This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The front passenger side door sensor will not register when the door is shut. It won't allow the car to lock properly or turn lights to turn off because it doesn't register that the door is closed when it's closed.
The engine stalls without warning while driving, even on highway or intersection or filling gas and the vehicle don't restart right away ' engine lights misfire. And engine throttle body sensors/oxygen sensors broke. Have fixed without resolve to issues (recurrent). On multiple dates and multiple times a day.
Purchased car in Feb. 2013. In Oct 2014 I began taking my Flex to sunland Ford service center due to door ajar warning lights on both right side doors. The service center would disassemble and clean door assembly. There would be no more warning lights for several weeks and then the problem would persist of the doors appearing ajar. Finally, service center decided to fully replace door assembly on back door latch but part was on back order. Service center replaced back door assembly in December of 2014. My passenger door continues to show the door ajar and my warranty expired February 2015. I still have this problem today and have called Ford Motor Company to which they claim this is not a known problem. There are several safety concerns. 1) in motion: Dome lights don't shut off hindering visibility for the first 2-5 minutes of night driving. 2) stationary or in motion: Doors cannot be locked while car is on and parked. This is dangerous. 3) my auto door locks quit working for a time and I can only assume it's because of these door issues.
The driver side door sensor keeps saying that the door is open when it's closed. While driving the car says shift to park and constantly alerts because it thinks that the door is open and won't allow the doors to lock. The car alarm goes off randomly even when it's locked and you aren't able to use the buttons to turn off the alarm without manually inserting the key in the door while pressing the button.. and the light on in the car will stay on all night because it thinks the door is open. I have seen this as an issue for many other people who own the Ford Flex as well. With the doors not locking during driving and battery drainage this concerns me as a mother.
- Round Rock, TX, USA
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Right passenger door keeps saying ajar when closed. Interior light stays on when doors shut and car is in motion.. open and shut door several times but indicator stays on. Alarm goes off randomly at anytime car is parked. Doors do not lock anymore when car is being driven. Safety concerns that door is not shut when car is in motion.
The door sensor keeps saying that the door is open when it's closed. The car alarm goes off randomly even when it's locked and no one touched the key. And the light on in the car will stay on all night because it thinks the door is open. Sometimes it says the door is shut and will be fine and other times it's open. I have seen this as an issue for other people as well. If there are enough complaints will you recall it?
Repeated steering failures. Initial failure (spring 2016) occurred several months after collision repair (December 2015) done at dealer service department. Repaired vehicle came back with tighter steering than previously experienced. Failure in spring 2016 involved complete loss of power steering upon startup of vehicle. Shut down and restart did not restore power steering operation. Steering gear replaced by dealer service department. Second failure (spring 2017) involved loss of traction control, stability control, cruise control due to failure of power steering control module. Power steering control module replaced by dealer service department. Third failure (November 28, 2017) is loss of power steering gear upon vehicle startup. Shut down and restart restored power steering operation.
Service advancetrac and collision warning not available notifications present when driving, specifically occurring when turning. Ford dealership indicated the power steering control module (pscm) was detecting a motor position sensor fault and recommended replacement of electronic steering gear. I spoke with Ford customer service and the grand ledge Michigan Ford dealership regarding recall safety recall 15S18 and both indicated that my VIN was not included in the recall. I would like to find out if my VIN may have been improperly excluded from the recall if the recall states Ford Flex models 2011-2013 assembled in Oakville for all engines.
Door latch and door sensors over the course of at least a year, Ford has been recalling vehicles because of a faulty door latch. Ford has not recalled the Flex. Safety issues involved with the door latch include the inability to lock the door for safety because if the sensor registers the door is open, the door locks will not engage. There is also a knocking sound from the doors with a faulty latch. It sounds as if the latches are not fully engaged. As a result of the sensor problem, inside lights run for hours on end as if a door is open, running down a perfectly new and charged battery. I have spoken with Ford corporate and dealerships about this problem but they said it will not be fixed on their dime until a recall is issued. Assumingly, if other models are being recalled because of safety issues with the door latches, the Ford Flex, which also has door latch problems should be recalled for safety as well. Ford is aware of the problem but would rather Flex owners pay $500 per latch to ensure our family is safe while riding in a negligently manufactured vehicle. Does it take a kid falling out of a Ford Flex for the recall to be issued?
The vehicle was stationary, would not turn over to start. It would stall. Lights and electrical would come on. This has happened three times. Its a concern and safety issue with the fuel pump as believed by the reference of this site recall.
The doors are always saying they are ajar and they are not. I have taken it to the dealership they took out one sensor on my door and then after that two others went off and now they continue to go off. My lights will stay on for about 10 minutes and they will finally shut off and sometimes they shut off turn back on and then my alarm goes off in the middle of the night most of the time. I'll shut it off lock it make sure all the doors are locked and then I will go back out and the alarms are going back off. Again all the doors are shut the car's been sitting there for probably about 3 to 4 hours and I'm pretty sure that the lights keep going on and off after a while the alarm starts going off. It is draining my battery my battery is going bad because of it I don't know what else to do. I need this fixed. I work at the hospital and we have to park our cars a couple miles away so if my cars going off I have no idea there has been several times that I have had to get my car boosted because my battery was dead.
This 2013 Ford Flex has experienced several electrical, mechanical, and lighting issues. All 5 door latches, door sensors, car's alarm system, and battery has failed. The car's BCM has reported intermittent door ajar alarms. This effects the car's door locks as well as the car's dome light and car's alarm system. At no point will the car's doors lock while the car is in drive. So any child can open up a door while the car is in motion. The dome light comes on causing a vision glare at night. Twice my wife has almost pulled out in front of oncoming motoris at night, do to the light glare within the car. Because the car's dome light comes on intermittently, the car's battery drains down while parked. You cannot set the car's alarm without the door sensors setting the car's alarm system off. My local Ford dealership has replaced all 5 door latches and sensors, the car battery, and the BCM at a financial loss to me at $1700. At no point has Ford offered to help with these issues. Now...it's time for the NHTSA to act and help protect the consumers before a tragedy strikes. Luckily....I had the money to fix these issues to protect my family of six. Thank you!
Sensor indicates one of the back seat doors is ajar, but it appears to be closed. Repeated closing of door does not resolve issue. Car alarm sounds when vehicle thinks door is ajar. Inside lights stay illuminated when driving. This problem has been occurring over the last few weeks. I see that there has been a recall on other models, I've seen similar complaints from Flex owners online, and I believe the Flex should be recalled as well, especially since they are family vehicles and often (as in my case) are used to Transport multiple children.
Passenger door, rear passenger door, and hatch door ajar signal stays on when door is closed. -interior light stays on -alarms goes off in the middle of the night -faulty latch dome light stays on and creates a night driving hazard. Creates a safety hazard when the dome lights stays on and I am sitting in a public area at night. False door ajar signal prevents me from recognizing a real door ajar situation, which is very dangerous. Doors sometimes may or may not not lock. Windshield wipers randomly turn on.
Drivers side door ajar alarm sounds when door closed. The dash shows a picture of the car with the drivers door open. The interior lights stay on, door alarm chimes. The car electrical stability system does not recognize that the door is closed. Been happening for days. Happens as soon as I get in and shut the door. Try several times to close the door hard, softly, quickly, and it stays on more and more. Now the car alarm sounds a couple times a day when car is parked and off.
-passenger door, rear passenger door, and hatch door ajar signal stays on when door is closed. -interior light stays on -alarms goes off in the middle of the night -faulty latch -ignition key switch dings until I put key in and turn key back and forth and then take out again. Dome light stays on and creates a night driving hazard. Creates a safety hazard when the dome lights stays on and I am sitting in a public area at night. False door ajar signal prevents me from recognizing a real door ajar situation, which is very dangerous. Doors sometimes may or may not not lock, nor will the trunk open sometimes- causing a safety hazard/possible dangerous situation when I am trying to get my groceries out of the trunk at night. These same issues happened to our vehicle in 2013, Jan.2014, Aug 2014, and now in 2015.
-passenger door, rear passenger door, and hatch door ajar signal stays on when door is closed. -interior light stays on -alarms goes off in the middle of the night -faulty latch -ignition key switch dings until I put key in and turn key back and forth and then take out again. Dome light stays on and creates a night driving hazard. Creates a safety hazard when the dome lights stays on and I am sitting in a public area at night. False door ajar signal prevents me from recognizing a real door ajar situation, which is very dangerous. Doors sometimes may or may not not lock, nor will the trunk open sometimes- causing a safety hazard/possible dangerous situation when I am trying to get my groceries out of the trunk at night. These same issues happened to our vehicle in 2013, and earlier in 2014.
-passenger door, rear passenger door, and hatch door ajar signal stays on when door is closed. -interior light stays on -alarms goes off in the middle of the night -faulty latch -ignition key switch dings until I put key in and turn key back and forth and then take out again. Dome light stays on and creates a night driving hazard. Creates a safety hazard when the dome lights stays on and I am sitting in a public area at night. False door ajar signal prevents me from recognizing a real door ajar situation, which is very dangerous. Doors sometimes may or may not not lock, nor will the trunk open sometimes- causing a safety hazard/possible dangerous situation when I am trying to get my groceries out of the trunk at night. These same issues happened to our vehicle in 2013, 2014, 2015, and now again in 2016.
A D V E R T I S E M E N T S
- Austin, TX, USA