This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I bought the car less than 5 months ago and have driven it 2,580 miles. The transmission and clutch are defective. It has been to the shop 3 times, they have already reprogrammed it, replaced the clutch and now they are replacing the transmission control module. The car has not shifted right from the day I bought it. It feels like it is going to "stall" when I'm in reverse (in motion), or when going from stop to go. I have been braking on numerous occasions, when it decided to upshift, lurching the vehicle forward, once into a crosswalk, once very close to another vehicle. This is very dangerous. It never drives the same way twice. When entering traffic, it doesn't always want to shift properly, and has lack of acceleration or a delay. It shakes, hard sometimes (in motion and stationary), it feels like you are in a massage chair. It makes a weird clicking noise, at times (in motion.) other times a weird grinding noise. Today it wouldn't get out of 1st gear (in motion) and had to be towed back to the dealer. I had to call out of work and I am concerned for my safety. Car bought 7/72015 - problems have been going on until today - 12/7/2015
I've already reported on this site before regarding my 2012 Ford Fiesta with clutch failure (in December 2013 at just over 32,000 miles). Recently my car was acting sluggish and I made an appointment a few weeks from when I called (when an appointment was available). Then one morning while trying to start my car it died and refused to start. I had it towed to Ford, and it had a transmissional control module (tcm) failure which I guess caused my transmission to fail/engine not to start. This was at 48,000 miles. They fixed it and returned the car to me on 11/7 but the clutch still doesn't feel right. My car shudders, shakes, and has trouble kicking into gear which makes it feel dangerous to drive especially in city traffic or in the hilly areas of Colorado. I just had the clutch replaced at just over 32,000 miles and now at 48,000 miles it's giving out again!? it's crazy and it was just at Ford. I'm about to take negative equity on my car and get a safer car for my commute and for winter. I feel bad for who buys it next but I need a car that is safe to drive. I've been holding out hoping for nhsta and Ford to do the right thing and recall the cars/buy them back since Ford still does not have a permanent fix for these issues (3-4 years later and they still manufacture the cars the same way so later models have issues too!). I'm shocked that nothing has been done. After my last scare and fearing that I won't be able to get a good trade in value on my car for a new one if I wait I think I'm done. My next car definitely won't be a Ford
This vehicle has had consistent transmission shudder and engine rattle upon acceleration which affects the the initial acceleration of the car. The sporadic delay in initial acceleration has been an ongoing safety concern. Most recently the vehicle almost stalled completely after beginning to accelerate into a merge. There was a few second delay in any movement or power to the car. Luckily there was no one coming at the time or this vehicle malfunction would have caused a serious accident. My car has been in to a Ford service center 5 times for this complaint and it is still not resolved. I am also concerned that Ford knowingly replaced the clutch and seals in my car with malfunctioning parts. Apparently newly engineered parts were produced as a patch for this issue. Either the old parts were used to fix my car, which would be quite an egregious safety issue, or the newly engineered parts are still malfunctioning. Either way I do not feel that my Ford Fiesta is safe to be on the road and Ford has not adequately address this issue to resolve the matter.
My vehicle was having trouble changing gears and felt as though it was going to die at the intersections. I took my vehicle to the dealership where they performed a "reprogram PCM and tcm". within a month of this repair, my vehicle was exhibiting the same issue! I took it to a dealership in phoenix, AZ and it took almost 5 weeks to get the new transmission delivered to the dealership due to the part being out of stock with the numerous requests for new transmission on this year vehicle. I had to fight with the dealership to keep the rental car I was provided with. They continually called me requesting I bring the rental car back although my vehicle was not yet repaired. I have been having continuing problems with my car and took it in to the dealership today for yet another recall on my transmission and was told it would take approximately 3 days to perform and that Ford will not provide me with a rental vehicle while my repairs are being performed. How can a company sell a car to consumers with a knowingly defective transmission and not be accountable to the people that purchased this vehicle in good faith" I can not believe that the safety commission is not holding Ford accountable and making them reimburse and rectify this safety hazard. I have made my entire family aware in writing, should something happen to me in this vehicle, they are to proceed with a law suit! how many people need to be injured before this vehicle is recalled?????"
I bought my 2012 Ford Fiesta during May 2014 with 23,279 miles on it. It has given me nothing but problems ever since I bought it. Problems I have experienced are: Intermittent shuddering when taking off, loss of power when accelerating, jerking and hesitation when accelerating and electrical issues affecting the radio. I have nearly gotten into multiple accidents due to the loss and hesitation during acceleration, especially when passing cars on highways and pulling out into intersections. I have brought it back multiple times to be fixed and the only thing that has been fixed is the intermittent shuddering due to a new clutch they put in. I am still experiencing loss of power when accelerating, along with jerking and hesitation when accelerating and electrical issues affecting the radio. I dont know what to do as I keep bringing the car back without getting it returned fixed. I do not feel safe in this car, as I fear for my life along with the lives of others on the road. However it is the only car I have.
This vehicle has become dangerous for the third time since I have owned it. The transmission won't engage properly when pulling out from a traffic light or stop of any kind and I have been almost broad sided more than once. I cannot make it through the intersection without the transmission jerking and the car stopping long enough to be dangerous. Also, it makes a metallic sound and feels as if it is grinding. I am still paying for this vehicle and it is sitting at a Ford dealership for the third time. This time, Ford will not return my calls and the dealership tells me that the parts are back ordered and another customer has already been waiting for two months for his to be fixed. Please help me get a safe vehicle to drive!
When I am at a stop sign or stop light my vehicle if I don't have the brake on securely I will roll a bit backwards until I put my foot on the break. As well as when I start to go at a light or stop sign the engine will sputter out while I put my foot on the gas peddle for the fist time since stopping. Then the engine will catch itself as I let off the gas peddle and then re-attach my foot to the gas peddle. There is a sputter grumble noise that happens at this time and a jerking movement you feel as the engine catches itself. Like the tranny is too low or something.
I purchased the car in March of 2013 from the first week I owned the car I have complained that the car: Shudders and gurgles at take off with no power what so ever, going up a steep hill has no power at all the car gurgles and then once it catches the car lunges forward very fast, when breaking there is a loud noise and the car shudder, the rpms rev high at take off. 1st appointment I was told it was a new transmission system and it had to learn the way I depress the gas. 2nd, 3rd, 4th appointment same thing....5th appointmentclutch reset to re-learn the shifting patterns.....6th appointment - clutch replaced. Called to ask what to do because its not fixed. I was advised to call Ford customer care that maybe they would give me a loaner car so the dealer could keep the car longer....6/22/15 - I called Ford customer relations I was advised to bring it back to the dealership and call Ford customer care back to let them know what the diagnosis was...6/30/15 - the clutch was reset to re-learn the shifting patterns, and was advised there is nothing wrong with my breaks...6/30/15 - called Ford customer care with the diagnosis, was advised that the dealership is doing the steps to repair this issue per Ford. Asked to speak with a supervisor...7/2/15 - supervisor called, informed me that I did not qualify for the buy back program, that the dealership is doing exactly what Ford is telling them to do and that I can buy a new car and mention the customer loyalty Ford Fiesta program to receive money towards my new purchase. I asked to speak with someone higher up; she advised me that she would have someone call me but that they are going to tell me the exact same thing...7/6/15 - waiting on a call
Check engine light comes on and car accelerates very slowly, as if taking off in second gear. As you accelerate the car shudders like it is going to die. First incident happened within 6 months of purchase. After turning car off and letting sit for a few hours problem will go away. Brought car into dealership, couldn't find anything wrong. Car was purchased in 2011, has happened 4 separate times since purchase date.
At at stop light making a left turn the car failed to accelerate. I hit the gas and nothing happened. The car was still running but did not move. I had to turn the car off and restart it. Twice. The same thing happened on the highway about 15 minutes later after traffic came to a stop. The car has a voluntary recall to fix the trans but the parts are not available. I have been waiting over 2 months for the parts.
The contact owns a 2012 Ford Fiesta. While accelerating after being at a stop, the vehicle shook. The vehicle was taken to a dealer where the technician was unable to determine a failure. No repairs were made to the vehicle. The manufacturer was made aware of the failure. The failure mileage was 15,000.
Since I bought this car in Dec 2012 I've had this problem, it's now 2015 still the problem is not fixed. So far this is my 3 recall letter I'm receiving for my vehicle. Recall 14M01, recall 12C26 and now recall 14M02. And through this website I found out there's a recall about airbags? while in low speed the car jerks, stalls, it makes a rattling noise, and sometimes when I park it turns off. I commute everyday to la so I'm stuck in traffic most of the time, so I'm the car shaking when it's time to merge. I've gone to Ford dealership 3 times already to try to get this fixed, but still no luck. It will be ok for the 1st day but it just goes back to the same shaky car. I don't know what else to do. Now I'm going back to with this 14M02 letter to try to get this problem hopefully fixed.
The contact owns a 2012 Ford Fiesta. The contact stated that the check engine light and the power steering light illuminated on the instrument panel. The vehicle was taken to the dealer. The technician diagnosed that the battery needed to be replaced. The technician reset the system and the steering resumed normal operation. The failure mileage was 100,793.
Transmission sputters on take off shaking car and slipping on incline, also transmission slips on cruise control at 70mph. Dealer refused to give rental for this even though we have an extended warranty. Also told that they will only reset computer and the problem will never go away completely. In other words Ford has no permanent fix for this problem and should be held accountable for still selling these autos knowing it has a serious transmission problem and not disclosing it to the consumer. The consumer is being ripped off. When will someone demand they recall these autos"???"
The vehicle had an abnormal idle while at a stop, and would sometimes stall. Upon acceleration the vehicle would hesitate and jerk forward. I took the vehicle to the dealership to rectify the issue. I was told that the mechanic cleared the code for the check engine light, but the internal wiring harness needed to be replaced, on a car that was a little over 2 years old. The internal wiring harness was not covered under any type of warranty. The repair was completed at a cost to me of $245.99. Less than 2 months later, the vehicle was having the same issues, abnormal idle, stalling, and hesitant and jerky accelerating. Again, I took the car back to the dealership for repair. This time the dealership replaced the transmission and clutch front seals, input seals, and axles seals, changed transmission fluid, added 2 quarts of transmission dual clutch transmission fluid. This repair was covered under the Ford 5 year, 60,000 mile power train warranty. About 5 weeks later I was still having the same issues, abnormal idle, hesitant and jerky acceleration. Again, I took my car to the dealership. This time I was told that the throttle body was bad and needed to be replaced. With no choice, I need to get to work, I told them to go ahead with the repair which once again was not covered under any type of warranty. The total for this repair cost me $720.26. In less than 3 years I have had to go to the dealership for major repairs 3 times and spent just under $1,000, plus the inconvenience of rental cars, days off of work, and the general annoyance of knowing my new vehicle has major mechanical issues.
Major issues with the transmission system, including rolling backwards after coming to a stop, hesitating when shifting, clunking and chattering when shifting, responding slowly when accelerating, feeling like the transmission is searching for the correct gear but cannot find it, and the RPM spikes and drop when shifting. Two software updates for the transmission and two replacements of the clutch have been made within the last 1 and a half.
After 13 days of owning the car, the car began to make grinding noises and would shudder when shifting in low gears. The noise and shuddering was so bad that I was afraid to drive the car. Took to dealership and clutch is needing replacement. According to www, this is a very common problem and often progresses to the car suddenly accelerating. This is a dangerous issue and should be treated as such. I find it appalling there has yet to be a recall...
Car started grinding, crunching, and shaking, and had difficulty turning, accelerating, and going up hills. Car was brought to a Ford dealership and mechanics were told by owner that there was a transmission problem. Mechanics reset transmission, but did no further work. Car continued to make noises, shutter, and jolt. Was brought to another Ford dealership on December 2014 when car was sputtering at stops. Mechanics replaced entire transmission when 23000 miles only.
A D V E R T I S E M E N T S
- Port Orange, FL, USA