This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
We purchased the vehicle brand new (33 miles). At 65,142 miles (07/09/18) the engine quit running and we pulled to the side of Interstate 15 barely off the freeway. It had to be towed to the dealership. At 69,345 miles (12/26/18) the engine blew up while we were traveling at 65 MPH on Interstate 10 towing a 5th wheel trailer. Just made it to the beginning of the off ramp in Indio. Towed to the dealership where a short block engine was put in under warranty. At 80,029 miles (08/14/19) the engine locked up, would not turn over. Dealership put in a long block engine also still under warranty. At 115,000 miles (09/06/23) the engine quit running and we had it towed to the dealership where they stated we needed a new engine (#4). Unfortunately, the engine is not available and is no longer under warranty. It has scared us each time there is an engine failure and do not trust the vehicle to keep us out of harms way. I have all of the service order receipts. Thank you for your time.
The contact owns a 2015 Ford F-350. The contact stated that while driving at 55 MPH, the vehicle message of -??50 Miles until Derate Speed Limitation-?? was displayed. The check engine warning light was illuminated. The vehicle was diagnosed by a dealer as a failure with the DEF system and a failed NOX module. The manufacturer was made aware of the failure and confirmed that the vehicle was not under warranty. The failure mileage was approximately 29,593.
The contact a owns a 2015 Ford F-350. The contact stated there was oil on the floor underneath the vehicle. The vehicle was taken to the dealer and the dealer stated that the oil pan needed to be replaced and resealed. The vehicle was repaired. The manufacturer was contacted, and a case was filed. The manufacturer referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 96,956.
This vehicle developed a fuel leak in the area of the top of the engine which resulted in a fire that destroyed the vehicle. I spoke to the Ford Motor Company and they said that there are no recalls or Technical Service Bulletins regarding this. I just wanted to make you aware of my experience so if anyone else experienced this it may show a pattern. Thank You
1/4/2022 -?" TRAVELING TO SOUTHERN OHIO IN F-350. Engine light came on. Truck info screen showed Exhaust Fluid System Fault -?" indicating truck would lock to 50 mph within a certain number of miles, then possibly shut down. Finally got in touch with Ford dealership in Chillicothe and took truck there. They determined it was a DEF heater and pump causing the issue, and that it would be covered by Ford as an extended warranty issue. Ford decided our truck was not covered. On 1/11, Ford added a new campaign -?" 21M01, Reductant Heater and Sender Assembly, covering the cost of replacement of these items. We were told we needed to pay the repair and Ford would reimburse. To this date, we have not been reimbursed - in fact have pretty much been ignored. The sensor recalibration they did caused the particulate filter to fail. Ford has said they won't replace, even though service manager has said the filter failed because Ford had them recalibrate the sensor. We could have been stranded 140 miles from home because of this design fault that Ford knows about - but is not being forced to take care of. Our truck has less than 64000 miles on it and was purchased new by me in April 2014. Will you please strongly encourage Ford to stand by this defective equipment they have installed in their vehicles, as their 'customer satisfaction campaigns' do not adequately encourage them to fix these faulty issues. Volkswagen and Audi both stand by their defective equipment. Consumer wants assistance getting Ford to pay for repairs.
- Johnstown, OH, USA
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Cp4 fuel pump failure, upon failure repair was $9300, ford obviously knows of the problem as their is a kit that can be purchased for this catastrophic failure{fuel line replacement, fuel injection replacement, both fuel pump replacement, drop and flush fuel tank.}
P20BA - DEF Reductant Heater Code for a defective DEF reductant heater on a 2015 F-350 6.7L diesel with 57,500 miles NOT covered under dealer emissions warranty.
Turbocharger intercooler hose blew of while driving causing a loud explosive noise and lost of compression almost causing a crash. I was on a multi-lane highway and it created a safety hazard
Vehicle was attempting to clean the exhaust filter with the def system. Check engine light came on. Vehicle began slowing down. Scanner revealed code P20ba-00, reductant heater "a" control circuit performance, and P0884 tcm power signal intermittent. Vehicle was being driven at highway speed. Ford dealer contacted regarding repairs. Advised was not under warranty for emissions control. Cost prohibitive to repair.
Truck started missing and backfiring when accelerating from a stop, lost power assist to brakes, limped 1/2 mile to my house. Engine was clattering, missing, stalling and backfiring. Check engine light on code P0307. Broke #7 valve spring(intake), lost keepers, dropped valve, which piston hit, Ford dealer say it needs an engine for $10,300 and no coverage at 69,000. Broken valve springs are a known problem. Dangerous when you lose power assist to brake pedal because of no vacuum. Request Ford service to assist because springs are defective
On my 2115 Ford F 350 powerstroke diesel the check engine light came on and it de rated the power. I read the cel code and its pb20A which is a redactant heater performance failure. This problem is covered under warranty for all models 2011-14, F250-F 550 and 2015 F450, F550 only. Ford isn't covering the F250 of F350 in the 2015 years. My truck meets the date and manufacturing plant criteria and it is no drivable because of this emissions control part failure. The redacdant heater keeps the diesel exhaust fluid from freezing and renders the vehicle un drivable when it falis.
I was driving out of state (NY) when an alert stated "low fuel pressure) and the vehicle slowed to 5-10 mph while traveling on the interstate. Upon exiting, the vehicle stopped running leaving me and my family stranded. I had it towed to a local shop which informed me the Bosch high pressure fuel pump was not delivering the required pressure (/,000 psi). Upon contacting the Ford dealership where the vehicle was purchased, I was informed the vehicle exceeded warranty miles (100,000/129,239) and the cost of the pump was $1,245 with exchange prior to labor charges. In all, Ford dealer wants nearly $5,000 to repair the pump which was poorly designed.
The contact stated that there was a hole in the engine assembly. There were no warning indicators illuminated. Broadway Ford (1010 S military ave, green bay, wi 54304, (920) 499-3131) was notified and stated that the vehicle was excluded from a warranty to provide a remedy. The vehicle was towed to an independent repair facility for further diagnostic testing. The manufacturer had not issued any recall campaigns for the engine and engine cooling. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 60628. $9349.20 in repairs. Consumer stated the first engine blew a hole on the side at 60,628 miles. It was no longer under warranty. Engine was replaced as well as converter assembly, due to the engine oil getting into the converters at 61629 the engine went bad due to the intake manifold being replaced.
Diesel exhaust fluid reductant heater fault, check engine light has illuminated and is not covered under previous recalls. Recurring problem for Ford Super Duty that needs to be extended for this model as it is the same problem that previous attention was given to. It is a emissions problem that fails on these trucks.
This vehicle has 42,188 miles to date, and has been down for over 8 weeks due to sensor problems involving the egr and def system. 4 temperature sensors were initially replaced, and then the particulate sensor showed a fault. That sensor was $146.55! as of today, that sensor is bad again and Ford states there is a updated one for $200.99! the emissions warranty runs out as soon as you drive it off the lot! I have spent nearly $800, and this vehicle sits, as the check engine light keeps it in limp mode. This vehicle is maintained in perfect condition. If the epa is going to require these emission standards, then vehicle manufactures should be liable for these costly repairs! I recently found out that there are delete kits to eliminate this issue. However they void the warranty and it is unlawful to do so. I can see why they are doing this. Frankly, I dont see the point in a "handful" of us trying to keep ours running to code, while others are ripping this pollution stuff off. I don;T see the point. However I am totallyl frustrated at a $70,000 pickup that remains broke down. You can't even trade them off if they are having def issues. I read quite often about state, county and city vehicles that are having the same issues, and that keeps them off the road for snow plowing and a host of other duties. This issue needs addressed and resolved. Talk about a safety issue: Driving home in the dark and this thing decides to limp off the road. Always a weekend or after hours. And service shops are so far behind it takes weeks to get in. This is outlandish that the us is trying to reduce emissions while the rest of the planet could care less. What is the point? I am a reasonable person, but I do not see the point. Clue me in please.
At times and very frequently truck is losing power to accelerate, very slow to accelerate, will not go over 50mph. This happens everywhere doesn't matter the speed or location. When this happens the turbo psi reads 0, and you can't hear the turbo. A warning will come up that says the exhaust needs to self clean and drive to clean. Sometimes it will have thick smoke come out the exhaust that stinks. Sometimes the truck will shake violently when trying to accelerate or brake. Very dangerous when driving on the highway and the truck will not accelerate so that I can merge without being rear-ended. Sometimes it will loose all power so I have to let up on the gas and try again softly and it will slowly accelerate this has also happened at a traffic light that turned green for me, as I was entering the intersection I lost all power and was almost rear-ended. The first happened when I was trying to get into the right slow lane on the highway from being pulled over on the shoulder and as I stepped on the gas and the truck did not accelerate at normal speeds and I was unable to accelerate to speed in order enter traffic in time to not get rear-ended by the car coming up in the lane I was trying to enter thankfully the other driver switched out of that lane.
A D V E R T I S E M E N T S
- Apple Valley, CA, USA