This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2017 Ford Focus. The contact stated that upon shifting into reverse, the gear shifter failed to engage, even though the vehicle was still able to be driven with forward motive power. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the reverse gear. The contact was informed that the clutch needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 61,000.
The contact owns a 2017 Ford Focus. The contact stated while driving at various speeds after refueling, the vehicle stalled. The contact was able to pull to the side of the road on some occasions. On other occasions, the contact was not able to pull to the side of the road and turned on the hazards lights. The message "Hot" was displayed and the check engine warning light was illuminated. The contact stated that she turned off and restarted the vehicle after the vehicle had cooled down. Additionally, the contact stated that the vehicle had stalled while driving from a complete stop. The contact depressed the accelerator pedal several times until the vehicle responded. The vehicle was taken to an independent mechanic several times, where the computer was reset, and the fuel pump was replaced; however, the check engine warning light illuminated a month after the repair, and the failure recurred. The vehicle was towed to an independent mechanic, where it was diagnosed that the transmission clutch was stuck. The manufacturer was notified of the failure and a case was opened. The manufacturer then referred the contact to the dealer for diagnostic testing. The vehicle was towed to the dealer, who diagnosed that the transmission clutch was stuck. The vehicle was not repaired. The contact followed up with the manufacturer, but no assistance was provided. The failure mileage was approximately 96,500.
The contact owns a 2017 Ford Focus. The vehicle had previously been serviced at the dealer for clutch assembly replacement on two separate occasions; however, the failure recurred. The contact stated that while driving at an undisclosed speed, the vehicle hesitated during acceleration and experienced rough driving. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 44,000.
A D V E R T I S E M E N T S
- Chicago, IL, USA