This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Multiple problems: Replaced cd player once, three brake jobs, multiple trunk latch repairs, replaced transmission at 40000, 3 recalls, ignition switch locked up. The 2000 Focus is clearly a lemon!
Sub frame bolts loose from factory, transmision slips, brake rotors warped and replaced 3 times, dlr advised that because this veh is built in germany its a high performance veh and the brakes will not last more than 12,000 miles without having to do a complete brake job, Ford has been contacted on several occassions and have repeatdly denied that they have any brake issues with this vehicle.
My car has stalled on me three times. 30-40% of the time when driving, it won't shift out of first gear unless I take my foot off the gas then start to go again. Also, there is a tapping noise coming the engine when in idle.,
While traveling on highway there is a clunking noise coming from the front and rear underneath the vehicle, transmission slips and doesn't shift properly. Dealership is aware of problem.
- Missiouri City, TX, USA
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Transmission has been replaced three times already due to transmission slipping and making noise when driving. Contacted dealer, and dealer cannot find cause of problem.
I have contacted the dealer and brought my car into them at least 3 times because when im driving sometimes I have to put my foot all the way to the floor and the speedometer will not be moving and the car just don't have no power at all. The dealer keeps telling me they can not find anything wrong with the car.
When the fuel tank is less than half full and I am turning right, the engine will stall, if it does not stall, it will jerk into different gears like it is going to stall. One time it stalled while I was on a sharp curve and I lost my power steering in the middle of the curve and almost hit someone.
As a final gesture of goodwill, our local dealership's customer service representative offered us a 24 hour period to consider a $2,000 trade-in credit toward the purchase of a new Ford vehicle at 0% financing. This would have more than doubled my daughter's monthly car and insurance payments. Because her job was not yet a permanent position, she was not in a position to take a $4,000 loss and double her monthly payments. Once that offer had expired we were met with stony indifference by our local dealership's customer service representative. After several conversations with him we came away convinced that Ford customer service policies are intentionally designed with several goals in mind: 1) to offer one's local dealership as the only path of recourse other than a nation-wide 1 (800) customer service line; 2) to staunchly refuse to provide the names and mailing addresses of Ford customer service representatives at the local level and/or regional level; and 3) to discourage mailings to the national customer service representative (michael jordan) or CEO (william clay Ford) with comments such as "don't waste your time, they don't even open their mail." The end result is that the car owner feels totally powerless once the goodwill of their dealership's in-house customer service representative has run out. When combined with holding open a 24-hour trade-in offer toward a more expensive Ford vehicle, the end result was a psychologically oppressive hard-sell tactic.no safety defect listed.
Vehicle died. Piston rings stick in valve and the shuts down. Consumer has five recalls on her car. Also, she had to replace head gasket. Consumer states that the transmission and air conditioner leaked, an O-ring was replaced in the air conditioner, however it still does not work.
Transmission needed to be replaced at 7000 miles. At 25000 miles the car is having the same problems- hesitation, whining noises, and hard shifting. The trunk door must be slammed as hard as possible several times before it closes. Also a passenger compartment water leak had to be repaired four times before it was fixed.
Tires/ shocks/ wheel bearings/ transmission struts, and rotors all bad and worn out. Dealer unresponsive and so is Ford long file on this car. Dealer refuses to lemon the car out. Totally frustrated by lack of communication with dealer and Ford am considering law suit against both (tiresize: 195R7015)
There is a very bad squeaking noise when braking, and when consumer lets off the brake there is a grinding noise. Driver states more than twice brake pedal was applied, and pedal went to the floor. Ford has been contacted..also consumer was complaining of the transmission slipping, the cigarette lighter was not working, cup holder bubbling, serpentine belt was replaced due to a squeal coming from under the hood, gas light was coming on when the tank was full of gas, door ajar light was coming on, starter and battery were replaced, driver sider mirror knob fell off, RPM runs high, headlamp molding was replaced, sunvisor was broke, rear child seat latch cover was broke, air conditioner and heater were replaced, passenger door trim, driver seat metal bar, rewind button for am/fm cassette was inoperative, carpet loose, pillar trim was coming off, ticking noise was coming from the front of vehicle, the egr valve ws replaced, rear tail light was out, the bulb was replaced, deck lid wire harness, a new fuel tank was installed due to the engine light illuminating, the front and rear brakes have been replaced due to warpage, also the speedometer stopped working.
When applying brake pedal it would go to the floor, also brakes will grind. Rotors had to be turned, and brakes were replaced 7 times, but the problem reoccurred. Transmission slips and jerks and rpms jump. No problem found. Consumer hears loose gravel sound from right front wheel area. Dealer found wheel well loose. Dealer found serpentine belt failed causing whistle squeal under hood. Gas light on with full tank and door ajar light is on. Dealer replaced battery. Evaporative hose loose. Dealer removed and installed fuel tank. Cigarette lighter not working. R-cup hold bubbling. Driver side mirror knob falls off. Rear child seat latch cover in broke. Front driver seat metal fell out. Both headlamps moulding fall out. Sunvisor mirror/bracket moulding on passenger side between door / dash loose. Broken. Right outer ac vent broken. Loose carpet on right front floor. Pillar trim coming off. Deck lid wire harness had tp be replaced. Clicking noise from L/H front of vehicle. Egr valve replaced. Left rear tail lamp is out. Engine light is on. Problems with rewind button for am/fm cassette.
Transmission has been slipping for long period of time. Car has been taking to dealership several times, but told that there was nothing wrong with the transmission. This all happened during the warranty period. Warranty is now over and now the transmission has completley died.
Transmission changes while driving. Transmission slips, it feels as if consumer was driving a manual. She has had overdrive to pause on her as if she had stepped on brakes.
Nothing but problems with the car. First noticed leak in the floorboard on the front passenger side as the dealer detailed car. Interior dome light fell off soon after, followed by the fuel gate door and the left drivers side mirror. Now my transmission has blown up, all while going 25 mph or under, and all under 21,000 miles! we've had a major recall on average every other month too. What a lemmon!
Nothing but problems with the car. First noticed leak in the floorboard on the front passenger side as the dealer detailed car. Interior dome light fell off soon after, followed by the fuel gate door and the left drivers side mirror. Now my transmission has blown up, all while going 25 mph or under, and all under 21,000 miles! we've had a major recall on average every other month too. What a lemmon! (tiresize: P195/60R15)
A D V E R T I S E M E N T S
- Venice, FL, USA