This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Car stalls when no fuel is given, ie: At red light, stop sign, even just slowing down while making a turn. Occurs on city street and highway during stop and go traffic. Brought car into mechanic - did diagnostic, etc. Could find nothing to cause engine to die suddenly. Have happened multiple times. Was instructed to contact Ford dealer.
I made an appointment with Ford had my car towed over so they can do a diagnosis on the transmission which they charged me me $110 dollars and.I highly doubt they even checked the vehicle I had to tow it back to my house. They tried charging me.$4000 for a new transmission which they are aware it's defective on Focus and fiesta models instead of telling me that they went and let me spend $300 plus dollars on nothing I had tried to change out transmission oil and it worked for a while. I am a college student on a grant. And I feel Ford risked my life by not informing me how bad the transmission is on this vehicle plus on my service history they lied and said they serviced my car which is not the case.
"takata recall" computer or cluster gives off senor lights and it's not the problem(such as emergency brake on, and many more). A Ford dealer has replace, cluster, wiring harness, control box and does not fix the problem and claims they can't do anymore, but called a Ford engineer who does not return calls, per dealer.
It started at on time when going to exit the stationary car, I could not exit the car because the lock would not unlatch, you could not open the driver or passenger doors from inside our outside. Now it has moved on to all the doors, sometimes they work and open sometimes they don't. I have replaced the driver door handle 3 times already for the same issue each time, in the handle latch itself there is a little plastic piece that keeps breaking inside the handle not allowing the handle to pull open the door. And now the last issue when taking off the locks automatically lock after a couple of seconds when driving sometimes they lock sometimes they don't. I can no longer lock my car when leaving it because you never know if and when the locks will open as well as which door will choose to remain closed and not open....I have had to go in through the trunk several times quiet embarrassing. I have brought it to my local Ford company several times for them to fix the issue, they tell me it is my problem not a manufactures defect..one door yes I could understand all four doors no there is a problem with the system. I believe this is a very serious safety issue because I can not always get my child out of the back seat because there is no guarantee that the door will open please look into this I have dealt with it long enough and can no longer continue to worry about my child's safety, my safety or the lack there of protection of not being able to lock my own car without knowing if I can get back in let alone someone else getting in. This has dated back to when my original warranty fell off.
- Carencro, LA, USA
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My 2010 Ford Focus ses door system isn't working out of no where. Sometimes my door locks won't lock, sometimes they won't until to the point I can get out of my car. The owner before also had this problem and got them fixed. Now my rear door won't open at all. A couple people I've talked to they report similar things. This a huge safety problem.. I have a four year old is scary knowing something could happened I might not be able to get her out because of this door issues. Since it's already been fixed, I'm nervous to fix it also and it goes back to this.
Vehicle stalled. Tried to restart it, would not fire up. It then caught on fire on the side of the highway (I-87N, exit 17/moreau) vehicle was in good working order, no check engine light or other indication of trouble, temperature gauge never showed any problem. Not sure if this is related to other Ford engine fires (due to overheating/loss of coolant) or what exactly caused it. Insurance did not do an inspection (I owned the car outright and only had liability coverage) and Ford totally blew me off. Have pictures, but they look like any other car with an engine fire.
2010 Ford Focus doors do not open at all from the outside or inside of the car. The remote will not disengage and will keep doors locked. A person cannot just pull on the handle inside or the lock stem to unlock the doors. The door actuator on all four doors need to be replaced due to dust going inside the mechanical parts and oil's creating mud issues. Ford mechanic advised that they seen lots of Ford focuses with the same issue costing the customer a financial burden due to a faulty design which Ford updated the original design to fix the issue, admitting to the bad design sold to the public. People were trapped in the car and cannot get out due too doors not disengaging, the handles are stiff/locked
None of my doors will open from the outside I have to leave a window cracked just to get in it had to pay somebody 140 just to get in it there is only two doors that will open from the inside now I have two kids that are still at home you have to go in the passenger door just to get in the driver seat
My 2010 Ford Focus that I bought back in December of 2015 is having a latching problem with the back passenger door. It will not latch shut when parked. Tried greasing the latch but it didn't help. This has been going on since I purchased the car.
I believe these two items are related: Within the last year or more the car did not have smooth, constant acceleration. The vehicle surges slightly off and on while at highway speeds regardless of whether the cruise is being used or not. We took it to Ford and they cleaned the throttle body however the problem reoccurred periodically. Also, within the last month, the vehicle stalled twice on different days while operating at highway speed with no indication that it was going to happen. At the same time the "wrench" light would illuminate. The vehicle would start after pulling over and cycling the ignition. We again took it to a Ford who again cleaned the throttle body. Were told that they were pretty sure the throttle body needs replacement but they cannot replace it because the "wrench" light does not stay on long enough to give a code. We were told that we can replace it at our own cost but they won't replace it at their cost without a code (which does not register).
The back doors lock and U can't unlock them no matter what U do sometimes the front passengers door will lock to but that one U can unlock by pulling handle what happens if my little ones are in the back and I can't get to them this is not safe or smart
Doors lock and wont unlock at time trapping you in and the car goes thur tires like crazy but I'm really worried about the doors traping you in the vichle at times
Door locks working intermittent to a point of not unlocking all together. Passenger doors will not open, from the inside, when the door is locked, with child protection lock disengaged. This is a dangerous situation if a fire or traffic accident should occur. Checked online and numerous complaints of the same issue exists on Ford products.
I have complained about my door locks on the back of my car for the last two and a half to three years and no one listens to me. It is a safety hazard for me and my grandchildren. I can't take them with me because the locks don't unlock. Not a safe thing if a accident happened. Couldn't get anyone out of back seat. Please help me. I know I'm not the only one with this.
Air conditioner failing to cool. My car has 33,000 miles on it. I bought it new in Oct 2009. I am told it will be about $1,600 or more to repair the ac. This is not acceptable on a car with 33,000 miles on it. I am told the dash, steering column and console have to be removed to repair. I bought this car to last me the rest of my life. The factory warranty is for 36,000 which obviously I am under but it is five years old. I can't afford to fix it on my ss disability income and can't live in Texas without ac.
The rear passenger door latch had been sticking on occasion, making it difficult to open the door with the outside handle. In mid-may, we began having trouble getting the door to latch when being shut. At times it would latch after several tries, or when being slammed extremely hard. In mid-July, the latch stopped working all together. We now have the door strapped shut from the inside making it impossible to drive this car when taking more than one passenger, and the door ajar alarm sounds each time you turn a corner.
A D V E R T I S E M E N T S
- Elmhurst, NY, USA