This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Several weeks ago vehicle ( Focus ) developed a significant screech whenever brakes were applied. Took it into local Ford dealership and they said that if I had reported brake noise in first 12 months or 18,000 miles they would have fixed it. They had a technical advisory from Ford indicating there was a problem with a limited number of vehicles but did not want to send out recall notice because then eveyone would complain about brake squeak. Since I did not have the problem in their time limits the expense to fix ( estimated to be over $700 ) would be my responsibility. I don't trust Ford because they have had cover ups before. I don't believe them when they say vehicle is safe to drive and I don't have $700 to spend to replace the entire rear brake system. I talked to two dealerships and corporate customer assistance. All basically said it was my tough luck. I want to go on record as challenging their stance on this issue and hope you can investigate brake safety on this vehicle after 18,000 miles.
- Oxford, MI, USA
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- Oxford, MI, USA