This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Consumer stated while driving at any speed and no warning the vehicle shut off. Caused consumer to pull off the road. Dealer has been notified. Ts also noted vehicle shut off when fuel tank at 1/4 or lower and / or when a turn was made. Sender and pump assembly replaced.
7/00- tape was stuck in stereo, had to replace stereo. 3/01- had to replace front brack pads at 11000 miles. 11/01- ignition locked on vehicle. Had to replace ignition. 3/02- transmission was neutralizing when driving. Had to replace transmission. 5/02- car was stalling. Ford unable to detect problem. 9/02- car was not accelerating and stalling suddenly- had to replace fuel pump. 9/02- had to replace front brake pads and back brake shoes at 34000 miles.
On September 3, 2002, as consumer was leaving work, he smelled gasoline and the car hesitated when he accelerated. Consumer pulled into a gas station to get gas since the gas gauge reading was between 3/8 and 1/4 full. Consumer looked under the car and saw some gas leaking from the car. Consumer thought maybe the gas and the smell was the result of some sort of pressure buildup causing an overflow.) however, after having the car filled up, he then started the car and went to pull away. Consumer couldnot even pull away from the pump, when he stepped on the gas pedal, gasoline would pour out under the car from the gas tank. Consumer had the car towed to pacifico marple Ford (broomall, pa). They determined that the leak probably was due to the tube assembly becoming disconnected from the fuel pump. (that diagnonsis was later confirmed.) a new tube assembly was installed and the car seems to be running just fine, consumer is seeking reimbursement.
While driving at 75 mph on I5 with a full tank, gas pipe line underneath of vehicle broke and I was spilling gas on all vehicles behind me. Another motorist signaled to me and I pulled over to find that gas tank was almost empty. Temperature on that day was 115F. I was not aware of the problem. I was not able to smell the gasoline. I am a smoker but was not smoking at the time and was about to light a cigarette with my flame lighter. The patrol officer made me open the trunk and the smell took us aback. He instructed me to turn off flashing lights and roll down windows which I couldn't do as I did not want to turn on the motor again. Car was towed to athens auto repair in redding. The gas pump had been replaced recently because the needle to register if pump was full or empty had already failed at 70.000 miles. I drive 1,000 miles a week since I work every day in oroville (200 miles round trip).
When the gas tank is under 1/4 full, the car stalls consistently in hard right turns e.g. jughandles and entrance ramps. This is extremely dangerous, since these turns are often onto high speed highways and interstates. Reported this problem to the dealer, who now wants to force me to buy a new fuel pump on recommendation from Ford. I have informed the dealer of the ntsa investigation into clogged fuel lines being the real problem. Please make this a recall asap to save me $400!
Vehicle had a tendency to stall with no warning. Owner had vehicle inspected by a Ford mechanic. The response was that failure was due to an air pocket occurring in fuel line. This was a probable cause, with Ford issuing a (tsb) for stalling.
As a final gesture of goodwill, our local dealership's customer service representative offered us a 24 hour period to consider a $2,000 trade-in credit toward the purchase of a new Ford vehicle at 0% financing. This would have more than doubled my daughter's monthly car and insurance payments. Because her job was not yet a permanent position, she was not in a position to take a $4,000 loss and double her monthly payments. Once that offer had expired we were met with stony indifference by our local dealership's customer service representative. After several conversations with him we came away convinced that Ford customer service policies are intentionally designed with several goals in mind: 1) to offer one's local dealership as the only path of recourse other than a nation-wide 1 (800) customer service line; 2) to staunchly refuse to provide the names and mailing addresses of Ford customer service representatives at the local level and/or regional level; and 3) to discourage mailings to the national customer service representative (michael jordan) or CEO (william clay Ford) with comments such as "don't waste your time, they don't even open their mail." The end result is that the car owner feels totally powerless once the goodwill of their dealership's in-house customer service representative has run out. When combined with holding open a 24-hour trade-in offer toward a more expensive Ford vehicle, the end result was a psychologically oppressive hard-sell tactic.no safety defect listed.
Car dies while in motion. Had car in shop on Nov 8, 2001 for 1 and 1/2 weeks. Fuel pump and fuel line were replaced. On January 13, 2002 the car died again while turning almost causing a crash.
Fords dealership are rude, worker broke other parts on your cars and don't let you know. You are not able to trust the saleman, the quote you agreed to pay was change on the way into the financial person. I will never buy another Ford. They do not stand behind their cars. I have never had this experience before. I changed dealships and the same business. I did fine one nice person toni. I have a 2000 Ford Focus for anyone who want O buy it for the balance.
Fuel line came loose, a clip retainer broke and output fuel line disconnected, pumping fuel on heat shield/catalytic converter. Fire department was called out when daughter went to start vehicle, and she noticed that gasoline was all round and underneath vehicle on the ground. The design of the fuel pump out put line was defective. When the fuel line retaining clip broke, the fuel was sprayed on to the catalytic convertor.
A D V E R T I S E M E N T S
- Easton, PA, USA