This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2012 Ford Fiesta. The contact stated while driving 50 mph and coming to a stop, she heard an abnormal sound and the vehicle started shuddering and inadvertently stalled. The "Transmission Failure" message appeared on the instrument panel along with several other unknown warning lights. The vehicle was towed to an independent mechanic who diagnosed that the transmission had failed, and the failure was related to NHTSA Campaign Number: 20V331000 (LATCHES/LOCKS/LINKAGES). The contact stated the failure reoccurred while driving and the vehicle was taken to the dealer who informed the contact that the parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and a case was opened. The vehicle was not repaired. The approximate failure mileage was 105,000. Parts distribution disconnect.
The contact owns a 2012 Ford Fiesta. The contact stated that the vehicle was repaired by mac haik Ford (515 I-35E, desoto, tx 75115, 469-530-3559) regarding NHTSA campaign number: 15V246000(latches/locks/linkages). Months later, the rear driver's side door opened while the vehicle was being driven on a highway. The contact pulled over to close the rear door. Bob tomes Ford (950 S central expy, mckinney, tx 75071, 1-888-485-3971) replaced the part, but it failed a third time. The contact felt that the same oem part was the source of the failures. The vehicle was not diagnosed or repaired. The manufacturer was notified that the recall remedy failed. The failure mileage was not available.
The contact owns a 2012 Ford Fiesta. The contact stated while the vehicle in idle, the drivers side door unlatched. The vehicle was taken to the dealer where it diagnosed that the failure was related to NHTSA campaign number: 15V246000 (latches/locks/linkages ) however the parts to do the repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for recall repair. The manufacturer was notified of the failure. The failure mileage was not provided. Parts distribution disconnect.
The contact owns a 2012 Ford Fiesta. The contact received notification of NHTSA campaign number: 15V246000 (latches/locks/linkages); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- Centralia, IL, USA
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The rear passenger door unlatched while turning a corner (child-lock was on). My 3 yr old and 10 yr old was in the back when it happened. They both have autism. Thankfully, no one was hurt!! the door will not shut. I just received a call from the dealer and they said the latch is broken. Are you kidding me"?? even worse....the repair is $501.63. What???" this is a safety issue!!! my car is so only 3 years old. There should be a recall on the latch, asap!! this is ridiculous!! thank god my 3 yr old is restrained in his car seat and didn't put his hand/arm out when the door opened. If it had been my 10 yr old....he might've jumped out (he has zero sense of fear due to his autism). I will sue everyone in my path of a hair on my child's head gets harmed. As a parent, I do everything I can to protect my children. I shouldn't have to worry about my car door opening for no reason!! especially if I have the child safety lock on!! please fix this!!!
Rear passenger door latch failed and door does not stay closed. Happened after checking on my son in his car seat. Thankful it didn't happen on the interstate since we were traveling all morning. Ford states it is not under warranty nor has the latch been recalled yet. Had the timing of the latch failure been different it could have been catastrophic.
The rear door latch jammed on my 2012 Ford Fiesta and door wouldn't shut. Had to tape door so as not to open. I took the car to dealer and they gave me an estimate of $650 to repair. They were not aware of any prior issues with door latches reported to Ford.
Latch failed. My passenger needed to put some possessions in the back seat because there wasn't enough room in the front. He proceeded to put his things in the back, then came to the front and got into the passenger seat. I started the car and the radio display notified me that a door was ajar. I asked him to re-close the back door and when he attempted too, it wouldn't latch. We tried pulling the door handle on both the inside and outside, locking and unlocking the car, and pushing as hard as we could on the door, but the door wouldn't latch shut. I ended up having to duct tape the door close, but the interior light remains on and reduces my visibility through the front windshield due to the glare. I feel very unsafe leaving my car in public places due to the risk of theft, and leaving items back there for fear of them flying out of the vehicle while in motion.
As I was pulling out of the driveway and started driving down the street my front passenger door flew open only to find the door latch to be broken. When the door wont close the lights stay on resulting in a dying battery. Extremely inconvenient and unsafe. This happened again one month later and each time the part was on a national backorder.
While driving out of my neighborhood my rear passenger door latch stopped working. The door swung open as I turned the corner. One could only imagine how terrifying this was for my 7 year old who was sitting right next to that door as it flew open.
I have a 2012 Ford Fiesta. The back right door lock has failed and now the rear back door won't remain closed. Luckily this happened while the car wasn't moving. Could have been a huge issue had I actually been in motion.
The rear door latch released while the vehicle was in motion and now does not work at all. I have contacted both my local Ford dealership and corporate. Both have refused to resolve this serious safety issue.
The car was park on the street. I was inside waiting for my mother to return with my sister. My mom open the rear passanger door, got my sister buckled in then try to close the door. The latch was ineffective it would not latch on so it remains open.
Rear passenger door, driver's side. I opened the door to get something out, never coming close to the latch, and when I went to close it, the latch didn't latch. It could not be corrected with manually moving it. Have to take to shop now! only 37,000!
While driving at about 20mph and braking lightly, the rear drivers side door swung open. After stopping I attempted to secure the door but the door would not latch. The door when shut will not stay secured and will swing open. The latch/locking mechanism malfunctioned. I inspected the latch and all parts seem to be there but the latch that catches on the bolt does not lock in place.
A D V E R T I S E M E N T S
- Naples, FL, USA