The contact owns a 2016 Ford Focus. The contact stated that while her son was driving at an undisclosed speed, the vehicle made a loud squealing sound. Additionally, the vehicle stalled with the check engine warning light illuminated. The vehicle was taken to an independent mechanic who diagnosed that the failure was related to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The manufacturer advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 40,000.

- Temecula, CA, USA

The contact owns a 2016 Ford Focus. The contact stated while driving approximately 65 MPH, the vehicle stalled. The contact then stated when he refueled the vehicle, the vehicle failed to operate as needed. The check engine warning light illuminated. The vehicle was taken to Auto Zone to be diagnosed. The mechanic retrieved an unknown code. The manufacturer was notified of the failure and the contact was provided a case number and advised to contact the dealer. The dealer was notified, and the contact was informed that the vehicle was previously repaired under NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) and the power control module was reprogrammed. The vehicle was not repaired. The failure mileage was approximately 70,000.

- South Bend, IN, USA

The contact owns a 2016 Ford Focus. The contact stated while driving at undisclosed speed, the vehicle shut off inadvertently. There was no warning light illuminated. The contact was able to veer to the side of the road. The contact was able to restart the vehicle and continued driving. However, the failure reoccurred on three other occasions. The contact received notification of NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) and the vehicle was taken to the dealer for recall repair. However, the dealer informed the contact that they could not complete the recall repair unless she paid a repair fee for unrelated repairs. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 71,000. Parts distribution disconnect.

- Nashville, TN, USA

The contact owns a 2016 Ford Focus. The contact stated that while starting the vehicle, the check engine warning light illuminated. The vehicle was taken to an independent mechanic who informed the contact that the canister purge value on the fuel tank was stuck or was sticking. The contact called the local dealer and was informed that the vehicle was not covered under a recall and informed her about scheduling an appointment. The vehicle was not diagnosed or repaired. The contact called another local dealer, Crossroads Ford of Apex (1501 N Salem St, Apex, NC 27502) but the vehicle was not diagnosed or repaired. The manufacturer was contacted and provided a case number but no additional assistance was provided. The contact stated that the failure was similar to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The failure mileage was unknown.

- Carrboro, NC, USA

The contact owns a 2016 Ford Focus. The contact referenced NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The contact stated that on multiple occasions while driving at various speeds, the vehicle stalled. The check engine warning light illuminated. Additionally, the contact stated that she noticed that the fuel gauge would indicate the incorrect amount of fuel. The contact stated that if the fuel was below a quarter tank, the vehicle would stall. The check engine warning light would be illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the fuel tank and fuel delivery module needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and the contact was informed of an unknown recall, but no further assistance was provided. The manufacturer was notified of the failure and the contact was provided a case number. The failure mileage was approximately 65,000.

- Olmsted Falls, OH, USA

The contact owns a 2016 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. Additionally, the vehicle occasionally was unable to restart right after refueling. The vehicle was taken to an independent mechanic who related the failure to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) however, the VIN was not included in the recall. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The failure mileage was approximately 98,000.

- Franklin, VT, USA

The contact owns a 2016 Ford Focus. The contact stated that he received notification of NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) advising that a second notice would be sent once the remedy parts were available. The contact stated that upon taking the vehicle to the dealer for another repair, he inquired whether the dealer could complete the recall repair as well. The dealer informed the contact that the fuel tank needed to be replaced; however, the dealer could not complete the recall repair because parts were not yet available. However, in the work order that the dealer provided to the contact, the dealer marked the recall repair as complete. The contact stated upon starting the vehicle, the check engine warning light was illuminated. The contact, who is an independent mechanic, diagnosed that the PCV valve and fuel tank needed to be replaced. The contact associated the failure to NHTSA Campaign Number: 18V735000 (Fuel System, System) that was marked as complete. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they would follow up with the dealer. The failure mileage was approximately 61,760.

- Gastonia, NC, USA

The contact's sister owns a 2016 Ford Focus. The contact stated that the vehicle stalled while driving at various speeds and also while in reverse(R) while depressing the accelerator pedal. There was no warning light illuminated. The contact also stated that the vehicle would fail to accelerate above 40 MPH while driving. The dealer was notified of the failure and informed him that the vehicle was out of warranty and not under recall. The vehicle was taken to an independent where it was diagnosed with transmission failure. The manufacturer was notified of the failure and the contact was referred to the NHTSA. The vehicle was not repaired. The failure mileage was approximately 95,000.

- Oakton, VA, USA

The contact owns a 2016 Ford Focus. The contact stated that the vehicle failed to exceed 60 MPH while driving. The vehicle was taken to the dealer and diagnosed with transmission and fuel system failure. The contact related the failure to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) however, the VIN was not included. The vehicle was not repaired. The vehicle was no longer drivable and remained at the dealer. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 55,000.

- Canton, IL, USA

The contact owns a 2015 Ford Focus. The contact stated that the vehicle was consuming an excessive amount of gasoline. The contact stated that the vehicle consumed approximately 12-gallons of gasoline per week. The contact stated that a message was displayed stating 40-45 miles to empty however, the vehicle would stall even though there was fuel in the vehicle. Additionally, the contact stated that the vehicle would fail to start up after refueling. The vehicle was taken to the local dealer where it was diagnosed that the canister purge valve needed to be replaced. The vehicle was repaired however, the failure persisted. The vehicle was taken to a second dealer; Santa Fe Ford (16330 NW US Hwy 441, Alachua, FL 32615) to be diagnosed and the contact was informed that the failure was associated with NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The manufacturer was notified of the failure and informed the contact that the recall repair had been completed on the vehicle three years ago. The vehicle was not repaired. The failure mileage was approximately 66,000.

- Gainesville, FL, USA

The contact owns a 2016 Ford Focus. The contact stated that while driving 75 MPH, the vehicle stalled. The contact stated that the fuel gauge was fluctuating. The vehicle was taken to the local dealer where the vehicle was repaired under NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The failure recurred. The manufacturer was notified of the failure but no further assistance was provided. The approximate failure mileage was 107,000.

- Phoenix, AZ, USA

The contact owns a 2016 Ford Focus. The contact received notification of NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The contact stated that while driving at an undisclosed speed, the vehicle stalled. Additionally, the vehicle intermittently failed to start up and the check engine warning light was illuminated. The vehicle was taken to an independent mechanic and diagnosed with oil sensor failure. The mechanic replaced the oil sensor; however, the failure recurred. The vehicle was taken back to the independent mechanic and diagnosed with canister purge valve (CPV) failure. The contact was informed that the CPV needed to be replaced. The dealer was made aware of the failure but informed the contact that the repair would not be made until next week. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 103,338.

- Deerfield Beach, FL, USA

The contact owns a 2016 Ford Focus. The contact stated that the vehicle would suddenly stall while driving at various speeds. The check engine warning light and fuel system failure warning light were illuminated. The contact was able to restart the vehicle after several attempts. A certified mechanic diagnosed the vehicle and stated that the failure was related to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included. The contact was referred to NHTSA for assistance and a case was opened. The approximate failure mileage was 88,000.

- Hampton, VA, USA

The contact owns a 2016 Ford Focus. The contact stated while his granddaughter was driving and stopped at a traffic light, the vehicle lost motive power and stalled. The driver waited for several minutes before restarting the vehicle and driving back to the residence. The contact stated that the failure was intermittent. The driver took the vehicle to a local dealer for an oil change was informed there was an open recall on the vehicle under NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The local dealer reprogrammed the Powertrain Control Module to repair the vehicle however, the failure persisted. The contact took the vehicle to another local dealer; Sam Pack's Five Star Ford Lewisville (1144 N Stemmons Fwy, Lewisville, TX 75067, (469) 491-1050) to be diagnosed. The contact was informed that the PCV valve need to be replaced. The vehicle was repaired however, the failure persisted. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000.

- Lewisville, TX, USA

The contact owns a 2016 Ford Focus. The contact stated that while driving from a complete stop, the accelerator pedal was depressed but the vehicle hesitated to respond. The contact continued to depress the accelerator pedal and was able to pull into a parking lot. The vehicle was taken to Pep Boys where it was diagnosed that the purge valve had failed; however, the vehicle was not repaired. The vehicle was taken to an independent mechanic where the water pump, the O2 sensors, and the battery were replaced; however, the failure persisted. The contact stated that while his wife was accelerating from a complete stop, the vehicle stalled inadvertently in the middle of an intersection. The vehicle was pushed to side of the road with assistance. The contact-??s wife was able to restart the vehicle after several attempts and continued to drive. The contact became aware that the VIN was included in NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The dealer was notified of the failure and advised the contact that he would need to pay for the diagnosis of the vehicle before they could complete the recall repair. The manufacturer was notified of the failure and informed the contact that the recall repair was completed in July 2019; however, VIN tool and manufacturer website showed the recall incomplete. The vehicle was not repaired. The failure mileage was approximately 86,000.

- Girard, KS, USA

The contact owns a 2016 Ford Focus. The contact stated that while driving or after refueling, the vehicle stalled but was able to be restarted. The check engine warning light was illuminated. The vehicle was taken to the local dealer and was diagnosed with error code P1450 (Fuel intake system). The contact stated the failure was related to NHTSA Campaign number 18V735000 (Fuel System, Gasoline). The vehicle was not repaired. The manufacturer was notified of the failure however, no further assistance was provided. The failure mileage was approximately 80,000.

- Hot Springs, AR, USA

The contact owns a 2016 Ford Focus. The contact was driving at an undisclosed speed when the fuel level sensor warning light illuminated. The vehicle was taken to an independent mechanic who diagnosed a fuel level sensor circuit failure. The vehicle was not repaired. The dealer randy marion Ford Lincoln, llc (1030 gateway crossing dr, statesville, nc 28677) was contacted and informed the contact that there was no recall associated with the VIN. The manufacturer was not made aware of the failure. The failure mileage was 96,000.

- Statesville, NC, USA

The contact owns a 2016 Ford Focus. The contact stated that the vehicle stalled soon after start-up. There was no warning sign illuminated. The contact took the vehicle to an independent mechanic where the mechanic was unable to diagnose the cause of the failure. Neither the dealer nor the manufacturer were notified of the failure. Upon investigation, the contact linked the failure to NHTSA campaign number: 18V735000 (fuel system, gasoline) however, the VIN was not included. The vehicle was not repaired. The failure mileage was approximately 40,000.

- Greenwood, MS, USA

The contact owns a 2016 Ford Focus. The contact stated that while driving a between 35-55 mph, the check engine warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that magnesium was found in the fuel. The vehicle was not repaired. The failure recurred. Shults Ford - harmarville (1300 gulf lab rd, pittsburgh, pa 15238, (412) 828-2300) was contacted and informed the contact that the VIN was not under recall or warranty. The contact mentioned NHTSA campaign number: 18V735000 (fuel system, gasoline) as a possible solution to the failure however, the VIN was not included. The manufacturer was notified of the failure and confirmed that the vehicle was not covered under recall or under warranty. The failure mileage was approximately 100,000.

- Indianola, PA, USA

The contact owns a 2016 Ford Focus. The contact stated that while driving at various speeds, the vehicle stalled with the fuel tank close to empty. The contact filled the fuel tank to a quarter tank and the vehicle resumed normal operation. The check engine warning light illuminated. The vehicle was taken to greulich's automotive repair (1429 E motorplex loop, gilbert, AZ 85297) and the vehicle was repaired under NHTSA campaign number: 18V735000 (fuel system, gasoline). The purge valve was replaced and the ECM was reprogrammed however, the failure recurred several times intermittently. The vehicle was taken to an independent mechanic who diagnosed the vehicle and informed the contact that the recall repair was performed incorrectly and that the fuel tank needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 75,000. Consumer stated vehicle stalls when close to quarter tank of gas and approximate mileage was slightly higher.

- Queen Creek, AZ, USA