This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2000 Ford Focus. The contact stated that while driving approximately 35 mph, she noticed a loud banging noise coming from underneath the vehicle. The vehicle was inspected by an independent mechanic, who stated that the frame was fracturing and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure and current mileages were approximately 61,000.
Ignition lock cylinder won't turn, front tires locked, car had to be towed in. Dealership had to put the car on a jack to get it into the shop, removed steering column trim, had to drill out broken ignition lock cylinder assembly, had to set up new lock cylinder so the same keys would work. So not only am I stuck without a vehicle till after christmas, I had to pay a towing charge, plus the cost to have the car fixed. Back car door latch on passenger side continually stuck and does not allow anyone to exit the vehicle from that side. Rattling noise under the carriage is unexplainable - what is next?
Consumer received poor service from Ford Motor Company, as well as from following local Ford dealers morande Ford of berlin, ct and ray seraphin Ford of vernon ct, and different opinions from Ford employees concerning multiple recalls on A-frame/stereo/windshield wiper motor/rear wheel bearings, electrical system, and sudden acceleration/lurching.
Problems with the engine falling out of the frame of the vehicle. Dealer was contacted and stated that the warranty was expired so there was nothing they can do but how ever they will investigate why that happens. Manufacturer was contacted and also stated that the vehicle had no more warranty so if consumer wanted to know what had happened he needed to pay to have the vehicle diagnosis.
Sub frame bolts loose from factory, transmision slips, brake rotors warped and replaced 3 times, dlr advised that because this veh is built in germany its a high performance veh and the brakes will not last more than 12,000 miles without having to do a complete brake job, Ford has been contacted on several occassions and have repeatdly denied that they have any brake issues with this vehicle.
- Hillsboro, OR, USA
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Transmission needed to be replaced at 7000 miles. At 25000 miles the car is having the same problems- hesitation, whining noises, and hard shifting. The trunk door must be slammed as hard as possible several times before it closes. Also a passenger compartment water leak had to be repaired four times before it was fixed.
Consumer received recalls, 00V303, 00V218, 00V418, recall regarding injector pressure switch, and clutch pedal return spring and clutch master cylinder, however has not had any of them completed, dealer states they are waiting for parts and it has been over 6 months since consumer has heard from the dealer.
Consumer received recalls, 00V303, 00V218, 00V418, recall regarding injector pressure switch, and clutch pedal return spring and clutch master cylinder, however has not had any of them completed, dealer states they are waiting for parts and it has been over 6 months since consumer has heard from the dealer.
Consumer received recalls, 00V303, 00V218, 00V418, recall regarding injector pressure switch, and clutch pedal return spring and clutch master cylinder, however has not had any of them completed, dealer states they are waiting for parts and it has been over 6 months since consumer has heard from the dealer.
Consumer received recalls, 00V303, 00V218, 00V418, recall regarding injector pressure switch, and clutch pedal return spring and clutch master cylinder, however has not had any of them completed, dealer states they are waiting for parts and it has been over 6 months since consumer has heard from the dealer.
Consumer received recalls, 00V303, 00V218, 00V418, recall regarding injector pressure switch, and clutch pedal return spring and clutch master cylinder, however has not had any of them completed, dealer states they are waiting for parts and it has been over 6 months since consumer has heard from the dealer.
Was traveling approximately 65mph when vehicle went out of control. Wheels had felt wobblely and loose. Had to swerve to miss several vehicles. Managed to get off freeway and stopped vehicle. Had vehicle towed to dealership. Was informed by mechanic wheel bearings went out. Dealership has to order parts. Vehicle was repaired previously under recall. Screws keep falling out of seat belt and has happened two times. Drivers side seat lever keeps breaking and has happened three times. Windshield wipers failed while driving during a heavy rain storm, received recall two weeks later, 01V258, dealer replaced wiper motor. Turn signal failed, dealer replaced bulb. Problems with brakes, rear drum assembly bearing wore into wheel spindle, front brake pads replaced, front rotors resurfaced. Consumer feels every bump in the road. Bearings have failed twice. Side mirror broke. A-pillar trim coming loose after recall repair 00S20.
Ford blue oval certified dealer performed safety recall # 00V218000. Since recall several interior trim pieces have come off and notice others install incorrectly. Owner paid non Ford dealer to reintall parts because of lack of confidence in dealer.some parts because of being install incorrectly are now damaged.
Brake pads and rotors failed, worn out at less than 13000 miles. Reported burning smell from brakes at 3700 miles. (dealer refused to place repair under warranty)..replaced both front pads and rotors. At 3700 miles bumping..grinding noise noted had to lower sub frame..upper rack assembly tightened ed bolt to rack and streering shaft.
Received recall notice (00V-303) October 2000, part(s) not available to correct campaign, received recall notices (00V-218) & (00V-411) December 2000, appointment made for January 2nd to correct all 3 campaigns, waited four hours at dealership, claimed vehicle, invoice showing "parts necessary to correct" recall campaigns (00V-218) & (00V-411) not there.
Consumer recieved 2 recalls, 00V-303 (hub retaining nut) and 00V-218 (FMVSS 201 interior head impact requirements) and is very upset, disheartened and frustrated by these notices because he has to take off work to have them repaired. Nlm
A D V E R T I S E M E N T S
- Gloster, MA, USA