The contact owns a 2013 Ford Focus. The contact stated while driving 5 MPH, the vehicle hesitated to accelerate, causing the vehicle to jump. No warning light was illuminated. The vehicle was taken to a dealer to be diagnosed. The contact was informed that the failure was due to a faulty transmission control module (TCM). The manufacturer was made aware of the failure and advised the contact to call the NHTSA Hotline for assistance. The failure mileage was approximately 40,000.

- Medina, NY, USA

The contact owns a 2013 Ford Focus. The contact stated while driving 45 MPH, the vehicle lost motive power. No warning light was illuminated. The contact was able to pull over to the side of the road, restart the vehicle, and drive to the residence. The contact stated that several weeks later after stopping to refuel the vehicle, the vehicle was shifted into drive but failed to respond. No warning light was illuminated. The vehicle was towed to a dealer to be diagnosed. The contact was informed that the clutch and TCM were faulty. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the vehicle was not under recall. The approximate failure mileage was 86,000.

- Suffolk, VA, USA

The contact owns a 2013 Ford Focus. The contact stated that while driving at various speeds, the vehicle stalled without warning. The transmission warning light then became illuminated. Additionally, the contact stated that while the accelerator pedal was depressed, the vehicle failed to respond as needed. The contact stated that the vehicle failed to restart. The vehicle was towed to the dealer where it was diagnosed that the TCM failed and needed to be replaced. The vehicle was repaired however, the failure recurred. The vehicle was towed back to the dealer where it was diagnosed that the TCM and catalytic converter needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the dealer where it was diagnosed that the clutch failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 144,247.

- Altadena, CA, USA

The contact owns a 2013 Ford Focus. The contact stated that the check engine warning light was illuminated and flashing. While driving at an unknown speed, the engine misfired and the vehicle was chugging. The vehicle was taken to the dealer where it was diagnosed that the powertrain control module (PCM) needed to be replaced. The vehicle was repaired. The manufacturer was contacted but no additional assistance was provided. The approximate failure mileage was 113,659.

- Clarklake, MI, USA

The contact owns a 2013 Ford Focus. The contact stated while driving at 35 MPH, the vehicle shifted into neutral unintendedly and the vehicle lost motive power and stalled. The contact was able to veer to the side of the road. The contact stated that she was able to restart the vehicle after waiting for 5 minutes. There was no warning light illuminated. The contact was able to drive to her residence. The contact stated that the failure reoccurred while driving. The vehicle was towed to the dealer where it was diagnosed that the transmission control module (TCM) had failed and needed to be replaced. The contact stated that the part was replaced a month and half later as it was on back order; however, the failure reoccurred while driving a year later. The vehicle was towed to the dealer where it was diagnosed that transmission control module (TCM) needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but did not provide any assistance. The failure mileage was approximately 80,000.

- Ambridge, PA, USA

The contact owns a 2013 Ford Focus. The contact stated while driving 10 MPH, the vehicle started jerking with an abnormal noise coming from the vehicle. There was no warning light illuminated. The vehicle was taken to the dealer and the contact was informed that transmission module needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle warranty was expired. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 152,000.

- Lansing, MI, USA

The contact owns a 2013 Ford Focus. The contact stated while driving at an unknown speed, the RPM revved 6,000 RPM and the check engine warning light illuminated. The contact stated he was unable to shift out of first and second gear however, the transmission independently shifted to fourth gear. The vehicle was taken to the local dealer who diagnosed that the TCM needed to be replaced. The vehicle remained at the dealer and was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was informed by the manufacturer that the warranty had expired and would not apply towards the repair. The approximate failure mileage was 184,000.

- Charlestown, IN, USA

The contact owns a 2013 Ford Focus. The contact stated while driving at an undisclosed speed, the warning light illuminated indicating that the transmission was hot. The contact was forced to stop and allow the transmission to cool down before proceeding whenever the warning light was illuminated. The contact stated that the vehicle would fail to exceed 50 MPH. Additionally, whenever the vehicle was driven for an extended period, the transmission warning light would illuminate. The contact stated that she took the vehicle to the dealer and the TCM was replaced. The contact was also informed that the clutch needed to be replaced. The contact stated that the clutch had been previously repaired under recall however, the vehicle started to experience the failure. The manufacturer was contacted and informed that she would be responsible for the repair. The failure mileage was 150,0Hotline QCF00.

- Monroe Township, NJ, USA

The contact owns a 2013 Ford Focus. The contact stated that while driving in a parking garage, the accelerator pedal was depressed, and the engine just revved as the vehicle failed to move forward while in drive. The contact stated that the vehicle rolled backwards as she then depressed the brake pedal and attempted to shift to park however, the gear shifter failed to move. The contact waited for a few minutes and was able to shift to park and turn the vehicle off. The contact was able to restart the vehicle however, the shifter was still difficult to move to drive. After a couple more minutes the vehicle was able to shift to drive but the vehicle hesitated and jerked before the contact was able to drive the vehicle. The vehicle was taken to the dealer where the contact was informed of a transmission recall. The dealer informed her that the transmission module was on backorder. The vehicle was temporally repaired however, the failure recurred several days later. The contact stated that on 8/6/2021 the transmission failure reoccurred while driving on a bridge. The contact stated that the engine revved, rolled forward, and the vehicle finally engaged to resume normal driving. The dealer was notified of the failure again and the vehicle was towed to the dealer. Once again, a temporary fix was performed on the transmission. The contact stated that -??Service Transmission-?? was displayed once she retrieved the vehicle from the dealer for the second time. The contact called the dealer and was advised not to drive the vehicle. The manufacturer was not notified of the failure. The approximate failure mileage was 78,000.

- Ambridge, PA, USA

The transmission control module (TCM) failed on my 2013 Ford Focus again. This resulted in me loosing the ability move my car while in an intersection putting my safety and other drivers safety at risk. This required me to get out of my car in an intersection to push it to the side of the road with the assistance of other drivers, further putting our safety at risk. This is not the first time this has happened (loss of driving power in an intersection), and I have had this component and other transmission related components repaired under warranty multiple times by ford dealerships. There were no check engine lights or warning lamps that indicated the problem was going to occur before the vehicle failed.

- Tucson, AZ, USA

The contact owns a 2013 Ford Focus. The contact received notification of NHTSA campaign number: 18V735000 (fuel system, gasoline). The contact stated that the vehicle failed to start. There were no warning indicators illuminated. The vehicle was towed to wray Ford (2851 benton rd, bossier city, la 71111, (318) 686-7300) where it was diagnosed that the PCM software crashed and needed to be updated. The vehicle was not repaired per the recall due to the mileage. The manufacturer was contacted and provided case number: Cas 23983015. No further assistance was provided. The failure mileage was 160,000.

- Greenwood, LA, USA

I was driving down the highway at about 60mph and the hood flew open shattering the window.the latch that was holding it down came loose and one side was not attached to anything. The top of the car was also dented. I had a windshield guy come to repair it and he said that this is the third Ford car that he has seen this happen to. Also I have two previous recalls on the car one for the passenger door latch and the other for the transmission control module. The hood coming up is a huge safety concern and could have caused a major accident. Also the hood is banged up so now that it will not close normal. And the hood joints cut the frame of the car.

- Haysville, KS, USA

The contact owns a 2013 Ford Focus. While driving approximately 25 mph, the vehicle hesitated to accelerate without warning. The vehicle was taken to a dealer where it was diagnosed that the PCM and tcm needed to be reprogrammed. The vehicle was repaired, but the failure recurred. The manufacturer was not notified of the failure. The failure mileage was 28,968.

- New Albany, IN, USA

The contact owns a 2013 Ford Focus. The contact stated that the vehicle stalled several times and unknown warning lights illuminated. The vehicle was towed to the dealer on more than one occasion where the failure was unable to be replicated. The vehicle was then taken to a different dealer where it was diagnosed that the PCM needed to be replaced. The vehicle was not repaired due to the part not being available. The dealer informed that it might take six weeks for the part to become available. Additionally, the contact stated that the clutch was shuttering in first and second gear. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was not available. Updated 3/12/15 updated 9/15/17

- Silver Creek, GA, USA