This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
See attached statement word document for full details. I have owned this car for two years now, I purchased it in December of 2014. At the time I was commuting 120 miles daily to support a project. I was very early on the car began to jerk and shake. I retuned it first for a defective tire, defective backup sensor and unsafe transmission functionality. Kings Ford (cincinnati oh) replaced the tire (I had to pay for the tire), replaced the backup sensor (warranty) and 'reset/updated' the transmission controls firmware. After this, I retuned the vehicle multiply times for unsafe transmission functionality. After about two more times of kings Ford 'resetting/updating' the transmission controls firmware they finally replaced the clutches. This was at 20,000 miles. Since then I have taken the car to kings Ford two more times for unsafe transmission functionality. Each time they 'reset/updated' the transmission controls firmware. Yesterday, I called Ford roadside to pickup the car and return it to kings Ford due to unsafe transmission functionality. Also, I have another faulty tire and the air handing actuators in the dash are making grinding sounds. I have had multiply near accidents due to the vehicles unsafe transmission functionality. The vehicle has disabled itself in high speed interstate traffic. I had navigate the car from the fast lane to the right shoulder without any available power. I narrowly missed a set of large commercial trucks! once at the side of the road, I had to cycle the ignition before the car would respond to accelerator inputs. There have been multiply other instances where the car fails to accelerate correctly when merging into traffic'nearly being rear ended, certainly leading to a few road rage incidents.
Automatic transmission, slips gear as you accelerate from 1st to 2nd gear from a stop, between 10-20 mph. Dealer states that the clutch needs to be replaced at 32,212 miles.
Car shudders in stop an go traffic between 1-5 seconds in 1st gear and 2nd gear after the car is warm/hot from driving on the highway. Car shudders on turns randomly on side streets/city streets. When the car is hot after highway driving it has difficulty accelerating, specifically a delay after stopping at a light when turning left between 2-3 seconds. The transmission makes a rattle noise between neutral, 1st gear, 2nd gear and sometimes 3rd gear no matter where I'm driving or for how long. When I turn the car off after putting it into park on hot days the car will make a big jerk and loud noise from the transmission. To make a note this did not happen just on a specific day but continuously over the 2 years (mostly during the summer and very little during the winter) I have had the car even after 5 complaints to Ford and multiple transmission module updates.
I bought my 2014 Ford Fiesta in December 2013 and shortly after this the car began to shudder when accelerating from a stop or slower speeds. I have taken it back to the dealer from which it was bought for this issue and it was resolved for some time, but the issue is now resurfacing. The Fiesta tends to shudder and hesitate when trying to accelerate and has made it dangerous at intersections or when trying to speed up to enter a highway.
Transmission control module has been a recall on my car since 3 months after my purchase. Everytime I take the car in to be serviced they all say the same thing "nothing is wrong" but I have my cars vehicle health reports the past years and they all say the recall is an error my car has left me on the side of the road having to be towed, also had them suggest buying a new battery after a year is ridiculous, also the fan motor on the car has been replaced 2 times and the vehicle still overheats today as we speak. I bought this car brand new and it has been a awful worry everyday driving will it overheat or is the transmission going to go today" I believe this car has been a lemon from the day I bought it. Ford has also accepted their part in the transmission by offering to extend the warranty from 36000 to 150000. They know this is a problem. Ford is having me take my car to dealers all over trying to get them to fix the transmission all of the dealers say the same thing nothing is wrong. I would like the peace of mind I deserve from my new car purchase I pay my payment every month why cant I have that peace of mind" I have to leave work everytime they want me to take the car elsewhere and I bought this car for peace of mind. Why is it no one wants to do anything about it. A lemon is a lemon and another vehicle should be offered or something this is not right. 2 years of this constant battle over what is wrong with the car, why have the vehicle health report option if you want me to ignore what it is telling me> I don't get it.
The car has significant issues with the transmission, which has been res configured about four to five times. Car vibrates and has issues with accelaration. Dealers won't do anything but warranties keep getting extended by Ford. I started having the issue about six months after buying the car and it keeps happening.
2014 Ford Fiesta 1.6L with " power shift " dual clutch 6 speed transmission purchased this vehicle in April 2016, used with 36,675 miles Ford factory certified ( CP0 ), within 1200 miles the transmission would slip and shudder up hills, dealer preformed an adaptive relearn on the tcm, corrected the problem for a short period of time. Shudder and grinding noise in reverse, then as well as in forward gears happened approximately 3 months and 10,00 miles after purchase of the car. Took car back into dealer and dealer stated the clutches failed the required test to determine replacement of the clutches again. ( clutches were replaced at 28K miles with previous owner). Dealer stated they would order the clutches and notify when they are available for replacement. This was August 11th 2016 the car had 47,268 miles at time of service. The dealer never issued a rental car even with a problem affecting the transmission was determined. The incident that happen today August 21st 2016 that warranted this complaint is as follows. While stoped at a stop sign on a residential roadway shortly after starting car, my car failed to say stoped and lunged into the roadway and broadsided a car and then even with the brakes fully decompressed the car lurched forward again striking the car again after trying to turn away from the car to prevent the impact. Impact was minor as the transmission was causing the movement and my brakes were fully decompressed. The class action lawsuit addressed the involuntary engagement of the transmission causing the issues of lurching forward without user input. There is no open recalls on this vehicle. To date nothing that Ford has done has corrected the problem permanently and this has caused an excessive depreciation of value in this vehicle. I personally do not feel safe operating this car.
I got a notice in the mail about the tcm. Had the clutch module replaced when I bought the car new. Still shutters when going from 1st to 2nd. Almost costed me an accident when pulling out of my driveway because it didnt want to engage. After this car is paid off... I will never buy an american car again. Btw. Ford tells me there is nothing they can do until the tcm fails completely.
Purchased car in June 2014 and in September 2014 I began seeing the transmission module recall every time I did a vehicle health report took it in every time the report came back, every time the Ford place I bought it said they could do nonthing to help in early March the transmission completely quit and I had to have it towed only to have the Ford place tell me that I had to replace the battery. The car was barely 1 1/2 years old and so I did and they said that I could keep bringing the car back but Ford would not let the fix the module due to whatever. They did extend the transmission warranty from 36K to 60 K which leads me to this point I have had the car back at the dealer at least 3 more times each time I have to leave the car and it never gets fixed the milage is at 59 K now and I took it to a different dealer in another town today and they said it was fixed and I came back to work and did another vehicle health report and it is still showing as a factory recall I will upload the report to you. Also so the car has had to have a new fan put on it 2 different times for overheating I cant afford to have all this work done this car has caused me more pain than I can deal with. I have tried to trade the car and am upside down I have only this vehicle and must work and have never had such horrible luck with a new car this car is the most I have ever spent almost $17000. It is not right for this to be happening. When the car broke down and the transmission would do nothing I was stranded on the highway, I have complain with Ford and the dealer since I bought this car and nothing ever gets done.
The contact owns a 2014 Ford Fiesta. The contact stated that the vehicle experienced difficulty driving up an incline. The contact stated that the vehicle would immediately roll backwards. The vehicle was taken to the dealer where it was diagnosed that the transmission software needed to be reset. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was not provided.
The contact owns a 2014 Ford Fiesta. While driving approximately 30 mph, the accelerator pedal was depressed but the vehicle failed to accelerate. The vehicle shook violently and jerked forward without warning. While the brake pedal was depressed on an incline, the vehicle drifted backwards and crashed into a tree. A police report was not filed and there were no injuries. The vehicle was taken to a dealer where it was diagnosed that the clutch failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 18,000. The VIN was unavailable.
The contact owns a 2014 Ford Fiesta. While driving in a parking lot and attempting to shift gears, the gear failed to engage and the vehicle failed to accelerate. The failure recurred multiple times. The vehicle was taken to the dealer. The technician diagnosed that the clutch was defective and needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 6,000.
The contact owns a 2014 Ford Fiesta. While driving, the vehicle hesitated to switch gears and shook uncontrollably. The vehicle was taken to the dealer where it was diagnosed that the transmission needed to be updated. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 54,000.
Transmission shudders when accelerating from a stop. This is a fairly regular problem that can increase the probability of an accident...I have had two very close calls due to my inability to accelerate through a left hand turn at an intersection. I was told that this is a "common" issue with this 6 speed, dual clutch, auto tranny. Unacceptable.
My car only has 21,000+ miles on it. My transmission started making grinding sounds, high pitch sequel, surging, hesitating, not shifting (up or down), bucking, would not start. These actions happened at all speeds (low, medium and freeway), at full stops, going uphill/downhill
The contact owns a 2014 Ford Fiesta. The contact stated that the transmission was defective and a loud noise was heard while decelerating and accelerating. The vehicle regained speed very slowly and the gear shifter failed to shift from drive to reverse. The vehicle was taken to the dealer several times for the failure. The dealer performed a diagnostic, which located failure codes at the computer software and the gear clutch. The computer system was reprogrammed and the gear clutch was replaced; however, the failure was not corrected. The manufacturer was notified. The VIN was not available. The failure mileage was 5,000.
A D V E R T I S E M E N T S
- Cincinnati, OH, USA