. Their determination was that Ford fiestas and Focus models were notorious for serious trasmition problems. It implied that it was a feature not a bug because eventhough the sj bar knew of these serious issues they took no action. I started not driving the car as much looking into how I could get the manufacturer to buy back this unreliable dangerous car. I am en experienced driver so I avoided accidents when the car would malfunction, however the nigh of 11/06/19 at about midnight my daughter took the car without permition and when the car lunged foward (as it would do while shifting gears automatically) during a street turn, she lost control of the car and crashed into 2 parked cars. The airbags didnt deploy and the seatbealt didnt lock resulting in her getting a concusion and a pretty bloody mouth as her head hit the steering wheel(these 2 defects were unknown to me previously). Having to do monthly payments on this unsafe, unreliable car had lots of negative ripple effects in my family's life culminating in my daughter being injured by well known defects by Ford. It is my understanding that there is even class action lawsuits for fiesta and Focus cars but I truely dont know how any of that works. My hope here is that at a minimum these complains can help get these dangerous cars off the road.
I bought a brand new 2017 Ford Focus and have had it in the shop 6 times for an error code of P0299 turbo/super charger underbooster going off. The engine is losing power when it starts acting up and to protect the car it shuts down the underbooster. I have almost been rearended several times and my very pregnant daugher in law and I were almost T-boned due to the problem as we wete making a left turn out of my neighborhood onto a busy street. When taking it into the shop lou fusz chesterfield has told me several times they were not able to find an issue with the car or duplicate the problem. Because the check engine light would alarm and when you turn the car off the code resets itself. I have asked Ford to work with me to replace the vehicle and they just said they could do nothing because I had 18 months due to the lemon law in Missouri.
Automatic transmission is stuttering upon acceleration, sometimes idles below 1000 RPM when stationary, and shifts rough when driving. Pretty much the same transmission problems that the older models with the same transmission had.
This started about two week after we bought the car. The car had 18890 miles on it when we bought it on 10/23/2019.the car will slip in to neutral between shifts and will not go over 45miles an hour. Sometimes it will not go over 25 miles an hour.
The contact owns a 2017 Ford Focus. While driving 20 mph and making a right turn, the vehicle did not shift properly and shook forcefully. There were no warning indicators illuminated. The vehicle was taken to fair oaks Ford Lincoln (located at 2055 w ogden ave, naperville, il 60540, (630) 250-5750) where it was diagnosed that the clutch needed to be replaced. The vehicle was repaired, but continued to experience the failure. The manufacturer was not notified. The failure mileage was 35,000.
Power loss to drive wheels starting from stops makes vehicle feel unsafe in traffic. Dual clutch powershift transmission shudders, slips, and sometimes clunks in first & into second gears under nominal acceleration. Vehicle has only 22,000 miles. Ford Focus dual clutch powershift transmission problems remain. And this is the second transmission replaced by Ford at only 17,000 miles.
Bought this vehicle on October 28 2019 and the next day the car stall and was almost hit from behind while carring a patient I was driving to the doctors office on October 29 2019 took car back they said they had fix the issue then the next date it rain it all got wet on the passager side took to dealship they had the care since Nov 4 pick up on Nov 22 and car still has same issue and it was stationary when getting wet and in motion when it stall and it is a risk because I carry patients in my car every day it my job and dealship has yet to give me paper invoice on repairs done to car and I call them and speak with them they say im going to call you back and they dont its sames Ford dealship in kingsville Texas and I do have video on the day it was getting wet in side and you can see how the water was dripping
Car started having transmission problems, jerking and problems with shifting into a gear. It does this while driving and I drive for lyft and uber and it has scared customers. I'm scared for my safety and others. There is a recall on exact same car but ours was not in the 'manufacture group only certain cars. Ford knows of these problems but they just don't care.. this car is only 2 years old.
Beside the two safety recalls 18V-735 and 19V-515 there is another issue with the car which when it rains all the rain water penetrates the back door of the car and it stays there for a long period of time due to the poor design of Ford Motor Company and its negligeance and fraud. I believe this issue might be a safety risk and it should be investigated. After the recalls and the poor repairs the car still unsafe to drive because the transmissions problem is irreparable which means this car will never be safe to drive and everyday I drive it to work whenever I stop in a hill at a traffic light or stop sign I hear noise coming from the transmission and if it happened that I stopped suddenly in the middle of the hill due to traffic the car losses its power and barely moves forward ( loss of power due to faulty transmission)this issue caused me an accident early this year when the car lost power up hill in my neighborhood. The conclusion is my car and all 2017 Ford Focus are not safe to drive. I believe that Ford Motor Company and the dealer who sold me this garbage car deceived all of us and committed a big fraud. I think it is time for the government to open an investigation and force them by law to buy their garbage cars back. Until this moment I still believe that there is no one above the law. Thank you for reading my complaint.
A D V E R T I S E M E N T S
- Port Orchard, WA, USA