This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Re: NHTSA campaign: 00V-418 - - in July 2007 we bought a 2000 Ford Focus wagon as a 2nd car. Upon lowering the back seat to load items, the seat separated from the hinge. Researching this problem on the internet I learned of the above NHTSA recall campaign and contacted Ford. They state that no recall was issued for my vehicle and refuse any further comment, even though the defect in my car is exactly as described in the recall notice. I even referred their "customer relations" office to your website as an "fyi" but they adamantly refuse to reply with any meaningful response. Although I intend to have the deficiency repaired at my own expense, I am very unhappy with Ford "stonewall" tactic and due to the circumstances I refer this matter to your Agency in the event that you might be able to confirm whether, or not, my vehicle was involved in a recall for the particular item cited in campaign number: 00V-418 and/or if Ford is in violation of the recalls mandate. Thank you for your consideration.
The consumer stated there were multiple problems with the vehicle. The brakes make noises and pulsated when the pedal was depressed. The vehicle was taken to the service dealer where the brake light switch and ignition cylinder switches were replaced. The dealer also turned the drums, replaced the brake pads and resurfaced the front rotors. There was a vibration in the front end when braking. The lower ball joint, right wheel bearings, right front sway bar link, bone socket, steering rack column and tie rod ends were replaced in an attempt to remedy the problem. The tail light covers retained moisture and condensation built up. The dealer replaced the tail light covers and fuses that were blown due to the moisture. Lastly, the contact noticed the rear seat was loose and upon inspection the dealer discovered an anchor and hinge problem. The back hinge and pillar were replaced.
The rear middle seat belt is jamming for the fourth time. The belt will not retract out which is a safety issue. The dealership has replaced the belt three times now and going back for the fourth on febuary 11 2005.
- Pittsburgh, PA, USA
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- Salem, SC, USA