frame crack right behind cab. have two trucks with the same issue second vin ends in [XXX]. ford had a safety program 21B04 that expired which means they are aware of this issue and should issue a recall for it. ford has repeatedly refused to help with this issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Bladensburg, MD, USA

Ford Motor Company has had a known issue with the truck frames cracking on the F-550 chassis. They acknowledged it by doing a recall, which either replaced or repaired the chassis frame or installed reinforcement braces if no cracks were visible. The recall expired in September of 2023. In October 2023 we noticed a crack on the frame just outside the recall reinforcement brace that Ford-certified technicians installed. We found another in November (reinforcement brace installed) and another in January (with Ford's new and improved frame produced due to a recall issue). Ford has denied making the repairs since the original warranty expired, even though this was the same related issue. We have been dealing with Ford Motor Company since October in hopes of resolving the issue but they continue to give us any resolution. The problem has not only caused a burden on our workforce but also caused great safety concerns. With Ford avoiding responsibility, they are allowing trucks to operate daily on our highway system, which becomes a safety concern for not only the driver but for many other motorists. The problem existed, but the issue was not resolved, all we are asking is that they take responsibility for making the repairs and permanently resolving the issue for the safety of all motorists.

- Taylorsville , MS, USA

The contact owns a 2021 Forest River Georgetown constructed on a 2020 Ford F53 chassis. The contact stated that the weight of the motorhome was falsely advertised and that the motorhome was over the weight limit for the chassis it was built. The contact stated that the motorhome OCCC (Occupant Carrying Capacity Certificate) advertised for the motorhome was 19,208; however, the contact weighed the motorhome with the motorhome completely empty and the certified weight was 21,080. The contact stated that while driving the motorhome, an abnormal clanking and popping noise was coming from the vehicle while driving. The contact stated that the vehicle would push its way through corners and turns due to the weight of the motorhome. The dealer was notified of the failure and stated that they were unable to perform the needed repair. Both the motorhome and chassis manufacturer were notified of the failure. The contact stated that the chassis manufacturer claimed that the motorhome was overweight and the cause of the failure. The motorhome manufacturer claimed that the weight was correct and that there was no failure with the vehicle. The vehicle had yet to be repaired. The failure mileage was approximately 2,200.

- Shingle Springs, CA, USA