This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2009 Ford Flex. The contact stated that the driver's seat had reclined independently and failed to return to the upright position. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 129,000.
Several complaints: First the A/C makes a popping noise when turned on. It works fine as of now though. Second, drivers side 2nd row seat will not fold down 99% of the time. It's stuck somehow. Third, gas light no longer works. Fourth is the biggy. Car is overheating due to radiator fan's no longer working. It runs hot when idling or moving at a slow pace. This has happened multiple times during the hot, summer months of 90*+ and I have a two and a four year old. Three days ago it happened in 20* weather with a wind chill of below zero on the side of the interstate with my husband being my nearest help who was 45 minutes away. My children were crying after just 10 minutes or less that they were freezing and that their toes hurt. But what am I to do on the side of the interstate? I have contacted Ford several times and it's always the same answer "there is no recalls. Take it to your nearest Ford dealer". I found out at the end of last year that we have an extended care plan. It's currently all being repaired under the plan, thank goodness, with only a $100 deductible and a rental car. We're very fortunate in that aspect. I feel as though this should all be a recall due to the amount of people having these same problems, especially the overheating. Nobody should be having to pay a dime out of pocket to fix these issues. However, Ford could care less. They got their money from the purchase of the vehicles and obviously could care less about safety and making things right. When people ask how I like my Flex. My reply is "originally I loved it, now I hate it" and I tell them exactly why if they ask, which is every time. First and last Ford. Bad company all the way around.
The middle row bench seat will not fold down forward. I rarely use this seat to fold down as I have not reason to. However, when you depress the outer lever nothing happens. The seat doesnt move by either the lever or strap. It did seem stiff when I bought the car but I assumed it was due to the vehicle being new. Not!
I purchased the vehicle new. It was repaired on three separate occassions for problems stemming from the windshield sensor as well as the molding was not correctly put on the door. Now the bench seat will not fold down. This appears to be a very apparant issue with this model according to this website www.fordflex.net/forums/viewtopic.php"F=14&T=5363 the car is three years old and has 59K miles on it but for a family with one child, this mechanism should not be dysfunctional. Its not as if it was getting a lot wear and tear from accessing the 3rd row seating area. Is Ford reviewing these complaints"
The contact owns a 2009 Ford Flex. The contact stated that there was an oil leak on the rear of the engine. The engine was removed and the leak was repaired by the dealership. The air cylinder that lifted the third row seats was defective and had to be replaced. The rear hatch opened on its own five times; the dealer realigned the door to remedy the problem. The rear main oil seal failed so it was also replaced at the dealership. The brakes failed to stop the vehicle effectively. When the vehicle was taken to the dealership, they stated that the vehicle was fine. The battery was defective and was replaced. The transmission excessively shifted into gear when down shifting, causing the vehicle to jerk and shake. The dealer stated that they could not find a problem when they inspected the vehicle. The engine made a popping noise when he accelerated from a stop. The door molding and window molding sills became warped. Lastly, one of the tires (the contact could not recall which one) blew and the sidewall separated; he replaced the tire at his expense. The contact called the manufacturer who stated that once the vehicle left the manufacturing plant, it was the dealership responsibility and offered no assistance. The current mileage was 15,283. The failure mileage was 7,526. The battery had to replaced. Updated 12/30/10
A D V E R T I S E M E N T S
- Lawerenceville , GA, USA