The contact owns a 2015 Ford Focus. The contact stated that after exiting the vehicle and locking the doors, the contact was unable to reopen the doors using the key fob. The contact used the key located inside the fob to open the doors. The contact stated that the failure was intermittent at first but had become a recurring failure. The contact was concerned with breaking the emergency key in the locks and being unable to lock the doors. The contact had taken the vehicle to the local dealer, where it was diagnosed and determined that the locks needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 75,000.

- Cincinnati, OH, USA

The contact owns a 2015 Ford Focus. The contact stated that while driving approximately 10 MPH, the key fob was inadvertently touched and the rear lift gate erroneously opened. The contact indicated that the fob was not pressed twice as needed to open the hatch. The cause of the failure was not determined. The manufacturer and local dealer were notified and the contact was informed that the vehicle was not included in the NHTSA campaign number 16V698000 (Latches/Locks/Linkages, Structure). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 15,000.

- Cary, NC, USA

The contact owns a 2015 Ford Focus. While the contact was transporting her grandson and driving 30 mph, the rear driver's side door flew open without warning. The contact also stated that the rear driver's side door failed to close and remained ajar. The contact was concerned that a passenger could be injured. The contact called john L sullivan Chevrolet at (916) 782-1243 (350 automall dr, roseville, ca 95661) and was informed that there were no recalls associated with the VIN. The vehicle was taken to big valley Ford Lincoln (800-871-8112, 3282 auto center cir, stockton, ca 95212) where it was diagnosed that the rear driver's side door latch needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA campaign number: 16V643000 (latches/locks/linkages). The manufacturer was notified of the failure and did not assist. The approximate failure mileage was 38,000.

- San Andreas, CA, USA

The contact owns a 2015 Ford Focus. The contact received notification of NHTSA campaign number: 16V643000 (latches/locks/linkages); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (rice Ford-Lincoln located at 436 w 250 N, warsaw, in 46582; (574) 267-8151) was contacted two months ago and confirmed that the parts would be available in a few weeks. The dealer was contacted again the first week in may and confirmed that the parts were not available. The manufacturer was not contacted. The contact had not experienced a failure. Parts distribution disconnect.

- Warsaw, IN, USA

The contact owns a 2015 Ford Focus. The contact received notification of NHTSA campaign number: 16V643000 (latches/locks/linkages); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Carson, NV, USA