This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
This complaint is concerning clarification of our previous complaints to NHTSA regarding the 2000 Ford Focus : #10104088 and #10107840. I am extremely concerned about the misinterpretation of data collected by your Agency and posted for public review. Deaths are not posted, nor are they included as injuries. This misrepresents the seriousness of the vehicle and equipment failures reported.
Fatality vehicle fire, Dec. 8 2004. My husband is the original owner of a 2000 Ford Focus, subject to numerous service visits to bill brown Ford, livonia mi for: Ignition, steering column, wheel bearing, brake, rear window control, seat belt &trunk latches, overhead light and engine light. The vacuum line & fuel pump & valve assembly were replaced 2/03, followed by stalling. In 6/03, A/C compressor & manifold line replaced. Fuel line & pump failure in 8/03, resulted in gasoline spill on residential street minutes after parking. Bogging followed repairs, PCM reprogrammed & leaking pvc tube replaced 1/04. Fuel pump again replaced. In 8/04, our 24 year old son took ownership of this problematic car. We are uncertain as to whether vehicle malfunction caused a 35 mph collision with a fire hydrant. An immediate engine explosion and fuel fed fire trapped my son and his passenger. Described by police as a relatively minor crash which would not be expected to claim lives, the subsequent unexplained engine fire claimed two young lives. A malfunctioning driver's airbag was also detected. This incident was originally reported to NHTSA by my husband (#10104088). I am supplying these additional facts for your clarification. Please correct your posting of "0" injuries as there were 2 fatalities. Please take effective action to save lives, as these trouble plagued vehicles seem to become more lethal as they age. Confirmation of receipt of this information is requested.
NHTSA campaign 00V303000/rear wheel hub nuts. Owner was driving and heard a rattling noise in the rear of the vehicle. Owner took the vehicle to the dealer and was informed that the left rear wheel and brake drum assembly began to seperate. Owner also contacted the manufacturer. Although this year make and model is currently being recalled for this defect, due to the VIN this vehicle was excluded and the owner received no assistance from the manufacturer. Provide further details.
- Los Angeles, CA, USA
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While driving any speed, the vehicle stalled. The vehicle was towed to the dealership, who repaired the alternator. The car cut off several times while backing our of the driveway. The car continued to stall while driving. The fuel pump was replaced.
While driving vehicle lost power, stalled. And sometimes cut completely off. Consumer experienced this problem since August 2004. Consumer took vehicle to the dealer, who changed the fuel pump. However, problem recurred. The consumer was informed that the throttle position sensor was the problem. The fuel pump was replaced in September 2004, but the vehicle continued to lose power, especially when going up a hill.
Consumer had experienced symptoms of engine hesitation, loss of power surging, and other similar symptoms due to vehicle's fuel pump which was defective before receiving recall notice from manufacturer. (nar)
2000 Ford Focus fuel pump failure. I was driving my Focus down the street, two minutes from getting on a busy highway when the fuel pump gave out without warning.
First problem started with vehicle stalling- found out that fuel pump was faulty. Pump was replaced because of recall. Second problem started with no warning- remote for door locks/hatch back/anti-theft stopped working and automatic door locks also stopped working. Even after replacing battery in both remotes still does not work. At the same time keyless entry stopped working I noticed that when I turn on my rear windshield wiper the rear hatch opens. I fear that this could be a safety issue because if driving during rain can't use rear wiper or hatch can open and anything in rear of vehicle could fall out causing an accident. Please notify me if this is a re-occurring problem and what can be done to remedy it.
The vehicle stalled while driving. This failure is possible related to recall 03N01. Recall number number (03V482000) the consumers vehicle experienced engine problems (engine hesitation, loss of power, and surging)as a result of a faulty fuel pump. The consumer was able to minimize the problems by keeping the fuel tank 3/4 to full as set forth in the notice.
While driving the vehicle stalled. The consumer remembered receiving a recall notice in the mail regarding the fuel pump. When the consumer was able to read the recall she discovered that it described that exact same problem that she had experienced.
Consumer's vehicle experienced the same problem as mentioned in NHTSA recall 03V482000 concerning fuel pump failure. In some vehicles, contamination of the filter in the fuel delivery module (FDM) can reduce, and eventually block, the flow of fuel to the engine. Dealership indicated to the consumer this vehicle was not included in the recall due to VIN.
On Sunday, August 29, 2004 my son & I were traveling in the city of madison, Wisconsin in a speed zone of 30 mph. All of a sudden my car lost power & died in a busy intersection. I thought it might be the battery. So I shut off the engine & tried starting it again - it continued to not start back up; however, we started smelling gas & we couldn't get out of the car due to traffic all around us. Finally a police officer came & asked us to immediately get out of the car - there was gas pouring out all over the road. It appeared that the fuel pump was malfunctioning. In December 2003 I had the recall of the fuel pump replaced at the dealership. However, the police officer indicated that it appeared to be the fuel pump because every time you turned the ignition - gas started pouring out. I had my car towed at my expense of $84 to the dealership. I also lost a full tank of gas which cost me $17. I called the dealership & they directed me to Ford custmer relations. I spoke with an anthony on 08/30/04 @ 7:22am (cst). He indicated that the fuel pump could be replaced again that it was a warranty by Ford. However, when I asked about the other expenses of towing, rental car (currently without a car & cannot go to work), replacement of gas lost - he said Ford does not have any way of reimbursing these. The customer service person indicated that was nothing that Ford could do about this. My great concern is that my son & I inhaled a lot of gas fumes - we could have been blown up in the car (according to the police officer) - and Ford is not be helpful in this matter at all. I feel that the 2000 Ford Focus is not a safe car to drive. Plus I there is another recall for the coil on the car & you can't get this replaced because the coils will not be released until December 2004. This seems not responsible of the Ford Motor Company at all.
Car stalls out and took in for fuel delivery module problem with 2000 Focus and they didn't even hook up to computer to find problem as they said it was cheaper to just replace the fuel pump. Still stalling and hard to start and Ford claims alot of time it is not the fuel pump but in the electronics and Ford is not covering this problem at this time.
A D V E R T I S E M E N T S
- Peterson, MN, USA