This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The front suspension has been making popping and groning sounds leading up to the problem. They were very loud when going over bumpy road. The failure happened when we went to pull away from a stop sign. The left front spring broke with a loud banging sound. The car pulled slightly to the right but was still controlable. To fix the problem we had to replace the front springs and struts. I replaced both sides of the car for fear that the other side would break while I was on the highway.
1. several loud popping noises every time the steering wheel turned from left to right or right to left full. 2. drivers side coil spring broke, 3. replaces front coil springs.
Complaint received via E-mail."my car started making a terrible screeching noise. Fortunately, I was within 1/4 mile from a mechanic, so I pulled in there. The mechanic, dan, told me the front springs had broken on the car, and he even showed me just how close one of the springs had gotten to puncturing a tire. Had I driven to nappanee, I believe the spring would have punctured the tire. We both looked on the internet for recall information since broken springs seemed so odd. Nothing was there, so I paid over $300 out of pocket for the repair. Now, I see cars like mine are having problems with the springs, and that Ford is covering these kind of repairs for ten years or 150,000 miles. I didn't know that when I paid for the repair. I want reimbursement, but more importantly, I would like to see Ford Motor Company acknowledge this serious safety problem through a recall rather than a service bulletin. I called Ford just today, and the service person said to take original repair bills to my dealer's service manager for review. The dealer is supposed to send them to Ford where a reimbursement decision will be made. This concerns me. I don't understand why in the world this obvious safety matter has not been made a recalled item. I didn't know the springs were broken until the mechanic told me. Springs, I do not believe, are something the common ordinary person checks during oil changes. I would like to see Ford initiate an immediate recall for the springs since it's such an immediate safety concern. Had I driven on those broken springs much longer and had I been going faster than town speeds, I probably would no T be here to write this letter today. My car has been great overall. Yes, I've had a lot of recall work, but I still like the car and do not regret buying it. I might buy another Focus. But still, I think Ford is wrong for not doing a recall on the springs."
The front right coil spring has broke. The consumer has contacted the Ford manufacturer and was told that they would not do anything. Consumer says that Ford extended the warranty, but his did not comply due to the year it was built.
- Canton, MI, USA
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1) noise coming from right front 2) both front springs and struts had to be replaced because the right front spring had broken and cut the right front tire down the middle (which also had to be replaced). The spring also bent the strut. 3) all old parts are available - see #2 for what was done to correct failure. Repairs had to be made on an emergency basis.
Left front suspension spring fractured inside the sleeve at one coil from the bottom. Fractured end of the spring was forced against the tire, damamging the tire. This is the second oem coil spring to fracture on this car, reference ODI confirmation number 10030978 describing the fracture of the right front coil spring. Why is there no recall on these springs" why hasn't Ford Motor Company's customer satisfation program 03M02 been extended to include all 2000my Focus instead of covering only Focus's built up tp December 1999"
2000 Ford Focus, right front coil spring broke. Car only had 44,849 miles on it when this occurred. The coil looked "very" old and worn for that new of a vehicle. Has this been a problem found on these vehicles. If this would have happened on a highway vs a parking lot, there would probably been a horrific accident.
Below is the email I just sent to my local dealer where I bought my car new. Yesterday we talked about the replacement of my front springs and struts on my 2000 Focus, VIN#[xxx], as my passenger side front spring broke. Obviously, I think we both feel that this shouldn't happen with only 41,655 miles on the car. I went on line and discovered that this has been a problem with this model and in fact a replacement program, 03M02, was initiated to deal with it but mine is not one of the VIN's affected. I called Ford this morning and they are forwarding my report to the engineering department. They indicated that they were in some way going to be contacting the lofink service department about the vehicle. Would you let me know, as soon as you receive any information from them, if they are offering any adjustment to me for the approximate $359 cost estimate you gave me. Also, what would be the total cost of: (1)replacing just the one spring or (2) both springs without replacing the struts at this time in either case. I am sending a copy of this email to the NHTSA and to the center for auto safety. Updated 07/30/2012 information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)
Purchased 2000 Ford Focus 7/2000 2/00 safety recall on rear wheel bearings indicates loud grinding clunking noise. 1/01 recall on the A-pillar trim panels complained about my rear brakes squeaking causeway Ford manahawkin NJ found nothing however they replaced rear brakes and rotated tires 10/01 recall wiper motor pack I complained about front brakes squeaking Ford cleaned and deglazed front brake pads and did another tire rotation 12/01 recall rear wheel bearings constant wobble and grinding noise from rear tires sqeak continues on brakes 6/02 humming noise from tires road test confirms noise coming from front left tire they rotated my tires noise continues Ford say I need new tires I am at 31,000 miles 7/02 got a flat Firestone repaired patched tire was "ok" 8/02 power steering pump to be replaced 10/02 continuing loud noise in rear traced to failed bearing Ford says they did service on a previous recall. 10/02 loud humming noise in front Ford inspection revealed a choppy tire they rotated tires front to back 10/02 at 38,400 miles purchased 4 Firestone tires 3/03 recall pinch bolt 5/03 brakes continue to squeak, grind, turns out front rotors are shot at 48,000 miles replaced front rotors complete front disc brake job bendix by tranz connection 8/03 alternator to be replaced car dies while driving, stuck in mass. For 4 days precision auto body. 12/03 check engine light on doesnt go out brought to Firestone need to reset computer 12/03-12/04 car is stalling close to 1/4 of a tank of gas, I attribute this to not having enough gas in car and try to avoid 12/04 recall on fuel pump 2/04 lower radiator hose clamp to be replaced 7/04 loud humming grinding noise while drivingbring to Firestone find a craked coil spring can lead to the tire seperating from the car front right wheel needs strut assembly with coil spring mount bearing bellow with alingment back breaks leaking wheel cylinder.
I heard a squeaking noise coming from the front end of the vehicle. I turned into my parking space and heard a sudden clunk. After taking the vehicle to the dealer, was told that it was the right front coil spring that broke. Service technician stated that if right one needed to be replace, the left one also needed to be replaced, along with a front and back end alignment. It is a good thing that this did ot happen on the freeway, as the coil spring could have punctured my tire and resulted in a serious car accident.
Front coil springs failed on 2000 Ford Focus. The vehicle was in motion when the front springs failed. The consumer lost control of the vehicle and ended up in the middle of a flat field. The consumer had two friends that experienced the same problem.
I was driving on the expressway at about five in the afternoon on May 20, 2004 at the beginning of rush-hour it was sunny, and I was driving at about 70 mph. Suddenly, I started to smell and see smoke on the front right side of the car. I started to pull over into the right lane. Then, the tire went, and I braked as I was pulled off into the shoulder. Upon examining the tire, I found that it had been shredded. I tried to then change the tire, when I noticed that the coil spring broke off and punctured the tire. Consequently, the car had to be towed to the dealership for repairs. I had to pay for the coil springs on both sides to be replaced along with the new tire and the balancing.
Front right coil spring fractured with the lower portion piercing the front right tire, resulting in no steering while driving on the interstate at 60 mph.I contacted Ford and they acted like they have never heard of the problem. Several hundred dollars later the vehicle has been repaired.
The front coil spring was rubbing/cutting into the front passenger side tire. The coil spring had fractured and became wedged against the tire. This failure left the vehicle inoperable because it restricted movement and steering.
2000 Ford Focus SE, whiledriving 35 mph around a turn when the front right coil spring broke. I ened up in a field just missing a graud rail. I have not fixed the car yet do to money. I find it odd that Ford is recalling 2000 Focus for this problem but my car like many others is not being recalled due to the fact it was not assembled in a certain plant. Coil springs are not made at assembly plants and Ford should know that if more then one car not made in that plant is having the same problem that maybe their springs got sent to other plants.
A D V E R T I S E M E N T S
- Chesterton, IN, USA