The contact owns a 2012 Ford F-350. The contact stated that the check engine warning light was illuminated. The contact took the vehicle to the dealer who replaced the reductant heater however, the failure reoccurred. The contact stated that the first repair was covered under Manufacturer Communication Number: 10137151 (Engine and Engine Cooling). The contact took the vehicle to a certified mechanic who determined the same failure had occurred and a similar repair needed to be completed. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the fix was not covered under warranty. The contact was referred to the NHTSA Hotline. The approximate failure mileage was 56,000.

- Harwinton, CT, USA

Radiator failed at 37,500 miles due to leaking. Engine overheated. This is a common problem with this particular vehicle and Ford is aware, as they extended the warranty on the 2008 (same model radiator) and have since changed the design on the latest model. They will not cover this item under the 100K mile powertrain warranty, and will not extend the warranty on a common failure item. Failure of the radiator can not only cause engine damage but can be a safety concern if engine self destructs while driving due to overheating.

- New Cumberland , WV, USA