This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While turning the corner at 15 mph passenger's side mirror slightly hit a parked vehicle mirror. As a result, driver's side air bag deployed inadvertently. Driver sustained a minor burn on the right arm.
Consumer was having a problem with the directional signals. Consumer had this problem repaired at 45,000 miles. Currently, the vehicle at 76,000 miles the signals need to be replaced again. Consumer went to the dealer and manufacturer, and was told warranty expired, and consumer will have to pay out of pocket. The dealer diagnosed the problem as a faulty clockspring.
A minor accident occured in a parking lot. The car was travelling at approx. 10 mph and hit the rear end of anothe car which was stationery. The airbags inflated and caused minor injury to the driver and extensive damage to the car. A new windscreen is needed, new airbags need to be installed and there may be more as yet undiagnosed damage. It is my contention that the airbags should not have inflated and that the manufacturer should by rights cover the costs of all damages to the car related to the deployment of the airbags.
At the end of February I was involved in an accident due to the steering locking up my Ford has never ran the same since our local Ford dealer sent a mechanic out to do a report on my vehicle and nothing was ever resolved now I am stuck with this car that seems to be the next Ford joke. I have made several complaints since the accident and thanks to a possible steering knuckle problem in which was worked on previously to the accident it looks like Ford really should consider selling to a reputable company.
The key switch keeps locking up and you can not turn the key. It has to be taken to the dealer or shop for repair. This has happened 5 times and the dealer covered the first 2, and I paid for the next 3.
- Natalbany, LA, USA
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I have had a terrible experience at stan morri Ford in tracy, ca and thought others should know of my plight (and perhaps this would make a compelling Consumer Affairs story). A few weeks ago, I was commuting in my 2000 Ford Focus on I580 when, for no reason, the driver's side airbag deployed violently. I was thrown from the driver's side to the passenger's side of the car, the car filled with smoke and I was "moved" across two lanes of traffic to land in a shallow ditch just East of the santa rita road exit. After regaining my composure and counting my blessings my wife and children were not in the car, I waited for the smoke to clear and finished my drive home, shaken, confused and very rattled. Upon my arrival home, I contacted my insurance company (aaa) and stan morri Ford. Aaa opened a claim, but could do nothing as there had been no real accident. Gary riggs (service manager at stan morri Ford) asked me to come in. Over the past two weeks, stan morri Ford (in conjunction with Ford corporate) has investigated the issue. Their findings, based on data from the on-board computer, was that the car had been "involved in a lateral collision" and both Ford Motor Company and stan morri Ford have denied any responsibility and refuse to help me. Pictures taken by myself and aaa clearly show no damage to the car. Over the past four years, I have purchased four different cars from stan morri Ford. As a loyal Ford customer, I would have expected better treatment. I am not one of those "'sue-happy" people. I explained to everyone involved that I simply wanted out of the car, as it was not safe; I would never have my kids or wife in there again. Even in the face of the confirmed problems and various recalls on the Focus, they will still not assist me. (for more information, please direct your browser to: www.autosafety.org/pressreleases/fordfocus.htm )
The brakes have been looked at three time because of noise and it's been serviced several times. It's in service right now and has been there for two weeks. I don't know if they are working on it or if they are repairing other things or what. I haven't had heat throughout the coldest part of the winter. The seat belts don't work and the paint is peeling. The car has locked up not letting me start the engine twice, then just out of the blue it decided to start. I tried to turn in and the car dealer at Ford said he wouldn't touch it, didn't want it. We bought it Aug. 9 2000-Ford credit, simple interest 6.5 --first payment September $456.99 a month they say we owe too much to trade in "?"this made no since. Now I know what's been going on. My husband has been out to sea usnavy for almost a year and I'm scared to drive it I'm a nervous wreck about this car and I don't know what to do. There has been is so many recalls on this car I don't know if they have fixed them or not
I bought the car in June of 2000 since this time the car has had a number of recalls on the car. I feel that the people that bought the 2000 model of this car should not be liable to pay the amount the contact was signed. Due to the fact that at the time the car was bought, the people that bought the car didn't know that most of the car's life would be in the shop being fixed. Also Ford knew that the Focus was prone to this happening.
The vehicle was involved in a head on collision. The dual airbags deployed, however due to impact with the air bags the driver died. Please provide additional information. Consumer state that the driver of the vehicle which was his mother in law had a heart condition which may have caused the driver to pass out and hunch over the steering wheel while driving. The driver was not wearing a seat belt. The driver veered into the opposite lane and ran into a parked car. An eye witness saw the driver hunched over the wheel prior to the crash. The air bags deployed into the chest of the driver resulting in blunt force chest injuries to the chest and subsequently died of internal bleeding. The driver did not have any broken bones.
During a 35 mph collision the airbags deployed and expelled gases/powder burned my right forearm. I'll have a chemical burn scar for the rest of my life.
While traveling at 10 mph consumer's vehicle hit another vehicle head on that was traveling at 50 mph. All airbags deployed; however, consumer sustained second degree burns on hands from airbag.
Faulty airbag deployment in rear end collision at 10 mph. Driver and passenger airbags deployed, shattering windshield. Also, driver suffers 2nd and 3rd degree burns from airbag.
My original complaint was for # 760238. There was a fire in that car. It is listed in your defect investigations as no fire, but--there was. It is terrible that a big corporation like Ford can not take responsibility for their actions on this matter.
Consumer was hit at 35mph in the front center of the vehicle and the air bags did not deploy. This cause consumer to substain minor injuries. Dealer has been notified.
A D V E R T I S E M E N T S
- Beaverton, OR, USA