This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2017 Ford Focus. The contact stated while her daughter was driving approximately 60 mph, the hood released and cracked the front windshield. The driver sustained injuries to the face and neck however no medical attention was provided. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 26,000.
The back drivers side door no longer closes. No damage was done to the car, it just stopped latching. The door bounces back instead of closing. Car was unlocked, off, and parked at home.
The car has been in shop three times in 3mths for replacement twice of clutch due to duel clutch transmission. And it was sold to me by carchoice in nlr ar. With a recall of fuel tank. And clutch issues.
Bought this vehicle on October 28 2019 and the next day the car stall and was almost hit from behind while carring a patient I was driving to the doctors office on October 29 2019 took car back they said they had fix the issue then the next date it rain it all got wet on the passager side took to dealship they had the care since Nov 4 pick up on Nov 22 and car still has same issue and it was stationary when getting wet and in motion when it stall and it is a risk because I carry patients in my car every day it my job and dealship has yet to give me paper invoice on repairs done to car and I call them and speak with them they say im going to call you back and they dont its sames Ford dealship in kingsville Texas and I do have video on the day it was getting wet in side and you can see how the water was dripping
Beside the two safety recalls 18V-735 and 19V-515 there is another issue with the car which when it rains all the rain water penetrates the back door of the car and it stays there for a long period of time due to the poor design of Ford Motor Company and its negligeance and fraud. I believe this issue might be a safety risk and it should be investigated. After the recalls and the poor repairs the car still unsafe to drive because the transmissions problem is irreparable which means this car will never be safe to drive and everyday I drive it to work whenever I stop in a hill at a traffic light or stop sign I hear noise coming from the transmission and if it happened that I stopped suddenly in the middle of the hill due to traffic the car losses its power and barely moves forward ( loss of power due to faulty transmission)this issue caused me an accident early this year when the car lost power up hill in my neighborhood. The conclusion is my car and all 2017 Ford Focus are not safe to drive. I believe that Ford Motor Company and the dealer who sold me this garbage car deceived all of us and committed a big fraud. I think it is time for the government to open an investigation and force them by law to buy their garbage cars back. Until this moment I still believe that there is no one above the law. Thank you for reading my complaint.
- Hummelstown, PA, USA
Search CarComplaints.com for these popular complaint phrases...
The headliner at the top of the windshield has come loose and is seperating. Looks as if it was not glued or not enough material was used to keep it in place. Do not know how Ford fastens the headliner to the windshield area, but for it to comes loose after only having bought it new in may of 2018 I think is ridiculous, headliner is 90% to 95% all the way across.. this was discovered in driveway and car was not in motion when taking a sunshade from the windshield. This was first noticed on 06=03-2019.
On 3/21/19 while driving my vehicle, the front passenger door opened. The door just popped open, I was driving in an intersection of a busy street and about to make a turn when this occurred. It was terrifying and I barely missed an accident. Luckily I was right by a gas station when this happened and I had the car towed to the dealership. I requested that the dealership examine all 4 doors as I was afraid this might recur. On 4/14/19 the same problem happened, only this time it was the left rear passenger seat. The door popped open while driving and would not shut. I took the car straight to the dealership the next morning. I am afraid to drive this car. I was told this could be a child safety lock issue, yet I do not use this feature, as I do not have small children. I have requested that all latches on all doors be replaced. This is a very dangerous situation. I also have had transmission issues (stalling) which dealer states is resolved, and an issue with the gas tank that I was told was a recall then not" what is it? is the gas tank a recall or not? id my car defective & safe to drive"
A D V E R T I S E M E N T S
- Columbus, OH, USA