The contact owns a 2017 Ford F-450. While driving at highway speeds, the vehicle shook abnormally with a strong vibration. The contact slowly decelerated as the driveshaft fractured outward from the left to the right side. Also, the transmission housing became cracked and the vehicle was unable to be driven. The vehicle was towed to hixson Ford of monroe (6300 frontage rd, monroe, la 71202, (318) 388-3300) and the contact was informed that the warranty would not cover the repair because the vehicle had been modified. The dealer did not provide a specific diagnosis to repair the vehicle. The vehicle was then towed to jps Ford (224 gap farms road, arcadia, la 71001, (318) 263-2084) where it was diagnosed that the transfer case needed to be replaced and a new drive line needed to be installed. The manufacturer and hixson Ford indicated that the vehicle was excluded from manufacturer recall number: 17S108 concerning the exclusion of the 450 and 550 models, although the contact experienced the same failures related to the recall. The manufacturer refused to provide repair assistance and the vehicle was repaired by jps Ford. The failure mileage was not available.

- Delhi, LA, USA