This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Our 2012 Fiesta with 30K miles has had constant problems with the automatic transmission. It has uneven and erratic shifts, pronounced shuddering, grinding and rattling. Slow progressive starts from a stop usually result in shuddering, it's actually smoother to mash the accelerator to the floor. Pulling up our steep driveway and into the garage is tricky, also results in shuddering and lurching. The behavior of the transmission is unpredictable to the point that I consider it to be an unsafe distraction. The dealer, and Ford, have issued service bulletins and a recall of sorts. It has been back to the dealer three times but apparently the only fix is reprogramming which isn't working. From conversations with the Ford technician and from what I've seen online I get the impression that it's common knowledge that these transmissions don't work and are potentially unsafe.
The Ford Fiesta we have has had transmission issues for a while. We have taken it in 4 times, twice they claimed they reprogrammed the computer and replaced the clutch. We have continued to notice the vehicle jerking or pulsating when accelerating and braking. Ford has yet to respond to us with a resolution despite multiple attempts to have them address the issue. Our safety concern is that the transmission will eventually fail and put our safety in jeopardy.
Yes did a letter early to day number 10789799 so what happen next go get in car to go to my other full time job car come out park transmission not working 2 Fiesta in less than a year with same thing come on now really. So I go to dealer of course out warranty by 15000 thousand mile really nothing can by about this service dept. Look at in week or longer than if is transmission parts on back order really so I'm left out in the cold this is not right you think I"M mad you [xxx] right. Again please help make this right. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Yes transmission skipping on take off has under 100000mile had a 2011 did same thing but that lock up so dealer let me trade it in I don't want same thing to happen something has to be done Ford need to fix. Idon't see why its is not a recall I hear same thing from people who own other Ford like my.I dealer they said nothing can be done I say [xxx]! so please help!!!!!!!!!!!!. information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
2012 Ford Fiesta fails to turn on at random times. Lights from the control panel to the headlights continually blink and turn off while driving. This evening while driving down a busy highway, I made a right turn and the transmission locked up and I could not accelerate or move the car to safety until turning the car on and off again. Also, a few days after I bought the car, the back right door opened while I was driving with my 10 yr old son in the backseat. Ford dealership fixed the door issue but the power and transmission issues are still going on after Ford checked the car and stated it was fine in my service paperwork. The car is clearly not fine.
- Sarasota, FL, USA
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I was driving my 2012 Ford Fiesta on Sunday, November 1st, 2015 when the rear passenger door flew open!!!! I fear for my safety in this vehicle!!!! this is yet another manufacture's defect on this dangerous car!!!! what if I had my pet in the car"?? or a child??? I can not believe you have not made Ford recall this car!!! in addition to my latest episode I have also had my transmission's computer tmc updated 3 times and the entire transmission replaced!!! and my car drives worse. It jerks, almost dies at take off, sputters and hesitates and then suddenly jolts forward!! it is only a matter of time before someone is killed in this car! how can you continue to allow Ford corporation to abuse it's consumers in this manner! I thought this Agency was the governing agent over these types of issues! I will be sure to document all of my problems with this car in the event that something horrible should happen to me while driving this car! we as american consumers need your help! I called Ford headquarters and spoke to a customer relations agent named le roy today, November 3rd, 2015 and was told that Ford will only authorize 1 day car rental to repair any transmission problems! I know of no dealership that can perform the repairs in 1 day! how in the world can this repair be done in 1 day? it took 3 weeks in November 2014 when they replace the entire transmission. I was told I could pay for any remaining days rental if I wanted my car repaired! the transmission is faulty, dangerous and I should have to pay any rental days it takes to repair this car" this is a manufacturer defect and should be repaired at no cost to any customers! I hope you start taking this matter seriously. As an american I try to buy only american made products and this is how a big corporation is allowed to treat it's customers is an absolute disgrace!!!!! recall this car..please before someone dies!!!
This vehicle has had multiple transmission problems since I first purchased it. It now has 42,000 miles on it. After recall #15B22 service was performed on 9/4/15 the problem has gotten much worse. When you are at a stop and then start to pull out into an intersection the car hesitates to the point of almost stopping then it lurches forward followed by severe shuttering. It seems to get progressively worse the longer the car is driven and given a chance to warm up. There are also a wide range of minor shifting problems at various speeds and conditions with loss of power during those times. I have taken the car back to the dealership but they tell me that if they cannot get the car to make the same problem they cannot fix it. After leaving the dealership the car still has the same problem. I have had problems off an on and have went through several Ford updates and fixes for this, but none seem to help. It is to the point now that I feel unsafe driving this car.
Although the transmission was updated per the recall it putts or hesitates/stalls with the slightest incline and worse on a real hill. I can't pull out into traffic quicknow because it would cause an accident and it shouldn't be that way. I took it to Ford of escondido and was told that some putting is normal but I know this is not right. It is an ongoing issue. Has been since like 3 weeks after I bought it.
I have had consistent problems with the dual automated clutch transmission(powershift) in this vehicle...some of the symptoms include shuddering, hesitation, gear clanging, grinding, and bucking of the vehicle (which I believe are directly related the car's transmission). These symptoms have at times dangerously impacted my ability to control the vehicle during normal driving conditions. I have made several attempts with the dealership and car manufacturer to get these issues resolved, and their attempts have been disappointing and ineffective thus far. I am currently involved in the third attempt to get these issues resolved with the dealership...this is also the second attempt of the dealership to correct the problems by replacing several failing components in transmission. I don't feel confident that these issues can be resolved. I feel unsafe driving this vehicle. The above mentioned symptoms occur intermittently while the car is in motion and in stop and go traffic.
Transmission is not shifting right. Had it to the dealership on 3 separate occasions. Stalls out when shifting, losing power while accelerating, often pausing before finally shifting. Transmission shifts when it doesn't need too. Usually in motion is when all of the above takes place. Grinding noise and shudder. Clearly it is the faulty transmission.
The contact owns a 2012 Ford Fiesta. The contact stated that while driving at any speed, the clutch shifter failed to shift in or out of any gear. The failure recurred numerous times. The vehicle was taken to the dealer where it was diagnosed that the clutch failed. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 105,000.
The contact owns a 2012 Ford Fiesta. While driving at 40 mph, the contact noticed a loud grinding and knocking sound. The contact stated that the vehicle also jerked into gear. The vehicle was taken to a dealer where it was diagnosed that it needed a clutch or transmission. The vehicle was not repaired, however, the failure recurred. The manufacturer was notified of the failure. The failure mileage was 5,000.
Purchased used with low mileage. Recently had defective clutch plates replaced per Ford recall to solve shudder problems. Dealer also per recall applied a software update to the transmission. Now the car will loose power to the transmission without warning. Check engine light came on - multiple attempts to start car. Back to dealer two more times for software update. Still loosing power (out of gear, no power) to move car forward. Very scary. Taking car back again for possible tcm replacement. All of this occurring over a three month period. Feel very unsafe with this car - without it I am unable to conduct my work with my clients. Please help as I can't afford to keep going back to the dealer to try to resolve.
The contact owns a 2012 Ford Fiesta. While driving various speeds, the vehicle vibrated and the transmission was abnormally noisy. The vehicle was taken for diagnostic testing. The contact was informed that the PCM, the clutch, and the seals needed to be replaced. The vehicle was repaired; however, the repair failed to remedy the failure. The manufacturer was notified of the failure. The approximate failure mileage was 51,370.
The transmission of the vehicle is sluggish going into higher gears, also has a shutter in lower gears and feels like it may stall going up hills also sometime it jumps forward when you lightly touch the gas. This is a definate safety problem as you cannot control your vehicle. We have just bought this vehicle and are very unhappy with the performance.
Multiple clutch failures. First one started failing around 50,000 and replaced at 70,000. Replaced second clutch at 100,000. This third clutch is now failing at 130,000. I see from reading many other similar complaints on this site that it is a systemic problem. I have experienced the same chronic symptoms of erratic acceleration and shuddering in first, second and third gear. I have had many near accidents due to this problem. To me this is clearly a defective part and needs to be recalled.
My vehicle was having trouble changing gears and felt as though it was going to die at the intersections. I took my vehicle to the dealership where they performed a "reprogram PCM and tcm". within a month of this repair, my vehicle was exhibiting the same issue! I took it to a dealership in phoenix, AZ and it took almost 5 weeks to get the new transmission delivered to the dealership due to the part being out of stock with the numerous requests for new transmission on this year vehicle. I had to fight with the dealership to keep the rental car I was provided with. They continually called me requesting I bring the rental car back although my vehicle was not yet repaired. I have been having continuing problems with my car and took it in to the dealership today for yet another recall on my transmission and was told it would take approximately 3 days to perform and that Ford will not provide me with a rental vehicle while my repairs are being performed. How can a company sell a car to consumers with a knowingly defective transmission and not be accountable to the people that purchased this vehicle in good faith" I can not believe that the safety commission is not holding Ford accountable and making them reimburse and rectify this safety hazard. I have made my entire family aware in writing, should something happen to me in this vehicle, they are to proceed with a law suit! how many people need to be injured before this vehicle is recalled?????"
The contact owns a 2012 Ford Fiesta. While driving approximately 30 mph, the transmission failed to shift gears properly and jerked. The failure reoccurred when driving on several occasions. The vehicle was repaired under the manufacturer special customer satisfaction program pertaining to the replacement of the transmission shifter. After the remedy was performed, the failure recurred twice. The recall remedy was insufficient and failed to correct the failure. The manufacturer was not notified of the failure. The approximate failure mileage was 300.
The contact owns a 2012 Ford Fiesta. The contact stated that while driving at 30 mph, the brake pedal was depressed but the vehicle failed to stop. In addition, the contact stated that the vehicle vibrated and jerked. The failure recurred on numerous occasions. The vehicle was taken to a dealer multiple times who diagnosed that the clutch needed to be replaced and the computer needed to be updated. The vehicle was repaired. However, the failure persisted. The manufacturer was not notified of the failure. The failure mileage was 20,000.
The contact owns a 2012 Ford Fiesta. While driving approximately 55 mph, the vehicle started to make a shutter motion and failed to accelerate. The failure recurred multiple times intermittently. The vehicle was taken to dealer for diagnostic testing. The mechanic stated that computer module needed to be calibrated. The vehicle was repaired, but the failure recurred. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 29,000.
A D V E R T I S E M E N T S
- Little Rock, AR, USA