The contact owns a 2016 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle sputtered, and the power steering function was inoperable. The contact depressed the accelerator pedal and the vehicle failed to accelerate as intended. The contact stated that several unknown warning lights illuminated, along with the battery warning light. The contact was able to drive the vehicle to the nearest gas station. The contact parked the vehicle and turned the vehicle off. The contact stated that for a while the vehicle would not restart. The contact charged the battery and the vehicle started with an abnormal sound. The contact turned the vehicle off. The vehicle was towed to an independent mechanic where it was diagnosed with a failed oil pump tensioner. The vehicle was then towed to a second independent mechanic for a second opinion where the vehicle was diagnosed with a failed oil pump tensioner. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 97,000.

- Asheville, NC, USA

The contact owns a 2016 Ford Focus. The contact stated while her son was driving approximately 70 MPH, the engine revved, and the vehicle started losing motive power. Additionally, the brake pedal was depressed, but the vehicle failed to respond. There was no warning light illuminated. The contact stated that her son turned on the hazard lights and veered to the side of the road. The vehicle was towed to the dealer, where it was diagnosed and determined that the oil pump drive belt had failed, causing the engine to seize. The dealer determined that the engine and the turbo charger needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The manufacturer was notified of the failure, and a case was opened; however, no further assistance was provided. The failure mileage was approximately 111,000.

- Durham, NH, USA

The contact owns a 2016 Ford Focus. The contact stated while driving 30 MPH, the low oil pressure warning light illuminated, and the vehicle failed to exceed 30 MPH while depressing the accelerator pedal. The message "Engine Fault - Service Engine Now" was displayed. The vehicle was taken to an independent mechanic, where it was diagnosed that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The mechanic advised the contact to drive to the nearby residence, and to tow the vehicle to the dealer from the residence to the dealer. The vehicle was driven to the residence. The vehicle was then towed to the dealer, where it was diagnosed that the oil pump drive belt was degraded and there were rubber fragments inside the oil, resulting in loss of oil pressure, and engine and turbo charger failure. The dealer determined that the oil pump drive belt, the engine, and the turbo charger needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The manufacturer informed the contact that she could repair the vehicle at her own expense and then be reimbursed. The failure mileage was approximately 134,752.

- Valparaiso, IN, USA

The contact owns a 2016 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while her son was driving approximately 30 MPH, the vehicle started to shake and vibrate abnormally. The contact stated that the check engine and check oil warning lights were illuminated. The contact stated that the vehicle stalled with several unknown warning lights illuminated. The contact had the vehicle towed to an independent mechanic who determined that the vehicle engine had seized due to a lack of oil pumping through the engine. The mechanic informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The failure mileage was 66,426. VIN tool confirms parts not available.

- Hendrix, OK, USA

The contact owns a 2016 Ford Focus. The contact stated while driving 50 MPH, the check engine warning light illuminated, and the vehicle stated shaking. The contact stopped in a parking lot and turned off and restarted the vehicle. The contact was able to drive to a dealer. The vehicle was diagnosed, and the mechanic stated that coolant was leaking from the vehicle. The contact stated that an unknown valve was replaced; however, the failure continued. The manufacturer was contacted and stated that the vehicle was not under recall and referred the contact to the NHTSA hotline to file a complaint. The failure mileage was 120,000.

- Garland, TX, USA

The contact owns a 2016 Ford Focus. The contact stated that while starting the vehicle, the check engine warning light illuminated. The vehicle was taken to an independent mechanic who informed the contact that the canister purge value on the fuel tank was stuck or was sticking. The contact called the local dealer and was informed that the vehicle was not covered under a recall and informed her about scheduling an appointment. The vehicle was not diagnosed or repaired. The contact called another local dealer, Crossroads Ford of Apex (1501 N Salem St, Apex, NC 27502) but the vehicle was not diagnosed or repaired. The manufacturer was contacted and provided a case number but no additional assistance was provided. The contact stated that the failure was similar to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The failure mileage was unknown.

- Carrboro, NC, USA