This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Vehicle ignition lock froze without any previous indication of malfunction. Ignition key was unable to operate lock. Driver was left stranded and lock smith had to be called to drill out the ignition as a temporary fix and the ignition lock cylinder replaced as a permanent repair. Vehicle make: Ford vehicle model: Focus SE year: 2001
I was at the store and got into the car and went to stick the key in the ignition and it would not turn. It would ding but would not allow me to do anything. I assumed it was maybe the fact that I needed a new key. I had it towed to a Ford dealership and then I was told that I needed a new ignition lock and cylinder. I had to get the car towed back to my house because I am a single mother and cannot afford to get the problem fixed. I live paycheck to paycheck and to find out about this problem is a bunch of '!@#$%. I bought this car because I assumed it was reliable. I was wrong. I talked talked to a lot of people recently that told me about the same problem with there Focus's. what is going to be done for people about these problems. I know this is not the first complaint or the last.
I bought the car used the previous owner told me he had the ignition cylinder replaced. Well its a couple years later now and my ignitions cylinder is bad too. My key barely goes in and it does not turn the lock, and will not start my car. This is a known problem with Ford and they refuse to issue a recall or even an extended warrantee on it. I have researched and it seems that every Focus 2000-2002 that is around 3 years old has this problem. My car is currntly parked in a wendys parking lot where it happened. I dont have a lot of money and cannot afford the assinine amount of money Ford wants to fix this problem (about 300$) and it seems they dont want anyone fixing it themselves either, the ignition clyinders do not come with keys and you have to but the keys and have them cut to your key and then have the ignition cylinder bored out to the shape of the key (this is as backwards as ive ever seen) so no one is capable of just buying a new cylinder and fixing it themselves!! so basically there are alot of po'd people that Ford is refusing to help, and im adding my name to the list thank you.
A D V E R T I S E M E N T S
- Rowlett, TX, USA