This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The middle row seats behind the passenger, that has a hand bar pull for folding the seat flat then up has broken. The handle lifts fully but no action happens once pulled to fully. The seat is stuck in the seated position now.
The contact owns a 2011 Ford Flex. The contact stated that the second-row driver's side seat release handle was inoperable. The contact stated that the second-row seat failed to move forward which made third-row passenger's unable to exit the vehicle. The cause of the failure was not determined. Kelly Ford located at 776 magnolia ave, melbourne, fl 32935, (321)216-2042 and the manufacturer were notified of the failure. The failure mileage was 133,000.
Middle row seating. Seat is designed to flip forward to let 3rd row passengers exit. However, seat malfunctions and locks in the full upright position thus trapping potential 3rd row occupants. When taken to the dealer, their "fix" is to replace the entire assembly at over $800. Note that hey stock the part since, in the service writer's words "it's a very common failure". this should be fixed by the company and no charge to the owners since they are obviously aware of the problem, it is a potentially life threatening safety issue, and it is a design flaw of equipment.
Bench seat...second row behind passenger seat. To gain access to third row....have to hit button and seat automatically flips and folds forward to allow you access to third row. The second row seat flips forward with such force it absolutely presents a hazard to either a child and even an adult that gets in the way. Also...sunroof model and sun shades that block out the sun in second and third row go back with such a force....little fingers could get slammed in that. Nothing to buffer it. Really surprised at how crude the interior mechanics are...making them dangerous.
- Yorba Linda, CA, USA
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The contact owns a 2011 Ford Flex. The contact stated that the vehicle was parked when one of her children accidentally pressed the button to automatically fold down the third row passenger seat. While the seat was folding down, another child's leg got stuck between the seat and floorboard. As a result, the child suffered bruises and carpet burns. The contact expressed serious concern that the seat continued to fold down forcefully when the child was stuck. The contact also expressed concern over how difficult it was to free the child once the child's leg was wedged between the seat and floorboard. The vehicle was not taken to have the failure diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to NHTSA. The failure mileage was 16,439. The VIN was unavailable.
A friend of mine recently purchased a 2011 Ford Flex. Upon bringing it home we decided to let my children inside the vehicle to "check it out" as my older son would say. When my youngest son, 18 months at the time entered the second row of the car, he went to reach for the seat belt( trying to be cool like his brother who was already buckled and on a pretend road trip)and accidentally bumped against an automatic seat fold button which caused the seat back to flip down hitting him in the face, knocking him into the back of the driver's seat and down onto the floor where the seat continued to fold. This has happened 2 times before my friend decided to disconnect the switch himself. Luckily there were no major injuries, only a bitten tongue, a red mark on his forehead and after the second time( which was not as forceful due to the fact that the seating folding onto him the first time had weekend the motor a bit) however now he does have a slight fear of getting into the car. I think the automatic seat feature is not what caused this, but the placement of the button itself which is right alongside the 2nd row seat where it is easy to accidentally push it, easy enough for my 5 year old to reach while seated and belted in(the button can be activated with door open or shut) if they can't change the placement of the button they should at least be outfitted with some type of flip cover you have to open before the button can be pushed preventing things like this from happening.
A D V E R T I S E M E N T S
- Bozeman, MT, USA