This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Bought used with 65,000 miles, at 75,000 miles passenger back door sensor went bad causing car to say "righ back door ajar" and the lights stay on, doors do not lock when driving, alarm goes off intermittently. Why has Ford not done something about this - clearly a problem. Also the 2nd row seat belts have been a nightmare. Kids always getting stuck - cna't unlatch them. One of the receptecles just fell apart - not safe! why hasn't Ford done something about this. I own 5 Ford vehicles and the older vehicles run great - no issues. Seems like from 2012 and newer there is nothing but problems. What happened to the quality and care from Ford?
Have had multiple problems with the rear passenger seatbelts retracting to the point now where klaben Ford says the entire seatbelt needs to be replaced. It is a rear passenger airbag seatbelt.
The sensor on my passenger door has gone out, causing the car to believe the door is open even when it is not. There is also a consistent issue with one seatbelt, sometimes it will lock into place when not in use, and sometimes it will not allow me to buckle it.
Front passenger side belt buckle gets stuck. When the passenger tries to unbuckles the seat belt, it does not unbuckles and passenger gets stuck in car seat. Sometime it takes more then half an hour and multiple times tries to get it unlock. Frustrating. It's the manufacturer faulty buckle. I check and I even took it to dealer to get it check. They don't seem to find the root cause and said ot would cost me around $400 to replace. Not happy
The contact owns a 2014 Ford Flex. The contact stated that the rear driver and passenger side inflatable seat belts on the second row were damaged. The webbing of the seat belts was frayed, the inflatable seat belt cover popped out, and the rear driver's side inflatable seat belt did not retract, which made them unusable. The vehicle was taken to courtesy Ford breaux bridge (337-504-7340, located at 2022 rees St, breaux bridge, la 70517) where it was stated that there was no recall and that the seat belts needed to be replaced. The manufacturer was not made aware of the failure. The failures were not repaired. The failure mileage was approximately 86,000.
- Duson, LA, USA
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My child went to buckle herself in, and the plastic around the buckle broke in her hand, revealing frayed seat belt material. My child is 7 years old. They car was stationary I am the only owner and I have only owned the Flex since Jan of 2015. That was the driver side passenger seatbelt. The seat belt on the other side had been locking for about a year, but it pulled slowly was not an issue. I asked for it to be adjusted and was told the whole mechanism needed replacing. It had less than 61654 miles. That was what was on the car when I got it back. I was told that it was out of warranty and I would have to $700 to get them fixed. I called Ford and they acted like I was just asking for money. I am livid that my 3 year old car has seatbelt flaws and they are not taking care of it. If the plastic had not broken the frayed belt still posed a safety hazard for my child! how many people are driving around not knowing that they have frayed seatbelts? my car is 1,650 miles outside of the warranty. That they are not fixing it, is unacceptable.
Takata recall - my wife was traveling on hwy 70 in Texas towards vernon. She was traveling approximately 73mph and struck a deer. When she struck the deer the the airbags (both front airbags) didn't deploy and the seatbelts did not lock as designed. Based on my research of your site and the NHTSA guidelines on the deployment of airbags...I believe there is a problem. Anything being struck at that speed, should've deployed the airbags and my wife's application of the brakes at that speed should have locked the safety restraints. The vehicle sustained significant damage to the front end, to include engine compartment damage and the loss of both headlights operability.
The contact owns a 2014 Ford Flex. The contact stated that the seat belts were easy for other occupants to wrap in positions that could serious injury or death. The contact stated that the child occupants were able to wrap the seat belts around their waists and, after the pretensioner tightened, wrapped around the neck on one of the occupants and tightened too tight around the waist of the other. One of the seat belts had to be cut. The vehicle was not taken to an independent mechanic to be diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage and VIN were not provided.
A D V E R T I S E M E N T S
- Salinas, CA, USA