This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The bottom of my subframe is completely rusted out. I called Ford dealer and they told me it is because of the area I live in the vehicle has 151239 miles
The contact owns a 2004 Ford Focus. While driving at various speeds, a rattling type noise was heard coming from the rear wheel area. While inspecting the vehicle, the contact discovered that the rear passenger shock absorber punctured through the wheel well. The vehicle was taken to an independent mechanic who discovered that the failure was due to rusting and corrosion of the wheel well. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 114,000.
The contact owns a 2004 Ford Focus. The contact stated that the vehicle experienced a flat tire. The contact called road side assistance and the spare tire was installed. The vehicle was later taken to an independent mechanic, who diagnosed that the adjustable upper arm kit would need to be installed in order to correct the chamber on the rear driver and passenger's sides. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 110,000.
The contact owns a 2004 Ford Focus. While driving 55-70 mph, the vehicle and the steering wheel both began to shake. When the speed is below 55 mph, the shaking will stop or decrease. When applying the brakes while driving, the contact heard metal on metal from the rear of the vehicle on the driver's side. The dealer stated that the brakes were fine. The current mileage was 54,019 and failure mileage was 50,759. Updated 01/02/08 the consumer stated the vehicle squeaked and vibrated and when the brakes were applied there was a grinding noise. The engine mount was replaced, due to it being broken. The shifter squeaked. The rims were bent and the tires were out of balance. Updated
- the contact has a 2004 Ford Focus SE with a odometer reading of 82000 miles. The contact stated that he has a rear wheel alignment problem which has resulted in tire cupping and he has to replace the rear tires for a third time. The contact has taken the vehicle to the dealer and to an independent mechanic shop and they both told him that he as an alignment problem. Neither the mechanic shop nor the dealer know why this failure has recurred and have been able to offered a solution. Updated 03/19/07.
- Greenville, TN, USA
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Brake problem. At about 2000 to 3000 miles breaks starts to squeal and grind. Took it in to service at dealer complaining about problem, as it got worse and was not normal in 6,000 miles. Was told no problem, routine break in. Then at 12,000 miles still a problem. Went to another dealer, said the same thing. Now with nearly 18,000 miles, rotors are grooved very bad. Evidence and warning was evident in the earlier miles as well. Ford has done nothing to help. I feel they owe me a new pair of rotors and pads. Also, complained of clutch noise problem. I have heard of a tsb claiming certain 2004 Focus have a transaxle misalignment causing pre-mature clutch wear and noise. Wiper switch has been replaced by rc lacy Ford, better service, but they won't service me anymore, since I did not buy it there, and ravena is so close. I need to contact crossroads about all future warranty issues and complaints. Doors in the rear also stick, and wear of door striker is evident. Tires have also been worn pretty bad pirelli 195/60 R15. Back pair are totally bald, and only have had like 18,000 miles, I think it was a alignment issue, which for a car 17 months old should not be an issue. I noticed wear at around 13,000 miles. During my second tire rotation. Have had too many problems with this new vehicle. Also issues with extreme chipping around the rear wheel well. Also have had a hesitation problem at about 25 mph. #rd gear used to be difficult to engage. Please help me resolve these issues. I got nowhere with the dealers myself. The VIN is not the appropriate VIN. My car is a 2004 ZX5 duratec 2.3E 5 spd. Almost all options included. Thank you.
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- Creston, IL, USA