This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
It had a tailgate recall, when recall first came out, they wouldn't look at it. It hadn't caused any damage, or wasn't bad enough. Then they didn't have the parts. Now when they have the parts, they will not fix it because it has to many miles on it. Well DUH! It is a work truck. Causing major insurance claims. and I can't get it fixed?
On or around June 4, 2022 I was driving my truck and had my enclosed trailer attached. I went to put my trailer up in storage and noticed my tailgate had opened on its own. This has caused damage to my tailgate and is a major safety concern that the tailgate is opening on its own.
The truck tailgate opens unintentionally and with no notice. This has happened several times, seemingly randomly, and there is no notice from the driver seat that the tailgate has opened, other than visually looking via rear view mirror or from the outside of the truck. I am not able to reproduce the malfunction, as it happens randomly. So far, it appears to happen mostly when parked and/or when switching between park/drive/reverse. I have not positively confirmed the tailgate opening while the vehicle is in motion, but definitely have noticed it was open while driving after pulling into a parking space, reversing out, and then continuing to drive. The vehicle is available for inspection anytime. Luckily, this malfunction hasn't caused any damage yet, but if it were to happen while towing it would damage the truck and/or trailer, and if it were to happen with a load in the truck bed, I'd be at risk of losing the load, potentially unknowingly while driving. No indications or warning lamps are present when the tailgate opens on its own. I first noticed this happening in June 2021, but didn't think much of it. It happened again in August 2021, and then happened several times during the day of Sept 4, 2021.
The tailgate will open up when backup up in truck - there is recall but the recall does not fix the issue. I have the recall work completed by Ford dealer but it still opens up when backup with trailer attached. This has happen 3 times since warranty repair. Ford did not fox this problem and they will not ackowledge it.
The tailgate on my Ford F350 was repaired last year from the recall pertaining to the tailgate opening on its own. The tailgate opened on its own again today. 02/26/2021. The first time it happened I was turning right from a main city street onto a side street going about 10 mph. Today I was going about 5 mph and turned left into a parking lot.
- Billings, MT, USA
Search CarComplaints.com for these popular complaint phrases...
Tailgate repeatedly opened on its own. Tailgate locked and will not open. I see recall for other Ford superduty related to same issue but apparently this vehicle has not been recalled.
Tailgate recall (Ford # 19S48) was performed in spring of 2020. Supposed to fix electronic tailgates from opening inadvertently. In October of 2020, my tailgate dropped while pulling trailer, causing damage to tailgate.
The tail gate opens on its own while driving and has even happened while towing my fifth wheel camper which caused extensive damage to both the camper and the truck Ford claims there's nothing wrong and the recalls working but this is still happening
A Ford truck tailgate recall has satisfied federal safety regulators who opened an investigation in October 2018 following complaints about electric tailgates that suddenly opened. The investigation opened by the National Highway Traffic Safety Administration (NHTSA) included electric tailgate problems in 2017-2019 Ford F-250, F-350 and F-450 Super Duty trucks." This recall has not fixed this issue and the tailgate continues to open and is a safety issue. We have attempted to work with Ford Motor Company legal division for compensation and a solution to this but they will not cooperate. Until NHTSA recognize the recall is a failure, owners will continue to be a safety problem on our highways. When did this happen? multiple times! it has been to 5 dealerships trying to resolve this recall! the date listed below is the date we purchased our truck. Update: Vehicle has been repaired by a Ford dealer.
The contact owns a 2019 Ford F-350. The contact stated that while driving at an undisclosed speed, the tailgate unlatched after the key fob was inadvertently depressed in his pocket. The contact stated that there was damage to the tailgate. The vehicle was taken to henry curtis Ford (1120 auto center dr, petaluma, ca 94952, (707) 769-2300) to be inspected. The contact was referred to Napa county Ford (570 soscol ave, Napa, ca 94559, (707) 255-2580). The contact was informed that the vehicle operated without the boundaries of how the vehicle was designed to operate. The contact stated that the mechanic agreed that there was a design flaw within the vehicle. The vehicle was not repaired. The dealer closed the case as per the manufacturer's request. The manufacturer was contacted and informed of the failure and referred the contact back to the dealer for assistance. The approximate failure mileage was 5,000.
2019 F-350 with 8' bed and approx 1000 miles. 1st occurrence: Departed a campground towing a travel trailer (after doing 3 walk-around safety check prior to departing). Drove 10 miles to nearest gas station before getting on the highway where I discovered the tailgate was down and crushed by the travel trailer. Thinking back through my series of events; I was on level ground and did not reach down to disengage the parking brake below the gate release, I had a ground guide back me up out of my spot who confirmed gate was still up prior to departing, key was in the cup holder with no other objects. I reported this issue to the dealer(4 Sept 2019). They reviewed current recalls on my model and none were reported. I filed a claim with my insurance and absorbed the repair expenses. Important to note, there was a heavy thunderstorm the night prior to departing. 2nd occurrence: (while awaiting parts to repair damages from 1st occurrence) I departed work and just after turning left out of the parking spot still in the parking lot, the tailgate came open unintentionally for the second time during my 2 months of ownership. I immediately noticed it down when I looked in my rearview mirror and no damages from this occurrence.
I purchased this F350 new, and took delivery of this vehicle on December 12 2019. 8 times since receiving. This vehicle I have experienced eight (8) un commanded tailgate releases. I noticed that the tailgate was down when receiving a warning while backing. I have a tonneau cover on the truck which prevents the rear camera from showing the tailgate open. As of yet I have not lost any cargo as a result of this opening. I did not hit I the inside release, or the key fob to direct the opening.
At some point during a 2 hour interstate highway drive, the power tailgate opened itself. This damaged the tailgate itself, and severely damaged the front of the fifth wheel trailer that I was towing. The problem was noticed when we turned into our campground and heard a grinding/popping noise behind us.
The contact owns a 2019 Ford F-350. The contact received notification of NHTSA campaign number: 18E021000 (structure); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact was unable to contact a dealer or manufacturer to confirm if the parts were available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Inadvertant tailgate opening. I have a 2019 Ford F-350 lariat Super Duty. The tailgate has opened 4 times within the first 800 miles of operation. There is no alert system in the casb to alert the driver the tailgate has opened. The only indication is an alert while backing to check the area. I have a toneau cover over the truck bed that obstructs the rear camera from alerting the driver. I was unaware the tailgate was open while driving the vehicle. Fortunately nothing fell out during the trips. This occurred on multiple occasions and different mileages.
Previous complaint #11160684. I took my new F-350 to framingham Ford for a "frozen" door latch on 1/17/18. They followed Ford recall 18N03 for 2017-18 models. I picked it up on 1/19/18 and the door would not latch again! it had been dry for three days. I don't think it is necessarily a frozen water issue. It might be something to due with cold. It was dry and cold, around 22 degrees both days the latch would not engage.
This is a 2019 F-350. The drivers door latch froze. I could not close the door until the truck warmed up and thawed. The weather and truck were dry and cold. It had rained two days earlier. This should not happen in 2019.
A D V E R T I S E M E N T S
- Pea Ridge, AR, USA