This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I bought the 2011 Ford Fiesta SE used in April 2013. In March 2015, the steering wheel column broke and had to be replaced via the factory (no after-market parts were available). The vehicle is 4 years old and replacing this part was almost $1,000. I sent an email to Ford corporate asking what the life expectancy for this part is, and they were unable to provide me with an answer.
The car was making noises and sounding like it was having difficulty changing gears, took it in to a Ford dealer in charles town, wv (thomassen) and was told the car was ok, they reprogrammed it. A month later, same issue, took it back to them, they replaced the controller module and pronounced it fine. Three months later, same issue. Have been told was a recall on the transmission but now the Ford dealership it is at in weston, wv, toothman, is not wanting to perform the recall, and kept it on their lot for 1 month before they even put it on a rack and looked at it. They claim it was dry of transmission fluid. The day before leaving, oil change was done and fluid levels checked. When it broke down, my daughter and boyfriend checked the fluid first thing and it had plenty. Now, car is stranded and no one is wanting to help with this issue. Ford first gave a claim # and said recall would be performed. Now they say its not a recall, just a service.
The contact owns a 2011 Ford Fiesta. The contact stated while driving approximately 25 mph, the steering wheel seized and excessive force on the steering wheel was required. The vehicle was towed to the dealer for diagnosis. The technician stated that the power steering column needed to be replaced. The vehicle has been repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 15,000.
I bought the car new and have taken it to two separate dealerships to correct this issue and it continues. Initially, the transmission light came on and the car began having trouble shifting. After the first repair, the car began shaking uncontrollably. The second repair corrected the shaking, but now (at 15,755 miles) the car will (1) make grinding metallic noises when shifting, (2) fail to shift on any incline (instead it revs to approximately 2500 rpms and "sticks" there), (3) jolt forward when the brake is applied as if the accelerator was pressed down, and (4) roll backwards on hills as if it is a manual transmission. I understand that (4) can be common among newer automatics that attempt higher fuel economy. However, numerous times the speed at which the car rolls back has incurred a safety risk. This seems to be another indication of an issue with the transmission.
The contact owns a 2011 Ford Fiesta. While driving approximately 20 mph, the power steering suddenly failed and made it difficult to turn the wheel. The failure occurred once. The contact drove home. The vehicle had not been inspected or repaired. The current and failure mileages were 68.
A D V E R T I S E M E N T S
- Peoria, AZ, USA