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4.0

definitely annoying
Typical Repair Cost:
$1,500
Average Mileage:
36,700 miles
Total Complaints:
1 complaints

Most Common Solutions:

  1. reinstall navigation software (1 reports)
2015 Ford F-350 accessories - interior problems

accessories - interior problem

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2015 Ford F-350 Owner Comments

problem #1

Jun 242016

F-350 Lariat 6.7L PowerStroke

  • Automatic transmission
  • 36,660 miles

A D V E R T I S E M E N T S

sync mft software update eliminated navigation

A few days after purchasing a used 2015 Ford F-350 Lariat truck with 36,660 miles, I updated the Sync MFT (My Ford Touch) software as recommended by ford. The update completed successfully, but I no longer had navigation after the update. The vehicle came with the $1500 navigation option. Contacted Ford: I was told to take the vehicle to a Ford dealership to have navigation reloaded. Made appointment with West-Herr Ford of Amherst (Getzville, NY). Joe (Red Team, Service) told me he wasn't sure who would have to pay to have navigation reinstalled and to wait for a call from him about who has to pay. Two days later Joe called and told me that Ford will not pay to have navigation reinstalled. I expressed my discontent with the fact that a software update recommend by Ford caused me to loose a $1500 navigation option and that Ford should have to pay for it since their recommended software update caused the problem. In short, a software update recommended by Ford caused my vehicle to loose a $1500 navigation option and now Ford doesn't believe they're responsible.

- Michael B., Clarence Center, NY, US

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