The contact owned a 2002 Ford Focus. While driving approximately 55 mph the vehicle started to smoke from the back seat. Within a short time, the inside of the vehicle was completely filled with smoke. The engine shut off without warning. There were no flames and no injuries. The vehicle was placed in neutral and coasted to the side of the road. The vehicle was towed to the contact's residence and later towed to an independent mechanic who diagnosed that the oil pump burned up and the engine was completely destroyed. The vehicle was deemed destroyed. The vehicle was towed to a friend's residence. The manufacturer was made aware of the failure six months later and gave the contact a case number. The failure mileage was approximately 73,000. Updated 04/12/17

- Morrisville, VT, USA

Car would not shift correctly to 3rd or 4th gear. Engine fuel light would appear.

- Lake Worth, FL, USA

In tank electric fuel pump failure due to manufacturing defect failed and caused the car to stop dead. Fortunately the driver had not as yet entered the moving traffic lane! Ford knows there is a problem with this fuel pump and yet would rather spend millions in tv ads then repair or replace faulty safety hazard items in their products! just take a count of all the autos made by Ford with this faulty fuel pump at an average dollar cost ( so far no lost or crippled lives) of $1000 per and determine that by not running one prime time halftime national football game ad they could easily repair all those vehicles, have a clear conscience about the safety of their product users and gain priceless value worth maybe 10 times the cost of the single ad" they did in fact allegedly issue an extended warranty for my 2002 Ford Focus that stated replace on failure up to 100,000 miles but alas they now deny this. I also wonder why an electric item would be submerged in a fuel cell and wonder why they have been so luckily as to not have any fuel tanks explode as of now" " my point" driving an auto that may stop running (without warning) due to a defective part should be (at the very least) repaired at company cost not passed on the owner who may have already survived a near death experience when their car died at 60 mph with semi trucks all around? not our case but next to worst case after tank explosion! just because it hasn't happened yet is no excuse to not take full responsibility for the repair. No part on any modern auto (due to normal use) should fail ( as if it had a clock built in) just past the 60,000 mile mark even if it took 12 years to reach the miles under the 36 month 60,000 mile so called factory warranty?

- Woodbine, NJ, USA

Vehicle runs fine when we go into school/business or what ever we park and come out and the vehicle does not start, after 1/2 hour to an hour the vehicle starts and no problems. It turns over but does not fire. New battery did not change it. Tune up by a certified mechanic did not fix issue, plug it into a test machine no codes given. This does not happen all the time, every once in a while. Issue is that a young lady drives the vehicle, if she is stuck in the wrong parking lot who knows what can happen. God forbid.

- Commerce Township, MI, USA