This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
This accident didn-??t involve myself. It involved my father who borrowed my 2011 Ford Flex for the evening. This was a one vehicle accident. It is unknown what happened to cause him to Swerve and hit a hit. The air bags didn-??t deploy in the Vehicle. My father was wearing his seatbelt. An electric fire started and the car burnt along with my father he wasn-??t able to be pulled from the vehicle before it caught fire. According to the witnesses, the airbags did not go off. My father had blunt trauma to the chest and to his frontal lobe and broken ribs. In addition to lots of other injuries that would-??ve been avoided if the airbags would have went off. My father could-??ve been alive if the airbags went off. But instead, he is dead. The pain and suffering and Trauma that I live through every day of my life of missing my father has been unbearable this past year. I 100% believe the fire started from the air bags not going off and it was faulty wiring in this vehicle. I believe this whole Heartedly. My father Didn-??t deserve to die this way. I have a flash drive of the scene with pictures taken by the Missouri State Highway patrol that has been certified. I can send as Evidence as well. I have not viewed this flash drive as it would be too traumatic for me to view them of my father. I do not want to picture him like that. But I feel this case needs to be investigated. I no longer can be OK with this situation. The insurance company never inspected it. My insurance company was the General- Full Coverage- also the vehicle had a lean on it with Car Mart. Not sure if anyone inspected the vehicle after the accident. I know the Missouri house patrol did a full investigation. It set at at tow yard for months in Columbia, Mo. There were multiple people on the scene. Macon Co. ambulance, Macon Co. fire and rescue Macon Co. corners office which they called wrong time of death Which letters to believe my father wasn-??t dead yet From the accident. The air bags could have saved HIM!!!!!!
I have a Ford Flex truck 2011 eco boost limited and the when I go to the car wash for some reason water is come thru. I check the seal on the top of the vehicle and there seem to be no wear or tere on the rubber seal that around the top of the glass.
Water pump, engine. All of a sudden out of the blue with no indications, warning, leaks, stalls, rough driving, no starts, lights or smells; sent to start car and it was making a metal grinding/rattling sound and would not start. I had it towed over to the Ford dealer and 2 days later they looked at it. They stated the water pump catastrophically failed, leaked into the oil pan, overfilled the oil pan and cause coolant/water to be circulated through engine causing no compression and seizing the engine. The dealership said it would have happened pretty quick. I am now in need of a new engine because of the water pump design flaw of Ford water pump emptying into the oil pan. Ford customer service says there is no recall or complaints in the NHTSA database so it is not a problem. But I have gone online and seen this exact complaint from people in many forums, on multiple models. This catastrophic water pump failure and design flaw has been going on for 11 years and Ford refuses to do anything about or to help the customer. This is not getting reported correctly or in the right place or simply service centers dont report to this database therefore Ford closes thier eyes to problems. I am just glad this did not happen to my wife on her trip to Michigan at night on the weekend with kids in the car. It must be an issue if I can find class action lawsuits on thei exact issue. Hold Ford responsible, they are going to kill someone or their families.
We are seeing alot in the new media about Ford Explorer and exhaust issues. About a year ago we experienced similar issues with our Flex. My husband has a 30-35 minute highway commute to work, was arriving at work and coming home feeling ill to the point where he would need to sit or lay down, it would eventually pass. We noticed a strong rotten egg smell in the vehicle. Ford dealer had the car for 2 weeks, was able to duplicate the odor - related to running A/C at highway speed - unable to figure out what was causing it. After doing some research - we learned the rotten egg odor was sulphide based - likely hydrogen sulfide. Similar symptoms as carbon monoxide, but carbon monoxide is odorless. Also hydrogen sulfide, as exposure continues, numbs the smell sense so that one thinks the odor is gone, while toxicity levels are increasing. This is exactly what happened in our case. This car was toxic, it was literally making my husband sick, and we did not feel it was safe to drive. The vehicle was traded in to belmont Ford (nc) - they were completely aware of everything in this statement. The Flex was built on the same platform as the Explorer in 2011.
- Charlotte, NC, USA
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10/15 eaps failure can't steer car no fix several repeat problems 4/15 cold air when using heater on passenger side fixed but since then water on passenger side when using air conditioning several service calls no fix 4/15 oilk leak for AWD system several tries then service finallyt replaced complete AWD unit
We were driving around 25mph and suddenly everything was unresponsive. Wheel couldn't be controlled and brakes had no effect. We spun out of control until 2 parked cars stopped us.
I had just finished vacuuming the inside of my 2011 Ford Flex. The rear automatic liftgate was up and I was leaning into the back of the Flex reinstalling my cargo net when the hydraulics failed and the liftgate came slamming down on my back. I sustained bruising and muscle injury. If it was my arm or leg it might have resulted in an amputation. If it was my head / neck it could have resulted in a fatality. If it was my child he could have been paralyzed. Why are there no safety features that prevents the liftgate from slamming shut if the hydraulics fail?
Two out of four of our window up/down control buttons are not working. The two that are not working are also the two that are used the least amount. I believe it to be a manufacturers defect.
My wife was driving down the interstate yesterday, when the rear passenger door window shattered into pieces for apparently no reason. Thankfully no one was injured. Based on information found on the internet, this has happened with other Ford models and years as well. I have seen where NHTSA has investigated this similar issue with 2010-2011 Ford escape and Mercury mariner, but have not been able to find the results of the investigation. Carcomplaints.com shows 3 complaints about the same issue with the Ford Flex.
A D V E R T I S E M E N T S
- New Cambria, MO, USA