The key could not be inserted into the ignition. The dealer stated the ignition switch needed to be replaced. The switch was not covered under the extended warranty. In addition to not being able to start the vehicle, the power windows could not be rolled down.

- Rosemead, CA, USA

Consumer states while driving engine and steering column may lock up. There is no warning. Dealer says ignition switch needs replacing.

- Raleigh, NJ, USA

Consumer put key into ignition but it would not turn or crank. Dealer diagnosed defective ignition switch cylinder as the cause.

- Birmingham, AL, USA

While driving vehicle stalled. Driver unable to start vehicle back up, due to a failure in the ignition switch, keys wouldn't turn.

- Euclid, OH, USA

When I parked my vehicle to get gas and the pump wasn't working I proceed to insert my key to moved vehicle to another pump but the key wouldn't go in. I called my wife to verify if she can bring the spare key to try to start the car with it; her key wouldn't go in either. I proceeded to call the cust. Serv. Dept. At Ford motor credit and informed the problem; they asked to try again to inserted the keys and had no results. We have no previous warnings. The customer service representative then told me we are to called a tow truck to towed the vehicle; at first he express we will have to pay for it and then he confirmed that I have extended guarantee and that towing was covered but that the problem with the ignition wasn't covered. The vehicle was towed to Ford dealership closer to my area. After the service department at deland Ford check the vehicle I was informed that the cost of repairs will be $350 for the ignition switch replacement. I indicated that at this moment I couldn't come up with that amount of money and that I understood that having my extended warranty this manufacturing defect will be covered. They indicated that is not covered and they suggested for me to apply for a line of credit to see if I was approved to fix the problem. I said will not apply for the credit and left the car there to see if we can come up with a satisfying agreement. At this moment I have not have any other communication withe the service dept. Or the Ford motor credit office; I think that after investigating the amount of complaints for the same matter and the same results the most get into an agreement with the customer. If this is going to be a recall item; Ford should be more receptable to the complaints and already make a recall for this vehicle. After searching, I have found almost a 100 complaints for the same reason, and unfortunately none has a good turn back. My vehicle still at the deland Ford service area.

- Deltona, FL, USA

Keys got locked in the ignition because the ignition lock broke and tumbler bent per dealership.

- Trenton, OH, USA

The ignition key was difficult to place into the ignition cylinder. Once placed inside, the ignition switch would not turn at all, it was locked up in place. An internet search revealed over 7300 hits on "Ford Focus and ignition problems". the cost of tow and repair was $350.

- Charlotte, NC, USA

Vehicle had 12000 miles when consumer attempted to start, but key would not turn. Dealer diagnosed problem as failed ignition switch and replaced it. At 40000 miles problem occurred again, and dealer diagnosed and replaced ignition switch.

- New Albany, IN, USA

Key gets jammed in the ignition. Dealer notified.

- Saint Louis, MO, USA

While placing the key inside of the ignition switch vehicle will not start up at all.

- Victorville, CA, USA

Turned off car, got out, put in gas, got back in car, key would only go in half way.

- Tacoma, WA, USA

While placing the key inside of the key ignition vehicle will not start.

- Seattle, WA, USA

Put key in ignition and key would not turn in ignition switch. Had to replace ignition cylinder. 8nlm

- Laurel, MD, USA

Placed key in ignition would not turn. Many tsb's on same problem. Have extended warranty. Ignition switch covered with no specific part # listed. Dealer says part # for defect not covered. Had fixed. Research with NHTSA lists 7 tsb's and many complaints for same defect. Referred to Ford customer service they said nothing could be done. Extended warranty does not list specific part #S when purchased but when warranty work is requested it becomes part number specific. Also if there are so many tsb's and customer complaints why doesn't Ford do something about this.

- Atoka, TN, USA

Ignition switch won't work, key won't turn, had to replace.

- Sierra Vista, AZ, USA

Ignition switch locked up and will not turn. Has to be replaced.

- Woodland, WA, USA

Ignition won turn and rewire and replaced passenger door power latch.

- Long Beach, CA, USA

Ignition switch will not turn. I noticed in researching the internet that many others had the same failure. I did not see a recall. This is the latest failure of many: Brakes, fuel gauge, bad struts. Now at 39000, I am 3000 miles out of warranty.

- Titusville, FL, USA

The ignition switch failed, the dealer charged the consumer $350 to replace.

- Los Angeles, CA, USA

Key had trouble going into the ignition switch, when it finally did go in, it will not turn. Car will not start. Car needed to be towed to the dealer and was informed it was not under warranty nor was there a recall on it.

- Opelika, AL, USA