This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was driving around 55 and suddenly lost control and fish tailed to the right, then to the left over the center line, then back to the right. Luckily no other vehicles on the road. The rear driver side toe link broke. I discovered there's a recall for this exact problem with the exact possible worst case scenario that I went through. [FORD RECALL CODE: 2oSo4] This recall includes "2013-18 Ford Flex and Lincoln MKT vehicles built at Oakville Assembly Plant, Sept. 12, 2011, to June 1, 2017" My vehicle was manufactured at the same plant in 02/12 but for some reason is not qualified. I think my 2012 model needs to be included in this recall, obviously. I talked with Ford Dealer and Ford Customer Service and they said they would pass this info to NHTSA. I had both links replaced at a local mechanic and hope to get reimbursed in the future.
While driving at highway speed there was a sudden metal on metal sound. Shortly after this noise started there was a burning smell and then visible smoke from the wheel. I pulled over to evaluate the noise and smoke. The radiant heat from the wheel caused the fiberglass panel on the side of the car to heat up. This heat caused a 3rd degree burn to the tip of a finger. The vehicle went to the dealership. The dealership evaluated it and stated the drivers side rear caliper froze. The day after the Flex was returned "fixed", the passenger side caliper froze. It did the same thing as the drivers side (made the sudden metal on metal sound, smoked and heated up). The Flex was towed back to the dealership, where the other caliper was replaced. The Flex was returned later that day "fixed". upon driving home, both the right and left rear caliper re-froze. After multiple visits to the dealership, I decided to take my Flex to a trusted brake shop for a second opinion. The shop stated both right and left rear calipers were seized. They advised the parts were incorrectly installed. They were able to make the necessary repairs and corrections to fix the right and left rear caliper. I have had no issues since the shop did the repairs.
- Arlington, VA, USA
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- South Wales, NY, USA