This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
fuel pump relay module. Vehicle shut off during driving without warning forcing panic and moving to side of road and had to tow vehicle. No incident happened but after replacement no longer had issue.
Driving down road at 45MPH, vehicle lost power, motor quite running. Due to being on 4 lane divided road, and cars all around, I quickly hit my hazard lights, put it in neutral and coasted best I could and was able to turn on a side road to safety. This was very dangerous. Dash lights were on, no warning lights, messages before, during or after event. Tried restarting vehicle and it cranked away. Figured out had to repush the push start button to keep it from cranking away longer. Towed to local Ford dealer. They determined cause to be Fuel Pump Driver Module failed, (explains engine stop since there was no fuel supply, and needed replacement. In addition I had another issue, they found water pump was leaking out weep hole. I then discovered they built the water pump into the engine block, behind the timing chain. It takes 13 hours to replace, and if you don't replace, the water goes into the engine oil. Very bad design, knowing it would need to be replaced. Cost over $2500 and 1 week to change a water pump! Ridiculous. I know a class action lawsuit has been filed-while not a safety issue directly, I think many people will not change it (due to expense), and then the engine blows up while driving creating a safety hazard.
We were experiencing an intermittent electrical issue where the vehicle would crank but not start every time. The vehicle was towed to the dealership on two separate occasions and the mechanic was unable to properly test the vehicle and/or recreate the problem. After some further research, I found a recall on slightly older VIN numbers for this model Flex. The recall for the Fuel Pump Control Module: Fuel system, gasoline: Delivery: Fuel pump Recall date 2016-08-24 Recall no. 16V621000 Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Taurus, Ford Flex, Lincoln MKS and Lincoln MKT vehicles equipped with 3.5L GTDI Ecoboost engines and 2013-2015 Ford Taurus Police Interceptor vehicles. A component within the fuel pump electric module (PEM) may overheat causing a loss of electrical power to the fuel pump. Recall consequence: A loss of power to the fuel pump will cause the engine to stall or prevent the vehicle from starting, increasing the risk of a crash. Recall action: Ford will notify owners, and dealers will inspect the fuel PEM part number and replace the fuel PEM, as necessary, free of charge. The recall began on December 1, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S31. In addition, I located a forum of owners who were experiencing the same issues. These individuals either replaced the component themselves or had the service performed by a mechanic. https://www.fordflex.net/forums/viewtopic.php?p=212782&sid=6b719ac74855e58a8f26cce53f76b60f#p212782 We are the single owners of this vehicle, and the miles are low at 38,036. I replaced the Fuel Pump Control Module GA8Z-9D370-A several days ago and it started immediately, without exception or issue. I saved the part in case the NHTSA needs it for any testing. I would urge the consideration of expanding the coverage of recalls to include more VINs since the risk for engine shutdown could cause a crash.
Approximately 2 months ago car would not start. Towed to dealer on Friday. Dealer evaluated it on Monday but car resumed starting. Retrieved car. This morning problem returned. Having already done a lot of research on this apparently common issue it seems most of the time it is the fuel pump control module located behind the plastic trim on the passenger side B pillar. A replacement part was acquired from a Ford Parts Dealer and installed into the car. Car starts and runs fine now.
Failure of the vehicle to restart and idle. Vehicle began to slow down, wouldn-??t hold cruise speed setting, while driving on the highway; after exiting the Interstate in rural Colorado, it stalled completely. Dealer diagnosed a fuel pump control module failed and result is car only starts, short 8 second run, and shuts off. Replacement module solved the issue on my Ford Flex. Some Flex and similar models were issued recall for this item. Ford contacted, our Flex vin number is not on the recall as issued.
- Wenatchee, WA, USA
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Vehicle cranks but won't start. Code reader reads P0627 fuel pump control circuit open. The vehicle was in motion and then stopped. I had my tank almost full.
My "fuel pump module" on my non eco boost 3.5 suddenly stopped functioning. The same module was recalled on the eco boost 3.5 engine. I had just driven 800 plus miles in two days and the engine worked perfectly. Two days later, it would not start, while parked in the driveway. A day later it started. A day after that it would not start, again while parked. I googled the problem and replaced the part, and it has worked perfectly ever since. It would have been a real issue if it had failed while driving through West Texas during the sub zero freezing temps.
When the vehicle gets to the half tank mark, it goes to empty and shuts off shortly after. When refueling, it only fills maybe 5-10 gallons max before overflowing. It has almost stranded us multiple times.
I was driving and the car stopped all of a sudden in the middle of residential street at 6 am and when I tried to re-start it, it would crank but would not turn over and start back up so I could move it. I had to push it out of the middle of the street. I had to have it towed to the shop and they said it was the fuel pump control module.
I started my car and the check engine light came on. I have had no issues and the car had not been doing anything different. I had it checked and I got the code P025B. I was leaving the next morning to go to work and the car would crank but then it cut off as soon as I got out of the driveway in the middle of the road. I only have 90K miles on my car which is early for the fuel pump. I also read that some of the same model cars as mine have a fuel pump recall. I really need this to be checked because it just stopped out of no where. I was told by the Ford dealership that I would have to pay to have this checked to see if it was a malfunction.
The contact owns a 2014 Ford Flex. While the vehicle was parked, the engine would crank, but the vehicle would not start without warning. The vehicle was towed to pittsville Ford (7155 friendship rd, pittsville, md 21850, (877) 760-5870), but the failure could not be duplicated. Months later, the failure recurred. The vehicle was towed back to the same dealer where the vehicle started up again without incident. When the failure occurred a third time, the contact disconnected the battery cable, waited a few moments, and the vehicle started without incident. When the failure occurred the fourth time, the same battery operation was not successful and the contact had to have the vehicle towed back to the same dealer. The contact associated the failures with NHTSA campaign number: 16V621000 (fuel system, gasoline). The manufacturer was notified of the failures and verified that the VIN was not included in the recall and the vehicle was not under warranty. No further assistance was offered. The vehicle had not been repaired. The failure mileage was approximately 50,000.
Car stall and would not start. Replaced fuel pump and working again but my bin was not listed under the recall from what I can see rodors warped 3 turns. Replaced breaks twice within 10,000 miles.
2014 Ford Flex has a few recalls; my car didn't get the notification but are experiencing recall problems. My car won't start due to fuel module (fuel pump) that has been recalled. One thing we also complained about is gas mileage the car lost 20%-30% since 2017. Ford motor mandated us to take the car to the Ford dealer only. Ford stated they would pay all costs 9/19/19; I also had to pay to have the car towed to the location. Now Ford Motor Company stated they will only pay a small portion of the amount. The dealer has contacted me and stated that Ford Motor Company will not pay anything. The part has been recalled on over 75,000 2014 Ford Flex. The car is currently at the dealer and they are putting pressure on me to pay for the repairs. A repair has not been made. Greg johnson at frittz Ford riverside is the contact person there +1 (951) 687-2121; Ford Motor Company +1 (800) 392-3673. we also had problems with defective breaks that also have recalls but supposedly our car was not affected but experienced the same issues as the people who received recalls notices for their vehicle.
When at idle the Flex begins to act as if it is going to stall then it does. When I restart it certain electric functions disable. My car is at 54K miles now but we have been having this problem since it was at 32K. I find it extremely coincidental that the same years eco boost engine is having a problem and was issued a recall but not my non eco boost V-6 does not have a recall.
Vehicle failed to start, cranked continuously but no fuel. Our Flex has a normal aspirated engine. Vehicles with the ecoboost or turbo engine have a recall on the fuel pump electric module. I replaced the part myself and the Flex started immediately. Fortunately, the vehicle failed in the driveway and not driving down the road full of children. This component should be recalled on either engine option on the Flex. There are numerous stories of this component failing on either engine model. It is a $50 fix and I would urge all Flex owners to replace this component yourselves if Ford will not replace it for you. For less than a tank of fuel, you can replace this component yourself and avoid the possibility of being stranded with a vehicle that stalls out and will not restart or simply fails to start. Had I been aware of this, I would have done this asap. You have no control over where this failure will occur, I.e. on the highway late at night. This component needs to be recalled regardless of the engine. The replacement part is the same for both engines.
Car loses acceleration while driving and then stops running.just driving along and all of a sudden the gas pedal will not work and the car dies...says there is a Ford Flex recall on this model for faulty fuel pumps but doesn't show yet when VIN is entered..this is happened to us twice now leaving us stranded and then have to be towed..driving on a country rd. Both times and unable to pull to safety
The contact owns a 2014 Ford Flex. The contact stated that the vehicle failed to start without warning. The vehicle was taken to fairview Ford (909-884-9261, located at 292 N G St, san bernardino, ca 92410) where it was diagnosed that the chips were fried and melted the fuel pump. The fuel pump was replaced. The manufacturer was made aware of the failure and offered a 50 percent discount off the repair cost. The vehicle was repaired. The failure mileage was approximately 64,000.
I stopped the vehicle after driving about 1 mile to go into a store. After 4 minutes parked, it would crank over, but not start. It had to be towed to southgate Ford. They diagnosed it as a bad fuel pump control module. This is the very same part that's recalled on certain Ford Flex models of this same year (2014). The service department said my VIN number didn't fall under the recall, even though the identical part is recalled on 2014 ecoboost and police duty. Vehicles. The dealer charged $386.65 to repair. If this failed while driving I would have suddenly lost power assist and speed.
A D V E R T I S E M E N T S
- Clarksville, TN, USA