CarComplaints.com Notes: You should probably steer clear of the 2012 Focus. Otherwise, you might not be able to steer at all.
The 2012 is the first Focus to offer Electronic Power Assist Steering (EPAS). It's also the first year with massive power steering failure. These things are not mutually exclusive.
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2012 Ford Focus. The contact stated that the vehicle experienced a loss of power and the software update warning indicator illuminated. The vehicle was taken to the dealer, but the technician refused to repair it due to a salvaged title. The contact received notification of NHTSA campaign number: 16V643000 (latches/locks/linkages), but the parts to do the repair were unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The failure mileage was 80,000. VIN tool confirms parts not available.
Hi my name is [xxx] purchased 2012 Ford Focus hatchback in North caroling parkway Ford VIN: [xxx] in the past received several safety recall. 1) clutch grinding 2) car rolling back when on incline 3) system upgrade 4) latch issue I have taken my vehicle to Ford dealer for all of the above with the exception of item 4 - awaiting part. My concern safety - my car still rolls back on incline and clutch makes grinding noise and car jerks. I took into dealer to ask for a review of this continued issue. However I was told my car exceed the 100,000 miles my car has 138,000 miles. Ford will not review my car unless I pay. All the above noted are for known safety recalls which my thoughts are Ford should want to ensure the safety of the consumer. I am not the only person with this type vehicle others have the same issue. Reaching out to you please take exception and send me a recall notices for the car rolling back on incline and my clutch grinding causing car to jerk. Other then the noted safety recalls that I deal with the car is acceptable. My history, I work for an automotive company as quality engineer and fully understand the impact of defective product and recalls. Note: Please understand I took the car in for the original recall; the car was adjusted, the question I have concern the adjustment was not a fix and continue to have issues. When my car was purchased, upfront I paid for all required services on the car and went to dealership within the arranged time for services. Your support and understanding would be greatly appreciated. The date noted below is when I took the car to the dealership the issue is a recurring issue. Kind regards [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Boiling Springs, SC, USA
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- Midland, MI, USA