This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact's daughter owns a 2013 Ford Fiesta. The contact stated that while her daughter was attempting to reverse out of a parking spot, the vehicle failed to respond with the engine revving. There was no warning light illuminated. The contact stated that her daughter turned off and restarted the vehicle several times; however, the failure persisted. The contact's daughter shifted into drive(D) and the vehicle responded. The vehicle was towed to the local dealer, where it was diagnosed that the TCM needed to be replaced and that the failure was related to an unknown extended warranty program that had expired. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 100,000. The VIN was not available.
The car suddenly couldn't move in reverse gear or any other forward gear except 1st gear. It is definitely very risky especially if you were on the highway, car cannot move faster than 10 mph. The check engine light was also on. Dealer said it needs a TCM replacement but the parts can take months to get. It is supposed to be a very well-known issue as ford covers this under the TCM extended warranty. Now I'm left in nowhere, stuck at home without a car and Ford doesn't provide any resolution for me to commute or move around.
- San Jose, CA, USA
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- Galloway, OH, USA