This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Driving down road at 45MPH, vehicle lost power, motor quite running. Due to being on 4 lane divided road, and cars all around, I quickly hit my hazard lights, put it in neutral and coasted best I could and was able to turn on a side road to safety. This was very dangerous. Dash lights were on, no warning lights, messages before, during or after event. Tried restarting vehicle and it cranked away. Figured out had to repush the push start button to keep it from cranking away longer. Towed to local Ford dealer. They determined cause to be Fuel Pump Driver Module failed, (explains engine stop since there was no fuel supply, and needed replacement. In addition I had another issue, they found water pump was leaking out weep hole. I then discovered they built the water pump into the engine block, behind the timing chain. It takes 13 hours to replace, and if you don't replace, the water goes into the engine oil. Very bad design, knowing it would need to be replaced. Cost over $2500 and 1 week to change a water pump! Ridiculous. I know a class action lawsuit has been filed-while not a safety issue directly, I think many people will not change it (due to expense), and then the engine blows up while driving creating a safety hazard.
Approximately 2 months ago car would not start. Towed to dealer on Friday. Dealer evaluated it on Monday but car resumed starting. Retrieved car. This morning problem returned. Having already done a lot of research on this apparently common issue it seems most of the time it is the fuel pump control module located behind the plastic trim on the passenger side B pillar. A replacement part was acquired from a Ford Parts Dealer and installed into the car. Car starts and runs fine now.
My car indicated that the engine coolant was over temperature while sitting in a parking lot.. I had coolant added with 50% water. The coolant leaked completely out within 24 hours and started alerting me of the same problem
- Inman, SC, USA
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Engine turbo failure while driving on highway during a longer road trip (~600 miles, majority at highway speeds). This is the V6 ecoboost engine. I was informed by dealership repair shop that it 'fell apart' and parts of it were sucked back into the engine. Significant knocking and pop sound from engine while driving; significant loss of power when accelerating.
The contact owns a 2014 Ford Flex. While driving, the vehicle hesitated, jerked, and the check engine warning indicator illuminated. The vehicle was taken to an independent mechanic, but was not diagnosed or repaired. The contact was informed that the vehicle was designed in that manner. The vehicle was not taken to a Ford dealer and was not repaired. The manufacturer was made aware of the failure and did not assist. The failure mileage was approximately 80,000.
Breaks and rotors have been worked on 3 times within 1 year by carmax. In addition, bearings have been replaced. Additionally, the vehicles computer module failed. Also, the fuel pump.
Wife stopped and got gas, drove approximately 45miles, parked in the garage and wouldn't start the next morning..... I attempted several times to get it started, and determined it was a fuel issue. Searched the web and found several complaints regarding 2013-2015 Flexs' with same complaint. Diagnosis was fuel pump relay, but not mine"??"
The contact owns a 2014 Ford Flex. The contact stated that the vehicle failed to start in cold weather. There were no warning indicators illuminated. The contact took the vehicle to huntington Ford (2890 S rochester rd, rochester hills, mi 48307, (248) 852-0400) to be diagnosed, but the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in any recalls. The failure mileage was approximately 65,818.
Engine has stalled several times while traveling down road. Unexpected loss of power at the same time as engine stall. Also unprompted call to Ford vehicle report number while traveling numerous times. Once car is restarted, several codes are lit including trac control and engine light. This has happened 3 times in the last 30 days.
The contact owns a 2014 Ford Flex. The contact stated that the vehicle failed to start, and the engine warning indicator and code: 90627 illuminated. The contact called sunland Ford at (760) 241-7751 (located at 15330 palmdale rd, victorville, ca 92392) and was informed that the VIN was not included in a recall. The vehicle was not taken to a dealer or an independent mechanic for diagnostic testing. The contact stated that he repaired the vehicle himself, but the details were not provided. The manufacturer was notified of the failure and referred the contact to NHTSA. The approximate failure mileage was 57,000. The consumer stated the VIN should have been listed in the existing recall, had all the signs which met the requirements. The fuel pum control module was replaced. Updated 12/13/18
The contact owns a 2014 Ford Flex. While driving out of a parking lot at 5 mph, the contact noticed an abnormally strong odor. The contact was unsure where the odor originated from and rolled down the windows. The contact called ed butts Ford (1515 N hacienda blvd, la puente, ca 91744, (800) 960-3673) and was informed that there was nothing wrong with the vehicle. The dealer was contacted a second time and diagnosed that carbon monoxide was leaking from the exhaust system. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.
The contact owns a 2014 Ford Flex. The contact stated that the vehicle failed to start. When it would start, the vehicle would stall while driving unknown speeds. The low pressure warning indicator was illuminated. The vehicle was taken to an independent mechanic and the contact called jc lewis Ford (9505 abercorn St, savannah, ga 31406). The dealer informed the contact that the vehicle was not included in a recall; however, the symptoms were identical to NHTSA campaign number: 16V621000 (fuel system, gasoline). The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 91,000. The VIN was not available.
Talana recall, vavlve cover, PCV valve, crankcase vent oil separator high performance engine rtb silicone, sae 5W-30 premium synthetic oil, brake parts cleaner, metal surface wipes, silicone gasket remover. Smoking condition from the tailpipe during normal engine operating temperatures. Brought to Ford dealer ship when it happened. They diagnosed the problem. Took home. Brought back 1 week later.
The contact owns a 2014 Ford Flex. The contact stated that the vehicle failed to start. The vehicle was taken to an independent mechanic. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified and did not assist. The failure mileage was 80,250.
2014 Ford Flex. Consumer writes in regards to possible engine failure. The consumer stated the engine either shut off or failed to start. The manufacturer was notified. The vehicle was not repaired.
No, there wasn't a fire (yet). But your system wouldn't allow me to send this w/O picking one of the three incident options. Bad raw fuel smell after every engine shutoff. Car taken to Ford dealer who told us there was a tsb# 14-0091 for this issue. No parts available, and they don't know when they will be available! we are worried that the car is going to start on fire! please help!
I was traveling 70 mph on a toll way in busy morning traffic. Without any warning the vehicle lost engine power. Pressing the gas gave no acceleration and no power to move the car. Thankfully I was in the left lane and had enough momentum to get to the left shoulder. At this point a wrench light came on saying check manual. The car was under no power of its own in 70 mph traffic. Very dangerous! sat on the left should of the speeding toll road until a tow truck arrived and took it to the nearest dealership. They ran diagnostics and were very surprised and perplexed why a 2014 engine seized up. Issued a rental car for an indefinite time and said the engine will be taken completely a part as they try to figure out what went wrong. They said they will work with Ford on a solution whether to rebuild the engine or put a new one in. This is a 2014 engine! I think they know there is a big problem with the car. I certainly have lost confidence in it. It failed me at 70mph in traffic.
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- St Cloud, MN, USA