This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
To whom it may concern, my name is [xxx] and I am writing this complaint about a 2011 Ford Fiesta SE I purchased at a private dealer on July 1, 2016. The car started running very strange after a week I experience very ruff rides. So I called Ford company in mcdonough ga. The person I talked to said that it was on recall and for me to bring it in, I did. They kept it over night to update the transmission and other problems causing me to pay for a rental which I felt should have been paid by the dealer or Ford Motor Company. I did ask the dealer if they knew the car was on recall and they said no! I ask question after question, the owner even drove the car himself and said that
- Stockbridge, GA, USA
My 2011 Ford Fiesta transmission has been an issue for awhile now. I have had them reset the system and also replace the clutch. However, my car still has issues the transmission sticks and does not always accelerate when I press on the guess. You can hear and feel the engine stick and shutter. The car is more and more failing to accelerate which has caused to me to almost get into several accidents. The solution I was told by Ford was that there is no true fix and it is just something they can not fix. My car is brand new and still under warranty. That type of answer is not acceptable, especially when I have almost been in several accidents because of my car malfunctioning. I want this issue resolved for good, I am extremely concerned for my safety in my car and fear of getting in an accident or seriously injured due to this issue.
Engine mil turned on after car was started, driving was fine at speeds under 45mph. Once over 45mph the vehicle started to shake violently. The engine code indicated that it was the natural vacuum leak detection (nvld) service kit, that had failed or a fuse in the fuse box. The vehicle was turned into a dealership and the part replaced, the engine mil turned back on before I claimed the vehicle and has been sitting with the dealer for 4 days, as they have no idea how to fix the car. This sensor failing is a known issue on this vehicle as there is a technical service bulletin dated Feb 13, 2013, this replaced a previous bulletin dated May 21, 2011. This sensor failing is dangerous and has been an issue since 2011. And it seems that there is no real fix, at least with my vehicle. The wording in the tsb states "some 2011 Fiesta vehicles may exhibit a malfunction indicator lamp (mil) with diagnostic trouble code (dtc) U029F set in the powertrain control module (PCM) and/or a no crank condition with no communication with the PCM." This leads me to believe that the engine could fail at anytime with this code, creating a hazardous condition especially if traveling on the freeway when the mil comes on and the part fails. This is a wide spread issue based on the abundance of forums and internet posts discussing this exact engine code, and the various symptoms associated with it.
Driving in traffic normal speed about 40-45 mph, vehicle stopped accelerating completely. Normal commute & almost got rear ended since the car started to decelerate quickly. Once we were able to pull off to the side of the road we tried switching the gears and restarting the car. After this, the car would not restart at all. Taken the car to Ford multiple times and they have ran all sorts of diagnostics and we find ourselves at the dealership at least every 2-3 months with issues. Ford corporate did nothing but provide extended warranty. What would they have done if we were actually rear ended & severely hurt because of the faulty car? unfortunately an extended warranty does not correct he problem & this vehicle is still jeopardizing my family's safety and we'll being.
This problem first occurred after having car for less than 6 months. Towed to dealer for warranty work and the said they could not find a problem. Yesterday, was traveling and, as before, engine light came on, car went into neutral (gear indicator on dashboard looked like a slot machine) and when I coasted to a stop (more than once on a two lane road with no emergency lane), it would not go into gear. After turning engine off, it then had trouble starting, and when it did re-engage into gear, it would randomly go out of gear and we "limped" home going less than 25 miles an hour having to stop a half dozen times hoping the car's transmission would re-engage long enough for us to get home. It was a very dangerous situation because it would disengage at any rate of speed and would not go back into gear even once I stopped for a period of time, getting progressively worse. In the rural area where we reside, there was more than one time when it disengaged, would not go back into gear, on a curve of a two-lane road with no emergency lane. I have learned that the Fiesta has had these problems since 2011 when my problems first began. It is a dangerous situation that appears to be systemic to the vehicle in many cases. At this point, it is not safe to drive.
- Mountain City, TN, USA
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I have had numerous instances of my car just dying on the road. The first time this happened, I was making a turn into my subdivision in front of oncoming traffic. When I hit the gas my car slowly rolled into the middle of the street. Luckily the oncoming drivers were paying attention and slowed down enough to not hit me. I pulled off the road, put the car in park and restarted it. This happened on and off but the dealer could never find an issue. To start it was no more than once a day but this weekend it happened at almost every stop. It continues to have this issue. When I stop at a light or stop sign it rumbles and cuts off. It has gotten so bad that I'm afraid to drive down busy streets. I keep my radio off just so I can be sure to hear when this happens otherwise I'll be caught in the middle of oncoming traffic again. In addition to this most recent issue, the car had multiple issues in the past. The first month that I purchased this car it would just not turn on most mornings, or even after being off for a short amount of time.
Vehicle would not start, tried several times but only heard sound from starter but engine did not attempt to start until a fourth try and stepping on the gas pedal. After this the vehicle would from time to time turn off when coming to a stop. Service department stated that the throttle body was bad and replaced it.
The contact owns a 2011 Ford Fiesta. The contact stated that while traveling 3 mph the vehicle erroneously accelerated causing another vehicle to crash into the vehicle. The driver and passenger of the contact's vehicle suffered whiplash. The vehicle was able to be driven away from the scene. The vehicle was taken to an independent mechanic where it was found that the transmission had failed. The vehicle was not repaired. The manufacturer was contacted about the issue. The failure mileage was unavailable and the current mileage was 42,000. Mailed 02/18/15 the consumer stated even after the engine was overhauled because the mechanic claimed oil leaked onto the internal clutched caused slippage, he continued to experience problems. The consumer believed the problem was with the fuel injection system. Updated 03/29/16.
1) fuel leaked unto the ground under the car.. 2) while driving when I reached 60 mph to front end of the car started shaking.. 3) door panel fell apart.
22 days plus additional 6 days: Told by Ford dealership mechanic that oil pan is leaking oil, and water pump leaking. Dye pen fluorescent light inspection shows front crank seal leak, inspection of engine block damaged threads. Replaced engine per Ford, removed transmission from engine, disassemble engine from engine mount, mount new short block and install, reseal components, re-time engine, install engine to transmission assembly, rechecked for leaks coolant and oil. Ford Fiesta broke down next day after I picked up car from Ford shop for 22 days, automatic transmission would not go into drive, reverse or neutral, called tow truck for help to get vehicle back to Ford mechanic, who still working on car. I am very disappointed with the quality of the 2011 Ford Fiesta, doesn't get 40mpg, gets 35mpg, does not accelerate when you need to kind of lags, then makes gurgling noise in the water pump. 2011 Ford Fiesta is not made in the usa and it shows, it's a lemon.
A D V E R T I S E M E N T S
- Stockbridge, GA, USA