This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Consumer stated the gas gauge failed, the brakes were squeaking, the mirror was torn off by repeated car washes, gas leaked on the both driver and passenger side carpet, and the truck latch was broke, also the fues burst on locks.
I've had my Focus for 1 1/2 yr. All I've had is problems with the squeaking brakes I've had to get my rotors & brakes replaced @ 15000 miles. In the past since I got the vehicle I've taken it to get ck & services to my Ford dealer near by I have requested each time to please ck the brakes, they makes a noise and everytime they told me everything was ok wthe vehicle. At one point I was told the vehicle is just made that way. When I took my vehicle to the Ford service dept I was told my brakes & rotors were out & I needed major repairs that cost me over $900. At this point I did contact Ford I explained what was happing to me, they didn't care at all. Now again in Nov/01I had the rotors & brakes replaced and now it's Jan/02, I'm having problems again my car is shaking when I apply my brakes, you can hear squeaking noise again, I'm not happy, it's very unsafe when I'm driving. I have the vehicle again in the Ford service center. I have to pay & miss work for this & I can't get anyone attention. Please let me know what I can do. I feel I'm driving a lemon. Please help, is there a law againt who makes defective vehicles to take responsabitly?
Brakes failed. Proceeded to stop sign, pressed the brake to stop, grinding and clanking noises heard, car would not slow down and car went completely through stop sign. Had to use emergency brake to stop the car. Car is at dealership and requires both brake pad and rotor replacement. Brakes have squeaked since I took the car off the lot brand new.
Consumer was traveling 30mph on a side street and a truck veered into consumer's vehicle direction. Applied his brakes, and crashed into other vehicle. Upon impact, dual airbags didn't deploy. Dealership was aware of problem. Ford Motor Company stated that they were not able to verify any manufactuer's defects.
I was driving down a main road, when a car suddenly swerved in front of me. I was only driving about 25-28mph, yet the brakes would not stop, though I pressed down on them. Luckily, the driver who had swerved in front of me, noticed that I was unable to stop, so she sped up considerably. If it wouldn't have been for that, I would have definitely crashed into her. I have reported this brake problem to the dealership on several occasions and they tell me that their "all points check" indicates that everything is okay. Two weeks after I purchased my car, it began making extremely loud squeaking noises when the brakes were pressed. Yet, no one wants to help me. I told them that I wanted another car, because this vehicle is obviously defective and they told me that I'd have to pay $3,000 to break my lease. I explained that it is not for luxury reasons that I want my vehicle replaced, but for safety reasons. They still continue to bully me around, because I'm a young, single female. Though this car has so many problems, I sometimes choose to disregard them, because I would prefer to avoid any interaction with the dealership. They are so manipulative and heartless. Please document this, as I have complained many times, to no avail. Thank you.
Windshield had cracked and was replaced, approximately one month later the windshield cracked again in the exact same spot, nothing had hit the windshield on either times that it had cracked. Air conditioner drains inside the car to the drivers side floor. Brakes squeak, dealer replaced rear brake shoes, however noise is still there. Steering wheel was peeling, dealer replaced it. Vehicle will not start at times, dealer reprogrammed the PCM and replaced the fuel pump. Transmission slips into neutral while driving, it will not shift into reverse until after about 10 seconds, dealer has replaced the mlp sensor and transmission range sensor to attempt to correct problem yet it still continues, transmission lines leaking and dealer replaced lines. Noise coming from under the hood. Hood rattled, dealer adjusted and lubed the hood stops. Engine races at times, vehicle hesitates and feels like it is going to stall.
I asked Ford to look at my brakes at 12, 541 miles because they were squealing. I was told that the noise was normal, so no action was taken. Now, at 24, 643 miles, my brake pads and rotors are completely worn, and Ford will not take any action to remedy this situation.
Was traveling approximately 65mph when vehicle went out of control. Wheels had felt wobblely and loose. Had to swerve to miss several vehicles. Managed to get off freeway and stopped vehicle. Had vehicle towed to dealership. Was informed by mechanic wheel bearings went out. Dealership has to order parts. Vehicle was repaired previously under recall. Screws keep falling out of seat belt and has happened two times. Drivers side seat lever keeps breaking and has happened three times. Windshield wipers failed while driving during a heavy rain storm, received recall two weeks later, 01V258, dealer replaced wiper motor. Turn signal failed, dealer replaced bulb. Problems with brakes, rear drum assembly bearing wore into wheel spindle, front brake pads replaced, front rotors resurfaced. Consumer feels every bump in the road. Bearings have failed twice. Side mirror broke. A-pillar trim coming loose after recall repair 00S20.
Consumer states on several occasions when vehicle was taken in for maintenance she would tell mechanic that she could hear brakes making noise and each time mechanic would inspect vehicle, nothing was wrong, mechanic made a statement to consumer that the noise she was hearing was from the tires and they needed to be rotated and the noise would cease, consumer stated the noise became worse and when she returned, the mechanic informed her that new rotors were needed which were replaced, as of 4/30/01 consumer continues to hear the brakes.
I was approaching a stop light and was more than 10 car lengths behind the car in front of me when I attempted to apply my brakes. I depressed the pedal but nothing happened. I applied more and more pressure until they finally engaged near the floor and locked. I tried to avoid the car in front of me and slid along side so I did not impact directly in the back. I had damage to the left front of my car and to the right rear of the other car. I want to see if similar reports have been filed with NHTSA. Please contact me.
I have had 6 recalls on this car since my purchase date of Dec 11, 1999. Also I took my car to have the brakes checked on Dec 07, 2000 and I was told I would be called when the parts to fix my brakes became available. Today is 02-05-01 and I have not received a call yet. I am not pleased with this car and I would like to be released from my lease. I can not afford to keep taking off work or changing my schedule because this car keeps being recalled. Thank you.
Car stalls repeatedly, and brakes whine loudly. We have had the car in the service center a total of 14 days on four separate occasions with no resolution. Ford tells us that they can not find the problem and we should continue to service the car untill further notice. I am very upset at Ford as a company, they are not standing behind their product, and they are endangering the lives of my family members. I at no time feel safe driving this car, it shakes, squeaks, and most importantly stalls at any given time while driving down the road. I have records for all service repairs and documented proof that they attempted to fix the identical problem to no avail. I have already taken further legal action against Ford, but I hope this complaint will help me in my legal battle.
A D V E R T I S E M E N T S
- Herndon, VA, USA