This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2007 Ford Focus. While the contact was entering the vehicle, the driver's door was difficult to open and close. The contact stated that the front passenger and rear doors exhibited the same failure. The contact called baxter Ford South (9203 S 145th St, omaha, ne 68138, (855) 985-0071), but the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failures. The failure mileage was approximately 97,000.
I had difficulty opening drivers side door, the handle would "stick or catch". I would have to release and try again, sometimes this would sometimes I had to repeat the process before it would open. I took it to a dealer to have it checked along with another issue that was resolved. I was told door had no problem. The problem persisted on and off for approximately two years. This past Sunday I went to enter car and almost pulled door handle off as it seemed to release from equipment it was attached to. I now cannot open that door and have to enter through passenger door. Mileage attached is approximation.
The driver side rear door (4 door sedan SE model) will not lock. I can't lock it manually or electronically. The driver door will lock, but only with the key or when the lock in manually pushed. The driver side rear should never fail in a mode that can't be locked. This needs to be recalled. It is a safety issue. I can be carjacked, my belongs and car can be stolen. Children cannot sit in the back seat because the door will not lock.
3 of 4 doors have now broken on my 2007 Focus, due to the same problem as what was recalled on the 05 model -- the doors will not latch and/or lock. The door mechanism is the same for 2000-07, so I'm not sure why 07 was not recalled as well. I paid the dealer over $1000 to fix the front driver and back passenger doors in 5/12, and now in 7/12, the back driver door is doing the same thing -- when you go to shut it, it just pops back open, as the latch does not catch. I had to drive home from my baby shower last night with the rear doors tethered to eachother to keep the door from flapping open while I drove down the road. I have spoken with the service manager at the dealership, as well as Ford corporate, and have basically been told it's not their problem and I am on my own to pay for the repair, because my car is "too old" (just 5 years from mfg date) and has "too high mileage" (not that the doors have anything to do with mileage) for Ford to take any responsibility for what is clearly an issue of cheap, faulty parts and poor workmanship. This problem is all over the internet, and is clearly not isolated to my vehicle. Ford should be ashamed of the fact that they have ignored this problem, which could cause serious injury to it's customers (just imagine if the latch had stopped working while I was doing 70 mph down the highway!), and neither I nor anyone in my family will ever buy another Ford!
- East Lansing, MI, USA
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- Omaha, NE, USA